australia campervan hire

Calypso Campervan Rentals AU Rental Terms for travel between 01-Jan-2012 and 31-Dec-2014

IMPORTANT INFORMATION ABOUT YOUR RENTALS

On arrival you will be required to sign a rental agreement with the operators of Calypso Campervan Rentals Australia. Here is a summary of the terms and conditions:

DEFINITIONS
The following definitions apply for the Terms and Conditions for Calypso Campervan Rentals Australia.

• The Supplier means the operator of Calypso Campervan Rentals Australia.
• The Client is also referred to as the hirer (s) or renter (s).

1. DEFINITIONS AND INTERPRETATIONS
Brochure means the current brochure prepared by the Company for distribution to Customers and exhibited on the Company website.
The Company means Regency Campervan Sales Pty Ltd ACN 006 505 611 trading as Calypso Campervan Rentals of 45 Bond St, Ringwood, Victoria, Australia.

Credit Card means Visa, MasterCard.

The Customer means the person(s) entering the Rental Agreement with the Company for the hire of a Vehicle. Any person making any payment to the Company by Credit Card shall also be deemed to be a Customer and shall be bound by the Rental Agreement.

Goods and Services Tax (GST) means the Goods and Services Tax as defined by A New Tax System (Goods and Services Tax) Act 1999 (as amended). All monetary amounts are expressed in Australian Dollars and are exclusive of GST except where expressly included.

Rental means money due for the rental of the Vehicle and including all stamp duty and GST, but does not include the security deposit, any insurance excess, cost of replacement fuel or LP gas, costs associated with damage to the Vehicle or third party property, unpaid fines and tolls, cleaning costs or relocation fees.

Rental Agreement means this Agreement including the Rental Terms and Conditions and provisions in the Brochure.

Vehicle means a Campervan, Motorhome or any other vehicle provided by the Company and rented to the Customer under the Rental Agreement.

2.THE BROCHURE:
The Brochure which is published on the Company website and provided to Customers outlines general information and particulars of current Rental, equipment included in Vehicles, additional services available and insurance requirements. These particulars form part of this Rental Agreement and must be read in conjunction with the Rental Terms and Conditions. In the event of inconsistency, the Rental Agreement and Rental Terms and Conditions shall prevail. The Company reserves the right to amend the Brochure at any time prior to entering a Rental Agreement with the Customer.

3. SECURITY DEPOSIT:
Upon the Customer signing the Rental Agreement, the Bond shall be pre- authorised by Credit Card only for the amount agreed by the customer. Provided the Customer is not in breach of the Rental Agreement and Vehicle is returned in a clean and undamaged condition, the Company, at its sole discretion, may retain any monies from the security deposit (bond) to compensate for any loss arising from a breach of the Rental Agreement by the Customer.

4. INSURANCE:
The Vehicle is insured against damage but excluding damage to windscreens, under body, overhead and tyres which shall be replaced or repaired at the expense of the Customer. All insurance claims are subject to an excess and any excess must be paid by the Customer within seven days of any event giving rise to an insurance claim. The Customer is liable for any damage caused by abuse or misuse of the Vehicle or arising from any circumstances which could have been reasonably foreseen by the Customer, which causes damage to the Vehicle or the property of any third party. The Customer indemnifies the Company against any loss arising from damage caused by third parties, which if caused by the Customer would be recoverable by the Company. Damage caused in Single Vehicle accident and accidents involving animals carries an excess of $2500. Personal injury is insured under the statutory third party insurance and cover is limited to the terms of that insurance. The Customer shall reimburse the Company for any loss arising from a vitiation of any insurance policy due to the acts or omissions of the Customer. No property of the Customer is insured at any time by the Company and the Company shall not be liable for such loss, however incurred.

5. DRIVERS:
A valid full Driver’s Licence issued in Australia or in the case of an international driver, a valid licence from the country of origin or an international driver’s permit must be produced prior to collection of the Vehicle. No driver under the age of 21 years shall drive the Vehicle at any time and drivers over the age of 80 years must also produce a recent doctor’s certificate verifying the holder’s ability to drive the Vehicle. No driver other than a person nominated by the Customer and approved by the Company is to drive the Vehicle. Under no circumstances is a person to drive the Vehicle while in excess of the Prescribed Concentration of Alcohol or under the influence of alcohol or drugs.

6. COLLECTION AND RETURN OF VEHICLES:
All Vehicles must be collected and returned to the Company’s premises at 45 Bond St, Ringwood, Victoria or the Company’s agents or depots throughout Australia between the hours of 9:00am and 3:00pm, Monday to Friday, 8:00am-12:00pm Saturdays, Closed Sunday and public holidays (or by prior arrangement)
Darwin Depot is closed Saturday and Sunday. All vehicles must be returned in a clean undamaged condition with a full fuel tank. Should the Customer not meet these obligations, the cost of the fuel, any cleaning costs and any unrecovered cost of damage will be deducted from the Vehicle security deposit (bond) by the Company. Rental and other charges on overdue Vehicles shall be paid to the Company on a daily basis and overdue Rental shall be paid at double the agreed rate.
Relocation costs payable by the Customer will apply to one way hiring’s but shall be limited to the amount quoted to the Customer at the time of confirmation of the reservation, provided the Customer returns the Vehicle to the nominated destination. Relocation Vans do not have to be clean on pick-up but they must be return in the same condition if not better on return to final destination. The early return of a Vehicle does not entitle the Customer to a reduction or refund of any Rental.

7. Minimum Day and One Day Rentals:
Listed below shows the minimum rental period between locations. Excluding Christmas/ New Year Period where the minimum if at 4-7 days is 11 days, and Easter Time where the minimum in Melbourne is 6 days. All One-way Rentals occur a $200 relocation fee.
This is waived if taken for more then 21 days.

MINIMUM DAY RENTAL

8. CARE OF VEHICLES:
At all times the Customer is responsible for the reasonable care of the Vehicle and shall be liable for the cost of any damage arising from a breach of this duty of care. At no time is the Vehicle to be left unattended and unsecured and the Vehicle must not be driven on any unsealed road without the specific authority of the Supplier first obtained in writing. Animals are not permitted in the Vehicle at any time.

9. MECHANICAL BREAKDOWN OF VEHICLES:
In the event of mechanical breakdown of the Vehicle, the Customer may authorise repairs not exceeding $100.00 which will be refunded by the Company upon return of the Vehicle with a Tax Invoice and receipt for payment. The Customer must not and does not have the authority of the Company to authorise any repair exceeding $100.00 without the express written consent of the Company prior to any repair being undertaken. You have 24 Hour Road Side Assistance Freecall. If unsuccessful please contact Calypso Campervans. Be aware if you have left your lights on flattened your starting battery the call out fee is payable to you the customer.

10. REPLACEMENT OF VEHICLES:
In case a Vehicle requires major repair or has been involved in a severe accident with no likelihood of proceeding within a reasonable time through no fault of the Customer, the Company shall use its best endeavours to provide a similar replacement Vehicle. However, if it is impractical or not commercially expedient, the Company may elect, at its discretion, not provide a replacement Vehicle, but it shall refund any unused Rental to the Customer. Down time will be calculated in hours, not days, and credited to The Hirer’s credit card immediately. If the breakdown is caused by any breach of this Rental Agreement by the Customer or the Customer’s abuse or misuse of the Vehicle, the Customer shall pay the cost of the repairs and will not be entitled to a replacement Vehicle or any refund.

11. TRAFFIC INFRINGEMENTS, TOLLS AND UNREPORTED DAMAGE:
All traffic infringement notices, fines, other statutory penalties, tolls and unreported damage to third party property incurred while the Vehicle is in the possession of the Customer shall be recoverable from the Customer upon coming to the notice of the Company and a $66.00 administration fee per offence/notice will be payable by the Customer.

12. LAW:
The Rental Agreement shall be governed by and construed in accordance with the laws of the State of Victoria and the parties agree to submit to the non-exclusive jurisdiction of the Courts of this State and Courts having appellant jurisdiction there from.
 

13. TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Calypso Campervan Rentals AU Insurance

The Vehicle is insured against damage but excluding damage to windscreens, under body, overhead and tyres which shall be replaced or repaired at the expense of the Customer. All insurance claims are subject to an excess and any excess must be paid by the Customer within seven days of any event giving rise to an insurance claim. The Customer is liable for any damage caused by abuse or misuse of the Vehicle or arising from any circumstances which could have been reasonably foreseen by the Customer, which causes damage to the Vehicle or the property of any third party. The Customer indemnifies the Company against any loss arising from damage caused by third parties, which if caused by the Customer would be recoverable by the Company. Damage caused in Single Vehicle accident and accidents involving animals carries an excess of $2500. Personal injury is insured under the statutory third party insurance and cover is limited to the terms of that insurance. The Customer shall reimburse the Company for any loss arising from a vitiation of any insurance policy due to the acts or omissions of the Customer. No property of the Customer is insured at any time by the Company and the Company shall not be liable for such loss, however incurred.

Adelaide depot

Address: 315 Sir Donald Bradman Dr , Brooklyn Park , Adelaide , SA , AU

Please make your own way to the depot which is located 5 minutes from the airport and 5km from the city. Taxis are readily available from the airport.
All pick ups and drop offs must be made from Monday to Friday 0900 to 1500, Saturdays 0800 to 1200.

Brisbane depot

Please make your own way to the depot which is located 9 km from the airport and 100m from city.
Taxis are readily available from the airport.

All pick ups and drop offs must be made from Monday to Friday 0900 to 1500, Saturdays 0900 to 1100. Closed Sunday and Public Holiday.

Cairns depot

Please make your own way to the depot which is 8 mins from the airport and 5 mins from the city. Taxis are readily available from the airport.

All pick ups and drop offs must be made from Monday to Friday 0900 to 1500, Saturdays 0800 to 1200.
Sunday & Public Holidays - Closed
After-hours drop off is possible.

Canberra depot

Please make your own way to the depot which is located 25km from the airport and 15km from the city. Taxis are readily available from the airport.
All pick ups and drop offs must be made from Monday to Friday 0900 to 1500, Saturdays 0800 to 1200. Closed Sunday.

Melbourne depot

Address: 45 Bond St , Ringwood , Melbourne , VIC , AU

Pick Up Instructions
In Melbourne we offer a complimentary pick up service from the airport and city hotels etc. Please call or email us no later then 24 hours before pick up or when you book , to arrange pick up from Melbourne Airport or hotels.
Pick up times are 930 to 130 Monday to Friday, 930 to 1130 Saturday.

Sydney depot

Address: 42 Garema Circuit , Kingsgrove , Sydney , NSW , AU

Please take a taxi to the depot which is located 15kms from the airport and 25kms from the city.
Opening hours: 8am - 4pm daily
All pick ups and drop offs must be made from Monday to Friday 0900 to 1500, Saturdays 0800 to 1200. Sunday closed.