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Travel Wheels Campervan Rentals

Welcome to Travel Wheels campervans!

Here is some useful background information on our company and the key members of staff to give you an idea of who we are and what made us come to the land down under!


We all at one stage had the dream. We all thought of the excitement, the adventure, and the sheer fun we could have by exploring this vast continent called Australia!

At Travel Wheels we have turned our dreams into reality and we now live in this beautiful country and we want to share the same enthusiasm and adventure that Australia has offered us and pass on this information for you to enjoy.

Here at Travel Wheels campervans we pride ourselves on excellent customer service, and offer you an excellent choice of renting or buy a number of different vehicles to meet your needs and your budget.

All our vehicles come with an Unlimited Kilometres Australia Wide Warranty and 24 Hour Road Side Assistance Anywhere in Australia. This is already included with all Travel Wheels vehicles and we guarantee your vehicle will be trouble free for your adventure of a lifetime down under!

We are a friendly bunch of people, and we all have our own favourite spots and cool places to visit in Australia. Feel free to pop by one of our offices in Australia and sit down with us over a coffee and we can share our stories of where we have been.

Remember we are always here to answer any of your questions or help and we offer lots of free advice on where to go, unique things to do and great places to explore and many of these things are absolutely free once you have your campervan or station wagon from Travel Wheels!

All you have to do is tell us which view you want to wake up with in the morning, chose one of these, a fantastic ocean view, beach, bush/outback, or whatever you fancy and we can recommend a FREE camping spot nearby for you so that you can really have a real Australian Adventure with Travel Wheels!

Remember at Travel Wheels campervans, we are here to answer any of your questions about travelling around this amazing country, and look forward to meeting you before your trip and seeing your photos and hearing your stories when you return.


Travel Wheels Campervan Rentals Rental Terms

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Travel Wheels Campervan Rentals. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Travel Wheels Campervan Rentals.

  • The Supplier means the operator of Travel Wheels Campervan Rentals.
  • The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation. The balance is payable 31 days prior to vehicle collection (Visa or Mastercard only). Please ensure there are sufficient funds available at this time.

SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

TERMINATION!AND CANCELLATION POLICY
Your Rental Agreement with Travel Wheels may be terminated in certain circumstances listed in this Rental Agreement. Please be aware that Cancellation fees may apply in case you cancel a booking.
You and any Authorised Driver acknowledge that:
(a) either party may terminate the Rental Agreement at any time if the other party commits a material breach of the Rental Agreement  
(b) subject to clause 6 (Return of Vehicle), You may terminate the Rental Agreement at any time by returning the Vehicle to Travel Wheels. Please remember, there is no refund available for the unused portion of the rental in case of an Early Drop-off
(c) Cancellation fees apply as follows in case you want to cancel your booking:
(I)  Cancellation fee of minimum 20% of the full Rental fee (equals the non refundable holding deposit to secure a booking) for Cancellations more than 33 days prior pick-up
(II) Cancellation fees of 50% of the full Rental Fee if cancelled 11-32 days prior pick up  
(III) Cancellation fees of 75% of the full Rental Fee if cancelled 4-10 days prior pick up
(IV) Cancellation fees of 100% of the full Rental Fee if cancelled 3 days prior pick up or no show.

1. INTERPRETING YOUR RENTAL AGREEMENT
1.1 The Rental Agreement between Australian Auto Network Pty Ltd. – hereinafter referred to as Travel Wheels and You is made on the date shown on the Rental Agreement document You have signed in respect of the Vehicle. By signing the Rental Agreement document, You accept that the Terms and Conditions make this an Australian contract and You will be bound by the Australian Law of the State in which this Agreement is contracted. It overwrites any other Agreement form or Agreement taken in any other country. Any changes made to the Rental Agreement may only be in writing and signed by You and an authorized Agent of Travel Wheels. Amendments to the Terms and Conditions will be effective immediately upon posting on the Travel Wheels website (travelwheels.com.au). You are responsible for ensuring You are familiar with the latest version. Your continued use of Travel Wheels’ services represents Your agreement to be bound by the Terms and Conditions as amended.

1.2 The following terms apply in these Terms and Conditions :
‘Hirer’, ‘You’ or ‘Your’ refers to the person(s) with whom the Rental Agreement is made
‘Agent’ refers to all Travel Wheels’ agents operating the business from locations across Australia
‘Authorised Driver’ means an additional driver who is added to, and signs the Rental Agreement document
‘Rental period’ means the period commencing on the date shown on the Rental agreement document and ending on the date that You return the Vehicle to Travel Wheels
‘Rental Charges’ means the costs, fees and charges specified in the Rental Agreement or payable under these Terms and Conditions.
‘Collection Costs’ means Travel Wheels cost of collecting outstanding Rental Charges from You (incl. legal costs), Administration fees as specified on Your Rental Agreement document, as well debt collection and recovery fees equal to 20% of all unpaid charges.
‘Gap Amount’ is the remainingbalance of the total of all payable costs and fees if they exceed Your Excess Amount
‘Vehicle’ means the vehicle described on the Rental Agreement document (or any substitute vehicle) and includes its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels.
‘Excess Amount’ means the Excess Amount defined by Your chosen Insurance Option as stated on Your Rental Agreement document
‘Night-driving’ refers to driving outside any city limits between 4pm and 7am
‘Overhead Damage’ also referred to as ‘Rooftop damage’, means damage to the vehicle or property of any third party caused by the vehicle coming into contact with anything above the top of the door seal and the top of the front and back windscreens.
‘Underbody Damage’ means damage to the vehicle caused by the vehicle coming into contact with any thing below the bottom of the door seal and the bottom of the front and rear bumper bars
‘Single Vehicle Accident’ means any damage that is done to the Vehicle when no other vehicle is involved. (Examples include but are not limited to running into trees, guideposts, parked vehicles or animals) whilst travelling forward or reversing.
‘Single Vehicle Roll Over’ may include, but is not limited to, a vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the vehicle.


2. DRIVER
Only You or an Authorised Driver are allowed to drive Your Vehicle. Always keep the keys under your control.
2.1 You acknowledge and agree that
(a) only You or an Authorised Driver will drive the Vehicle
(b) You and any Authorised Driver have to be present at pick up, hold a valid current licence (not being a learner’s licence or provisional licence) to drive the Vehicle and have been licensed to drive vehicles of the same category as the Vehicle for at least 12 consecutive months
(c) should a foreign licence be in a language other than English, it must be accompanied by a current International Driving Permit (issued in the same country as the foreign licence) or by an accredited English translation
(d) a minimum Driver age limit of 20 and maximum Driver age limit of 75 applies.
2.2 You are responsible for the acts and omissions of an Authorised Driver or any other person You allow to drive the vehicle and neither You nor any unauthorised driver will have the benefit of the Damage Waiver option or Excess Reduction option as accepted or included in Your rate if You allow an unauthorised driver to drive the Vehicle. 

3. ROAD RESTRICTIONS
For Your safety and to prevent accidents and/or damages Travel Wheels strongly recommends to respect road restrictions listed in this Rental Agreement or issued by the Police, Government or Statutory Authority. Drive responsible and safe at all times.
3.1 You and any Authorised Driver must only use the Vehicle on a road, which is properly formed and constructed as a sealed or tarmac/bitumen road.
3.2 You and any Authorised Driver must not, unless authorised in writing by Travel Wheels, drive or take the vehicle:
(a) on any unsealed road, such as dirt, gravel, corrugation or corrugated tracks, fire trails, sand tracks, off road or 4x4 trails
(b) on beaches, through streams, creeks, dams, rivers or flood waters
(c) on flood prone roads or any road where the Police, Government or Statutory Authority has issued a flood warning or which has been officially closed (d) to Fraser Island, Magnetic Island, Kangaroo Island, Groote Eylandt, Gove Peninsula or Tiwi Islands
(e) above the snow line in New South Wales and Victoria from the beginning of June until the end of September
(f) in Western Australia outside town and city limits between dusk and dawn
(g) on the following roads: Jim Jim Road, Jim Jim Falls; Lost City in the Litchfield National Park; Mainoru Road; Central Arnhem and/or entering Arnhem Land in NT; Ernest Giles Road NT; Tanami road; Canning Stock Route; Gunbarrel Highway; Great Central Road; Plenty Highway; Simpson Desert; Strzelecki Track; Bungle Bungles; Oodnadatta Track; Birdsville Track; Tanami Track; Plenty Highway; Gibb River Road; Burke Development Road; Savannah Way; Finke Road; Boggy Hole (Finke Gorge National Park); Kalumburu Road; Warburton Road; Cape Leveque Road and to Windjana Gorge; Lennard River Gorge Road; Cape York; Telegraph Road; North of Chillagoe or Georgetown; North of Cooktown or Laura; Burke Development Road; North of Maggieville; Unsealed roads north and west of Mt Isa; Bloomfield track; Cardabia Ningaloo Road; Larapinta and Namitjira Drives known as the “Mereenie Loop”; Peninsula Development Road.
3.3 Travelling with the Vehicle under the prohibited conditions listed under 3.2 voids all damage protection cover and is qualified as a breach of the contact. You will be liable for all damage caused to the Vehicle and the associated towing costs to recover the vehicle to the nearest Travel Wheels depot.
3.4 If You take the Vehicle on a ferry to any Australian Island, You are fully liable for all recovery costs back to the nearest Travel Wheels depot if any problems occur (such as Electrical and Mechanical failure, Failure or damage caused by animals and all accidents, regardless who is at fault).

4.  USE OF THE VEHICLE
Travel Wheels restricts the use of its Vehicles for safety reasons. You are responsible to ensure the appropriate use of the Vehicle.
4.1 You and any Authorised Driver must not
(a) carry, or allow the Vehicle to carry more passengers than may be properly accomodated by the seat belt restraints provided  in the vehicle
(b) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven
(c) use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind
(d) use the Vehicle when it is damaged or unsafe
(e) use, or allow the Vehicle to be used to push anything or for the conveyance or towing of any load except in compliance with all necessary approvals, permits and licences, the load is correctly loaded and secured, and unless You have Travel Wheels prior written consent.
(f) without Travel Wheels prior written consent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances
(g) use, or allow the Vehicle to be used to carry passengers for payment of any kind
(h) use the Vehicle in contravention of any law
(i) drive the Vehicle outside City and Town limits between dusk and dawn
(j) carry any pets or any animals in the Vehicle (in this case the Excess amount and a cleaning charge are retained and used for cleaning and fumigating the Vehicle).

5. SAFETY, SECURITY AND MAINTENANCE
For Your and Your passengers safety and to enjoy a trouble free holiday please make sure that oil and coolant levels are checked, the Vehicle is stopped immediately in a safe position in case a hazard light starts flashing and any safety concern is promptly reported to Travel Wheels.
5.1 You and any Authorised Driver acknowledge that You must:
(a) check and maintain all of the Vehicle’s engine oils and engine required coolant levels
(b) fill the Vehicle with only the fuel type specified in the vehicle manual, listed on the Pick up condition report or informed by Travel Wheels staff. Failure to do so will result in liability for all a costs for damages resulting from a contaminated fuel tank
(c) keep the vehicle locked and the keys under Your or an Authorised Driver’s personal control at all times. You are responsible for the full cost of replacing keys, which are lost or broken, or for the retrieval of keys locked in a vehicle. A replacement of keys with electronic immobilizers (transponder) can take up to (5) days and longer and may result in costs up to $650. Travel Wheels cannot be hold responsible for any additional expenses during the waiting period
(d) comply with all applicable seat belts and child restraint laws
(e) not smoke inside the car (fee of $300 applies)
(f) report any safety concern or defect of which You become aware immediately to Travel Wheels
(g) drive the Vehicle in a careful and cautious manner and not allow to be done anything to harm the vehicle
(h) stop the Vehicle immediately in a safe position if the engine temperature increases above the normal limit or a hazard light starts flashing on the dashboard. In all cases You must inform Travel Wheels immediately (or if not available call the NRMA Roadside Assistance under the number specified on Your Rental Agreement document). Failure to do so will void the protection cover and result in full liability for any associated damages and costs.
5.2 You must not have repairs to the Vehicle carried out unless Travel Wheels authorises You to do so.
5.3 For Reimbursements Travel Wheels requires verification of all cost of a repair (You should keep the original tax receipt). Travel Wheels will reimburse You for any authorised repairs, as well as Refills of all fluids except petrol and diesel (Fluids up to the value of $50.00) provided that the cost of those repairs is verified. To the extent that Travel Wheels cannot verify the cost of repairs, Travel Wheels will not reimburse You.
5.4 HELPLINE: Travel Wheels offers a 7 day a week Australia wide help and emergency service. You can call toll free for any questions and on road service/assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Travel Wheels as soon as possible and within 24 hours in order to give Travel Wheels the opportunity to rectify the problem during the rental period (b) Failure to report to Travel Wheels any problems within 24hours will void liability for any claims submitted after this period.
5.5 Valuables: You and any passengers travelling under Your Rental acknowledge that:
(a) Travel Wheels assumes no liability for valuables left in or stolen from the Vehicle
(b) Insurance on personal property is Your responsibility. Travel Wheels advises to have private personal travel insurance.
5.6 Travelling with children:
(a) Travel Wheels only recommends to You the Vehicle Model category ‘Fun Family 5 Campervan’ if You travel with small children, as it has two anchor points which meet the Australian seatbelt laws for children. A child restraint point does not increase the carrying capacity of a campervan as it uses one of the existing seats in the vehicle
(b) The selection and fitting of any child restraints is Your responsibility. Travel Wheels staff are not legally permitted to and will not provide any assistance in fitting or selecting child restraints for vehicles and cannot be held responsible for fines accumulated for children travelling in incorrect child restraints
(c) Travel Wheels takes no responsibility for an incorrect vehicle booked for carrying children either via the Internet, telephone, agent, online reseller or any retail stores. A refusal to take the Vehicle booked is classed as a ‘cancellation on the day of pickup’ and You will be liable for the full amount of all Rental charges.
5.7 Night-driving: Travel Wheels strongly recommends not to drive after 4pm and before 7am due to the increased hazard of accidents with animals and increased liability as specified under clause 8 (Damage and loss of property).

6. RETURN OF THE VEHICLE AND DEPOT HOURS
Travel Wheels Vehicles must be returned at the time stated on your contract. Please inform us in case you will be late to advise you on the Drop-off procedure. Allow a minimum of 30 minutes for your Check in.
6.1 You must return the Vehicle to Travel Wheels or one of Travel Wheels’ Agents:
(a) on the date, by the time and to the place specified on Your Rental Agreement Document
(b) in the same, clean condition as it was at the commencement of the Rental Period (fair wear and tear excepted)
(c) clean inside and outside, free of dirt, dust and sand, otherwise a cleaning fee of up to $250 applies (same conditions for all additional camping equipment).
6.2 If You tell Travel Wheels that You wish to return the Vehicle to a location other than the Pick up location, You will be advised of the amount of the ‘one way fee’ that You will incur. If You do not advise Travel Wheels in writing in advance and You return the Vehicle to a location other than that specified on Your rental agreement document, a charge of $750 applies.
6.3 Rental time extensions or drop-off location changes are at the discretion of Travel Wheels and rely on future demand and availability. An Extension/Change of drop off location is only valid, if approved in writing or by email from Travel Wheels Head Office.
6.4 The Vehicle must be returned to Travel Wheels or it’s Agents during normal Business hours (Mo-Fri 9am-3.00pm; if Location business days include Saturday, 9.00am-11.00am) at the time shown on Your Rental Agreement document. If You return the Vehicle later than the time shown but on the same day, You need to inform Travel Wheels and may have to pay a late fee of $75. Failure to obtain an authorisation for a rental extension results in a charge of $150 per day plus daily rental rate. All Weekend pick ups or drop offs are by appointment only, and may incur an additional charge of $150 for out of hours operation. All branches are closed on Christmas Day, New Years Day and Good Friday.
6.5 Early drop-off: If You wish to return the Vehicle earlier than the day shown on Your Rental Agreement document, You can do so anytime. There is no refund available for the unused portion of the rental should the Vehicle be returned earlier than contractually agreed on the Rental Agreement document.
6.6 Minimum Rental Period: Minimum rental periods apply as follows:
(a) Low Season: five (5) days, Peak Season: fourteen (14) days
(b) All one way rentals have a minimum number of rental days depending on the route, unless it is a special relocation deal.
6.7 Immediate Return of the Vehicle may be requested by Travel Wheels, or Travel Wheels may re-take the Vehicle without notice if Travel Wheels suspects that:
(a) damage to the Vehicle or injury to persons or property is likely to occur
(b) the Vehicle is used for unlawful purposes.
6.8 Travel Wheels may re-take the Vehicle after written notice and You must pay all Rental charges (including related costs) up to the return or retaking of the Vehicle if:
(a) You have not informed Travel Wheels of a new return date and time and You do not return the Vehicle on the date and by the time shown on Your Rental Agreement Document
(b) the credit limit on Your method of payment would be exceeded by debiting of the Rental charges for a requested extension of the rental of the Vehicle.

7. ACCIDENT, DAMAGE PROCEEDINGS AND CLAIMS - WHAT TO DO?  
In the unfortunate case you have an accident with a Travel Wheels vehicle or a damage occurs, You must inform us immediately and within 24h and we will do our upmost to assist you. All third party accidents need to be reported to the police. Please follow all steps listed below to retain insurance cover.
7.1 Where the use of the Vehicle by You, any Authorised Driver or any other person results in an accident or incident (claim) or where loss or damage is sustained to the Vehicle or any third party, You must ensure that You or any Authorised Driver:
(a) immediately report the incident to the local police (if required by law)
(b) within 24 hours report the incident to Travel Wheels
(c) promptly report the incident in writing to Travel Wheels
(d) collect data of all involved parties, provide a drawing and if possible take pictures of the damages
(e) do not make any offer, promise of payment, settlement, waiver, release or indemnity or admission of liability in relation to the Incident without Travel Wheels’ prior written consent
(f) permit Travel Wheels to claim in Your name or that of any Authorised Driver and assist Travel Wheels in making the claim by providing information, statements and reasonable assistance required by Travel Wheels or its insurance, including attending at a lawyer’s office/at court to give evidence
(g) permit Travel Wheels to bring, defend, enforce or settle legal proceedings against a third party in Your name at its own cost.
7.2 If You do not comply with clause 7.1 (b), and fail to report the Incident within 24 hours to Travel Wheels, all insurance and damage protection cover is void.
7.3 If You do not comply with clauses 7.1 (a) to (c), and Travel Wheels is unable to investigate the Incident in detail, Travel Wheels will debit all Rental charges and costs to Your account.

8. DAMAGE & LOSS OF PROPERTY - WHAT YOU MUST PAY IN CASE OF AN ACCIDENT/INCIDENT/DAMAGE
Remember: The definition of Vehicle as ‘the vehicle described on the Rental Agreement document (or any substitute vehicle) including its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels’ applies.
8.1 Liability: Subject to this clause 8 You are liable:
(a) for the loss of, and all damage to the Vehicle and
(b) for all damage to the property of any person :
I) which is caused or contributed to by You or any person You allow to drive the vehicle, or
II) which arises from the use of the Vehicle by You or any person You allow to drive the vehicle.
This clause 8 does not apply to any damage or loss for which Travel Wheels is liable to You under this Rental Agreement.
8.2 Waiver of liability: Travel Wheels waives Your liability under 8.1 for damage to or loss of the Vehicle and will ensure that You and any Authorised Driver are entitled to be indemnified under the Travel Wheels Insurance Policy, if:
(a) You agree and pay for the Damage and Loss waiver option on Your Rental Agreement Document (or it is included in Your rate and stated on Your Rental Agreement document)
(I) by choosing ‘Basic’, ‘Red’ or ‘Orange’ Insurance: Defined Excess Amount (Credit card pre-authorisation swipe equivalent to the Excess Amount will be processed as insurance bond)
(II) by choosing ‘Green’ Insurance: No Excess Amount (covers Windscreen, Tyres, Single Vehicle Accident)
(b) The Excess Amount for each Incident is paid by You, including:
(I) Damage to, or loss of the Vehicle, or
(II) Damage to the property of any third party caused by the use of the Vehicle
8.3 Additional Amounts payable: You must always pay in addition to clause 8.2 the following costs and fees to Travel Wheels regardless of Your insurance option:
(a) The cost of repairing or loss caused by any
(I) Overhead damage including Roof Window damage
(II) Underbody damage
(III) Single Vehicle Rollover
(IV) damage to the Vehicle or property of any third party caused by a breach of clause 3 (Road Restrictions), clause 4.1 (Use of Vehicle) and clause 5 (Safety and Maintenance)
(V) water damage to the Vehicle
(VI) damage to the interior or glass damage (except when Windscreen cover applies), whether malicious or accidental
(VII) damage to the property of any third party or damage to the Vehicle caused deliberately or recklessly by You, any other Driver or passenger carried during the Rental Period
(VIII) damage to a tyre or accessory not attributed to normal wear and tear
(b) if You have breached the contract a per day loss of revenue fee based on the downtime of the Vehicle
8.4 Recovery Costs:
(a) Recovery costs for the purpose of this clause in relation to damage or loss of the Vehicle means
(I) any appraisal fees
(II) any towing, storage and recovery costs and
(III) an administration fee reflecting the cost of making arrangements for repairs, towing & administrative activities
(b) any related costs up to $2.500 in case the Vehicle needs to be recovered/towed to the closest Travel Wheels depot as a result of 8.3 (a) (I) to (VIII) and Night-driving, regardless of Your chosen insurance option.
8.5 How You will be charged
(a) If clause 8.2 (Waiver of liability) or clause 8.3 (Additional costs and fees) applies, You must pay to Travel Wheels, or Travel Wheels may debit Your account at the time of loss or damage (or report of damage via an Agent after return) of the Vehicle, or damage to a third party’s property with the Excess Amount pending Travel Wheels’ assessment of the loss, damage or repair, Subject to Your right for a refund under clause 8.6 (b).
It is Your responsibility to ensure sufficient funds for the Excess Amount on Your credit card to receive cover under Travel Wheels’ insurance policy.
(b) If the Vehicle has been involved in an accident, whether Your fault or not, the Excess Amount will be retained by Travel Wheels until the full cost of the damage is determined, and the claim has been settled by the Third Party's Insurance Company. The Excess Amount will then be returned to You in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Third Party claims can take months or even years to resolve.
(c) To calculate any refund Travel Wheels will add the Recovery Costs to the amount of the costs of damage and repair to the Vehicle
(d) If You need to pay any Additional Amounts (clause 8.3), or Recovery costs (clause 8.4) and the total of the Recovery Costs and the fees and cost You must pay under 8.3 is greater than the Excess Amount, You have to pay to Travel Wheels, or Travel Wheels may debit Your account with the Gap amount.
8.6 Calculation of cost
(a) The payable amount to Travel Wheels for any loss, damage, repair, cost or fee under this clause may be reasonably determined by Travel Wheels
(b) If the amount determined by Travel Wheels and paid by You under this clause 8.6 exceeds the final cost of the loss, damage or repair (incl. cost arising from downtime of the vehicle), You are entitled to a refund.
(c) Travel Wheels will, on request by You, provide details of the final cost of the loss, damage or repair (incl. downtime of the vehicle). You are entitled to request, on Your cost, a third party assessment of the damage through the AAMC Australian Accident Management Commercial. Travel Wheels must however charge You for any resulting additional down-time of the Vehicle or cost, in case the assessment via a third party causes a delay of the repair or additional days off road.

9. VEHICLE BREAKDOWN/FAILURE
Although Travel Wheels does its upmost to ensure You experience a worry-free holiday we recognise that occasional breakdowns and small problems may occur. Please contact Travel Wheels if You experience any problems, to organise, approve and fund repairs for you and inform you about your right for a refund.
9.1 Where You experience any mechanical breakdown or failure of the Vehicle including its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels, the following conditions apply:
(a) minor repairs to mechanical items or oil consumption up to $50 will be reimbursed against receipts on completion of the rental
(b) malfunction of Radio/Cassette players, Microwave, Stove or Grill, Air-conditioning units, Refrigerator or Water Pump are not considered a mechanical breakdown as the Vehicle is still able to continue driving during Your holiday. Malfunction of any of these items does not entitle You to a refund. Travel Wheels will not be held liable for costs arising from alternative accommodation or food items during the duration of these malfunctions. Travel Wheels reserves the right to offer You alternative solutions (eg portable gas cooker, esky etc.) when the problem is reported via Hotline or Email
(c) should any larger problems be encountered, You must contact Travel Wheels within 24 hours for further assistance. Travel Wheels will then organise, approve and fund repairs, if You, any Authorised Driver or any other passenger are not directly responsible for the problem subject to clause 3 (Road Restrictions), clause 4 (Use of the Vehicle).and clause 5 (Safety, security and Maintenance)
(d) in all cases the responsibility of Travel Wheels is limited to a Refund of the downtime that the Vehicle is in a repair shop. This will not include accommodation costs or any other external costs such as alternative transport to Your next destination.
(e) Travel Wheels will do it's upmost to rectify any problem as soon as possible. Travel Wheels will not be held liable to any additional costs You may incur due to being in a remote location or experiencing a longer waiting period due to a breakdown on a public or national holiday.
9.2 Any refund for on-road Breakdowns or Failures will be calculated, approved and processed after Return of the Vehicle based on Travel Wheels’ standardised Refund Policy. Travel Wheels is limited to only refunding the downtime that the Vehicle is actually in a repair shop. This will not include accommodation costs or any other external costs such as finding alternative transport to Your next destination. The Down time due to mechanical issues will be calculated in rental days. Travel Wheels reserves the right to grant any additional compensation.
9.3 Any refund will be credited to Your credit card Account.

10. VEHICLE CATEGORY AND SUBSTITUTIONS
In case your booked vehicle is unavailable due to problems during the prior rental, You have an accident, damage or breakdown, Travel Wheels reserves the right to offer a Substitute Vehicle.
10.1 You acknowledge and agree that
(a) Vehicles cannot be requested by age, make or model, but by vehicle category only
(b) All illustrations, line drawings and text in any brochures or advertising material (including Internet), are a representation only of the Vehicles depicted. Variances in any Vehicle or its equipment offered for rental may occur due to modifications and/or upgrades to vehicle design
(c) Booking requests via telephone, email, agent, online reseller, Internet or via the Travel Wheels website are subject to availability. Travel Wheels will confirm Your provisional booking by sending a confirmation with a reference number within 24 hours (weekdays) or 48 hours (weekends) to finalise Your booking. Upon receipt of the final confirmation, Travel Wheels can reject Your booking anytime by refunding Your booking deposit. Travel Wheels cannot be held liable for any related costs that may result from unavailability of a Vehicle (eg. Costs for flights/accommodation)
(d) where Travel Wheels cannot provide You with a vehicle for a confirmed reservation, Travel Wheels liability is limited to a refund of the holding deposit and unused portion of the rental fee only.
10.2 You and any Authorised Driver acknowledge and agree that at any time:
(a) Travel Wheels reserves the right to upgrade You to a Vehicle of a higher rated vehicle category without prior notification and at no extra cost
(b) if You decide to take a Vehicle of a lower vehicle category than booked, You will not be entitled to a refund
(c) should the Vehicle booked be unavailable through any unforeseen circumstances such as natural disasters (floods, cyclones, hailstorms, earthquakes) or accidents, Travel Wheels reserves the right to substitute an alternative vehicle without prior notice
(d) If Travel Wheels can only offer a Vehicle of a lower category, You will receive an updated quote and are otherwise entitled to a refund of the unused portion of the rental fee.
10.3 In the event of an accident You and any Authorised Driver acknowledge and agree that:
(a) if the accident results in the Vehicle being damaged sufficiently to require replacement (regardless of who is at fault) You are responsible to make Your way to the closest Travel Wheels depot or Agent to collect a replacement vehicle at Your own cost
(b) You are required to pay the contracted daily rate until Substitution of the Vehicle and are liable for any costs relating to delivery of a change over vehicle
(c) Travel Wheels does not guarantee the availability of an exchange Vehicle, especially on weekends and public holidays. If Travel Wheels cannot provide a Substitute Vehicle within five (5) days You are entitled to a refund of all charges for the remaining rental days.
10.4 If a vehicle turns out to be unserviceable as a result of incidents listed under 8.3 (a) (I) to (VII) and Night Driving, Travel Wheels reserves the right to deny a substitute vehicle and terminate the contract with You. In this case Travel Wheels cannot be held liable for a refund of the remaining rental charges.

11. TOLL ROADS, PARKING & TRAFFIC OFFENCES 
Australia has a number of cashless toll roads. It is Your responsibility to register an account with the Road Authority via email or phone within 24h (max.48h) to pay the toll.
11.1 You and any Authorised Driver acknowledge that:
(a) Travel Wheels is not authorised to set up toll accounts without Your permission due to data protection legislation. Therefore it is your responsibility to register your account for using toll Roads in Sydney, Brisbane and Melbourne
(b) All infringement notices incurred by Travel Wheels in respect of parking, speeding or any other traffic violations (such as non payment of toll roads) during the period of the rental must be processed and imply a $75 administration fee (driver nomination) per infringement. You or any Authorised Driver or passenger authorise Travel Wheels to debit this fee to the provided credit card(s) at the time of process of the fine. Additionally You will receive the original fine issued by the road/traffic authority.
(c) After You have been nominated as Driver, Travel Wheels will not follow up or process any claims for issuing errors by the Road/Traffic Authority. Travel Wheels however reserves the right to refund the administration fee of $75 upon receipt of a written confirmation by the Road/Traffic authority that You set up a suitable account.

12. TRAVEL WHEELS' LIABILITY    
Travel Wheels’ liabilty is subject to these Rental Terms and  Conditions. If any incident occurs, where Travel Wheels fails to meet  its obligations under this agreement, Travel Wheels liability is  strictly limited to a full refund of the unused portion of the rental fee.
12.1 You and any Authorised Driver and Passenger acknowledge that:
(a) Travel Wheels will not be liable to You for any loss, damage or inconvenience caused by delayed delivery of the Rental Vehicle by a previous customer or by them dropping off in a different location to the one stated in the Rental Agreement document. Travel Wheels cannot guarantee, but will do its upmost to provide a Substitute Vehicle
(b) Travel Wheels will not be liable for any loss or inconvenience from a change in the pickup/drop-off location caused by natural disasters such as but not limited to floods, cyclones, hailstorms, earthquakes, nor for any personal injury or damage to the Hirer's property
(c) Travel Wheels cannot be hold responsible for any insect infestation such as but not limited to mosquitoes, ants, flies, fleas or bedbugs. No refunds will be provided for any infestations mentioned above that could have occurred during the rental period. If You suspect any abnormity please report to Travel Wheels immediately  
(d) If any incident occurs, where Travel Wheels fails to meet its obligations under this agreement, then Travel Wheels liability is strictly limited to a full refund of the unused portion of the rental fee  
(e) Travel Wheels cannot be held liable for any misre-presentation or errors/omissions by an agent regarding vehicle availability, features, insurance options or the explanation of rental terms and conditions by a third party via email, phone, Internet or in a retail store.

13. FINANCIAL OBLIGATIONS, USE OF CREDIT CARD
The following section informs You about financial obligations and the use of Your credit card. It is your responsibility to ensure sufficient funds on Your credit card account at all times.
13.1 You and/or any Authorised Driver must pay to Travel Wheels:
(a) all Rental Charges
(b) any amount you are liable to Travel Wheels under the Rental Agreement
(c) any Rental charge invoiced to you after Return of the Vehicle (eg. Charges for missing items, Administration fees). Travel Wheels will provide details to you if contact details are present (preferable via email).
13.2 You and any Authorised Driver and Passenger acknowledge that
(a) each person travelling in the Vehicle is liable, jointly and severally for all obligations, charges, traffic infringements, damages and any reasonable administration/legal costs to recover any damages to a Travel Wheels vehicle or third party
(b) Travel Wheels accepts the following credit cards: MasterCard, Visa Card. Travel Wheels does not accept Diners or American Express
(c) Eftpos payments and all transactions are conducted in Australian Dollars
(d) A credit card fee of 3% per transaction applies. There are no additional charges for cash payments.
13.3 You, any Authorised Driver and passenger authorise Travel Wheels to charge all amounts payable to Travel Wheels under the Rental Agreement to Your credit card Account or any other credit card provided by You, any Authorised Driver or passenger travelling in the Vehicle.
13.4 You, any Authorised Driver and passenger authorise Travel Wheels to process a pre-authorisation swipe equivalent to the Insurance Excess Amount on the provided credit card
13.5 If You are entitled to a refund, Travel Wheels will pay, within a reasonable time, to You any refund that is due by any method Travel Wheels may reasonably choose. Due to exchange rate fluctuations there may be some small variation in the amount initially debited against a credit card and any performed Refunds when the Vehicle is returned. Travel Wheels accepts no liability for these variations in exchange rate fluctuations.
13.6 If You fail to pay any amount due in connection with this Rental Agreement within 13 days from the day you were required to pay, You must pay
(a) interest at 20% per annum (on a daily basis) on the amount that was originally due
(b) Travel Wheels’ Collection Costs including interest on those collection costs in accordance with 13.6 (a).

14. RATE FLUCTUATIONS AND PRICE PROMISE  
Travel Wheels rates and features of Vehicles quoted are subject to  change. The online booking system and central reservations  team will automatically provide You with the best possible deal. 
14.1 Changes in the daily rate may occur as a result of Travel Wheels’  ‚dynamic pricing’ depending on demand for Vehicles.
14.2 Any booking amendments will be based on the original daily rate.
14.3 Price Promise: If You can find the same Vehicle with similar features for a lower price elsewhere, before You book or even up to 48 hours after You book (prior to pick up), then Travel Wheels will match the price. A scanned/printed alternative quote for the same vehicle type, dates, pick up/drop off location & terms must be provided to the supplier. Price matches are valid on the initial quote and are non-negotiable beyond the initial offer. Travel Wheels reserves the right to withdraw a Price Match offer at any time prior booking.

15. DISPUTE ON THE RENTAL AGREEMENT 
Errors on the Rental Agreement document may occur. Please advise Travel Wheels immediately if there is any discrepancy between Your booking details and details listed on Your Rental Ageement document. 
15.1 The charges as set out in the Rental Agreement document are not final. Should a written and/or a calculation error occur, You authorises Travel Wheels to charge Your credit card for any shortage, or in case of overpayment, to receive payment from Travel Wheels.  

16. DISPUTE RESOLUTION  
In the unfortunate event that you are unsatisfied with the perceived  value of a product or service and you wish to file a complaint,  Travel Wheels will process your request and do its upmost to rectify  the problem.
16.1 You agree to resolve any complaint/dispute with Travel Wheels by notifying Travel Wheels in writing with all details and relevant evidence (e.g. pictures) within five (5) business days or by calling the Hotline within 24 hours whilst on the road. 

17. PRIVACY NOTICE X HOW IS YOUR PERSONAL INFORMATION USED AND DISCLOSED
In the course of your Booking and Rental, personal information may be used and disclosed. For any detailed information please contact Travel Wheels via Email or Hotline.
Your personal information may be used and disclosed as follows:
Travel Wheels uses your personal information to:

  • Provide its services and administer those services
  • Improve and research its services, which includes customer satisfaction surveys and information about improvements via Email, telephone or fax Travel Wheels may disclose your information to third parties, such as
  • Travel Wheels’ Agents and Contracted Service Providers
  • Credit card providers
  • Fraud checking and credit reporting agencies
  • Debt collection agencies, if you default in payment of amounts owed to Travel Wheels
  • Government, Council and private organisations responsible for the processing of traffic related infringements
  • Police, Insurance and other persons involved in case of an accident or claim as well as driver licensing authorities

PAYMENT DEFAULT
To obtain a credit report about you and allow the setup of a credit information file and list your default and debt on that file Travel Wheels may provide your information to a credit reporting agency.

18. ADDITIONAL TERMS & CONDITIONS FOR RELOCATIONS & SHORT TERM RENTALS
RELOCATIONS / SHORT TERM RENTALS
Relocations and Short Term Rentals underlie additional Terms and Conditions of Rent. They are cut price specials to help move vehicles to other depots and are not classed as a standard full price rental which meets industry standards for cleanliness/equipment levels.
I.I You, any Authorised Driver acknowledge that
(a) Bookings through an online resellers such as ‘Standbycars’, ‘Transfercar’ or any other relocation company or agent is a booking service on behalf of Travel Wheels
(b) By signing your Rental Agreement document Your Rental is subject to Travel Wheels’ terms and conditions only which overwrite any prior taken agreement
(c) Travel Wheels does not accept any liability for unavailability of vehicles caused by an online reseller of relocations over-selling the vehicle inventory. Travel Wheels further takes no liability for the actuality of Web advertised Relocation Deals
(d) Travel Wheels reserves the right to cancel Your Relocation/ Short Term Rental any time prior Pick up if it is no longer required to fulfil another booking against a full refund of the paid Relocation deposit only, and reserves the right to change the model/age/vehicle type/features and equipment of a relocation vehicle at its discretion
(e) Travel Wheels cannot be held liable for any resulting costs arising from unavailability of a Relocation Vehicle. Travel Wheels will do its upmost but cannot guarantee to provide a Substitute Vehicle. Please do not book any flights or accommodation as all Relocation hires are on ‘standby basis only’ and Travel Wheels has the right to cancel any relocation vehicle hires at any time prior pick up
(f) Relocation Vehicles must be used as means of transportation only. All camping, cooking and bedding equipment must not be used during a Relocation Rental
(g) Relocation or Rental specials hires may be required to carry extra items between depots and You are responsible for the safety of these items during the hire
(h) Transfers to and from Travel Wheels depots are not included.
(i) A $100.00 holding deposit for a booking and $2000 Bond (Excess Amount) at Pick up apply. The Excess amount will be released and the Deposit (reduced for sum of daily rate) refunded on return of the Vehicle at the correct time/depot
(j) If credit card funds are insufficient for the Excess at time of Pick up, Travel Wheels may cancel the Relocation/Short term rental and a Cancellation/Administration fee of $100 applies
(k) Travel Wheels may offer a ‘Fuel Allowance’ which will be refunded against receipts at Drop-off
(l) If You cancel a Relocation/Short Term Rental:
   (I) Your holding deposit will not be refunded
   (II) an additional $100 administration fee applies If You cancel a Relocation less than 48 hours prior Pick-up, to cover costs arising from the complexity to obtain a new driver.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Travel Wheels Campervan Rentals Rental Terms for travel between 01-Jan-2013 and 28-Feb-2015

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Travel Wheels Campervan Rentals. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Travel Wheels Campervan Rentals.

  • The Supplier means the operator of Travel Wheels Campervan Rentals.
  • The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation. The balance is payable 31 days prior to vehicle collection (Visa or Mastercard only). Please ensure there are sufficient funds available at this time.

SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

TERMINATION!AND CANCELLATION POLICY
Your Rental Agreement with Travel Wheels may be terminated in certain circumstances listed in this Rental Agreement. Please be aware that Cancellation fees may apply in case you cancel a booking.
You and any Authorised Driver acknowledge that:
(a) either party may terminate the Rental Agreement at any time if the other party commits a material breach of the Rental Agreement  
(b) subject to clause 6 (Return of Vehicle), You may terminate the Rental Agreement at any time by returning the Vehicle to Travel Wheels. Please remember, there is no refund available for the unused portion of the rental in case of an Early Drop-off
(c) Cancellation fees apply as follows in case you want to cancel your booking:
(I)  Cancellation fee of minimum 20% of the full Rental fee (equals the non refundable holding deposit to secure a booking) for Cancellations more than 33 days prior pick-up
(II) Cancellation fees of 50% of the full Rental Fee if cancelled 11-32 days prior pick up  
(III) Cancellation fees of 75% of the full Rental Fee if cancelled 4-10 days prior pick up
(IV) Cancellation fees of 100% of the full Rental Fee if cancelled 3 days prior pick up or no show.

1. INTERPRETING YOUR RENTAL AGREEMENT
1.1 The Rental Agreement between Australian Auto Network Pty Ltd. – hereinafter referred to as Travel Wheels and You is made on the date shown on the Rental Agreement document You have signed in respect of the Vehicle. By signing the Rental Agreement document, You accept that the Terms and Conditions make this an Australian contract and You will be bound by the Australian Law of the State in which this Agreement is contracted. It overwrites any other Agreement form or Agreement taken in any other country. Any changes made to the Rental Agreement may only be in writing and signed by You and an authorized Agent of Travel Wheels. Amendments to the Terms and Conditions will be effective immediately upon posting on the Travel Wheels website (travelwheels.com.au). You are responsible for ensuring You are familiar with the latest version. Your continued use of Travel Wheels’ services represents Your agreement to be bound by the Terms and Conditions as amended.

1.2 The following terms apply in these Terms and Conditions :
‘Hirer’, ‘You’ or ‘Your’ refers to the person(s) with whom the Rental Agreement is made
‘Agent’ refers to all Travel Wheels’ agents operating the business from locations across Australia
‘Authorised Driver’ means an additional driver who is added to, and signs the Rental Agreement document
‘Rental period’ means the period commencing on the date shown on the Rental agreement document and ending on the date that You return the Vehicle to Travel Wheels
‘Rental Charges’ means the costs, fees and charges specified in the Rental Agreement or payable under these Terms and Conditions.
‘Collection Costs’ means Travel Wheels cost of collecting outstanding Rental Charges from You (incl. legal costs), Administration fees as specified on Your Rental Agreement document, as well debt collection and recovery fees equal to 20% of all unpaid charges.
‘Gap Amount’ is the remainingbalance of the total of all payable costs and fees if they exceed Your Excess Amount
‘Vehicle’ means the vehicle described on the Rental Agreement document (or any substitute vehicle) and includes its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels.
‘Excess Amount’ means the Excess Amount defined by Your chosen Insurance Option as stated on Your Rental Agreement document
‘Night-driving’ refers to driving outside any city limits between 4pm and 7am
‘Overhead Damage’ also referred to as ‘Rooftop damage’, means damage to the vehicle or property of any third party caused by the vehicle coming into contact with anything above the top of the door seal and the top of the front and back windscreens.
‘Underbody Damage’ means damage to the vehicle caused by the vehicle coming into contact with any thing below the bottom of the door seal and the bottom of the front and rear bumper bars
‘Single Vehicle Accident’ means any damage that is done to the Vehicle when no other vehicle is involved. (Examples include but are not limited to running into trees, guideposts, parked vehicles or animals) whilst travelling forward or reversing.
‘Single Vehicle Roll Over’ may include, but is not limited to, a vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the vehicle.


2. DRIVER
Only You or an Authorised Driver are allowed to drive Your Vehicle. Always keep the keys under your control.
2.1 You acknowledge and agree that
(a) only You or an Authorised Driver will drive the Vehicle
(b) You and any Authorised Driver have to be present at pick up, hold a valid current licence (not being a learner’s licence or provisional licence) to drive the Vehicle and have been licensed to drive vehicles of the same category as the Vehicle for at least 12 consecutive months
(c) should a foreign licence be in a language other than English, it must be accompanied by a current International Driving Permit (issued in the same country as the foreign licence) or by an accredited English translation
(d) a minimum Driver age limit of 20 and maximum Driver age limit of 75 applies.
2.2 You are responsible for the acts and omissions of an Authorised Driver or any other person You allow to drive the vehicle and neither You nor any unauthorised driver will have the benefit of the Damage Waiver option or Excess Reduction option as accepted or included in Your rate if You allow an unauthorised driver to drive the Vehicle. 

3. ROAD RESTRICTIONS
For Your safety and to prevent accidents and/or damages Travel Wheels strongly recommends to respect road restrictions listed in this Rental Agreement or issued by the Police, Government or Statutory Authority. Drive responsible and safe at all times.
3.1 You and any Authorised Driver must only use the Vehicle on a road, which is properly formed and constructed as a sealed or tarmac/bitumen road.
3.2 You and any Authorised Driver must not, unless authorised in writing by Travel Wheels, drive or take the vehicle:
(a) on any unsealed road, such as dirt, gravel, corrugation or corrugated tracks, fire trails, sand tracks, off road or 4x4 trails
(b) on beaches, through streams, creeks, dams, rivers or flood waters
(c) on flood prone roads or any road where the Police, Government or Statutory Authority has issued a flood warning or which has been officially closed (d) to Fraser Island, Magnetic Island, Kangaroo Island, Groote Eylandt, Gove Peninsula or Tiwi Islands
(e) above the snow line in New South Wales and Victoria from the beginning of June until the end of September
(f) in Western Australia outside town and city limits between dusk and dawn
(g) on the following roads: Jim Jim Road, Jim Jim Falls; Lost City in the Litchfield National Park; Mainoru Road; Central Arnhem and/or entering Arnhem Land in NT; Ernest Giles Road NT; Tanami road; Canning Stock Route; Gunbarrel Highway; Great Central Road; Plenty Highway; Simpson Desert; Strzelecki Track; Bungle Bungles; Oodnadatta Track; Birdsville Track; Tanami Track; Plenty Highway; Gibb River Road; Burke Development Road; Savannah Way; Finke Road; Boggy Hole (Finke Gorge National Park); Kalumburu Road; Warburton Road; Cape Leveque Road and to Windjana Gorge; Lennard River Gorge Road; Cape York; Telegraph Road; North of Chillagoe or Georgetown; North of Cooktown or Laura; Burke Development Road; North of Maggieville; Unsealed roads north and west of Mt Isa; Bloomfield track; Cardabia Ningaloo Road; Larapinta and Namitjira Drives known as the “Mereenie Loop”; Peninsula Development Road.
3.3 Travelling with the Vehicle under the prohibited conditions listed under 3.2 voids all damage protection cover and is qualified as a breach of the contact. You will be liable for all damage caused to the Vehicle and the associated towing costs to recover the vehicle to the nearest Travel Wheels depot.
3.4 If You take the Vehicle on a ferry to any Australian Island, You are fully liable for all recovery costs back to the nearest Travel Wheels depot if any problems occur (such as Electrical and Mechanical failure, Failure or damage caused by animals and all accidents, regardless who is at fault).

4.  USE OF THE VEHICLE
Travel Wheels restricts the use of its Vehicles for safety reasons. You are responsible to ensure the appropriate use of the Vehicle.
4.1 You and any Authorised Driver must not
(a) carry, or allow the Vehicle to carry more passengers than may be properly accomodated by the seat belt restraints provided  in the vehicle
(b) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven
(c) use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind
(d) use the Vehicle when it is damaged or unsafe
(e) use, or allow the Vehicle to be used to push anything or for the conveyance or towing of any load except in compliance with all necessary approvals, permits and licences, the load is correctly loaded and secured, and unless You have Travel Wheels prior written consent.
(f) without Travel Wheels prior written consent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances
(g) use, or allow the Vehicle to be used to carry passengers for payment of any kind
(h) use the Vehicle in contravention of any law
(i) drive the Vehicle outside City and Town limits between dusk and dawn
(j) carry any pets or any animals in the Vehicle (in this case the Excess amount and a cleaning charge are retained and used for cleaning and fumigating the Vehicle).

5. SAFETY, SECURITY AND MAINTENANCE
For Your and Your passengers safety and to enjoy a trouble free holiday please make sure that oil and coolant levels are checked, the Vehicle is stopped immediately in a safe position in case a hazard light starts flashing and any safety concern is promptly reported to Travel Wheels.
5.1 You and any Authorised Driver acknowledge that You must:
(a) check and maintain all of the Vehicle’s engine oils and engine required coolant levels
(b) fill the Vehicle with only the fuel type specified in the vehicle manual, listed on the Pick up condition report or informed by Travel Wheels staff. Failure to do so will result in liability for all a costs for damages resulting from a contaminated fuel tank
(c) keep the vehicle locked and the keys under Your or an Authorised Driver’s personal control at all times. You are responsible for the full cost of replacing keys, which are lost or broken, or for the retrieval of keys locked in a vehicle. A replacement of keys with electronic immobilizers (transponder) can take up to (5) days and longer and may result in costs up to $650. Travel Wheels cannot be hold responsible for any additional expenses during the waiting period
(d) comply with all applicable seat belts and child restraint laws
(e) not smoke inside the car (fee of $300 applies)
(f) report any safety concern or defect of which You become aware immediately to Travel Wheels
(g) drive the Vehicle in a careful and cautious manner and not allow to be done anything to harm the vehicle
(h) stop the Vehicle immediately in a safe position if the engine temperature increases above the normal limit or a hazard light starts flashing on the dashboard. In all cases You must inform Travel Wheels immediately (or if not available call the NRMA Roadside Assistance under the number specified on Your Rental Agreement document). Failure to do so will void the protection cover and result in full liability for any associated damages and costs.
5.2 You must not have repairs to the Vehicle carried out unless Travel Wheels authorises You to do so.
5.3 For Reimbursements Travel Wheels requires verification of all cost of a repair (You should keep the original tax receipt). Travel Wheels will reimburse You for any authorised repairs, as well as Refills of all fluids except petrol and diesel (Fluids up to the value of $50.00) provided that the cost of those repairs is verified. To the extent that Travel Wheels cannot verify the cost of repairs, Travel Wheels will not reimburse You.
5.4 HELPLINE: Travel Wheels offers a 7 day a week Australia wide help and emergency service. You can call toll free for any questions and on road service/assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Travel Wheels as soon as possible and within 24 hours in order to give Travel Wheels the opportunity to rectify the problem during the rental period (b) Failure to report to Travel Wheels any problems within 24hours will void liability for any claims submitted after this period.
5.5 Valuables: You and any passengers travelling under Your Rental acknowledge that:
(a) Travel Wheels assumes no liability for valuables left in or stolen from the Vehicle
(b) Insurance on personal property is Your responsibility. Travel Wheels advises to have private personal travel insurance.
5.6 Travelling with children:
(a) Travel Wheels only recommends to You the Vehicle Model category ‘Fun Family 5 Campervan’ if You travel with small children, as it has two anchor points which meet the Australian seatbelt laws for children. A child restraint point does not increase the carrying capacity of a campervan as it uses one of the existing seats in the vehicle
(b) The selection and fitting of any child restraints is Your responsibility. Travel Wheels staff are not legally permitted to and will not provide any assistance in fitting or selecting child restraints for vehicles and cannot be held responsible for fines accumulated for children travelling in incorrect child restraints
(c) Travel Wheels takes no responsibility for an incorrect vehicle booked for carrying children either via the Internet, telephone, agent, online reseller or any retail stores. A refusal to take the Vehicle booked is classed as a ‘cancellation on the day of pickup’ and You will be liable for the full amount of all Rental charges.
5.7 Night-driving: Travel Wheels strongly recommends not to drive after 4pm and before 7am due to the increased hazard of accidents with animals and increased liability as specified under clause 8 (Damage and loss of property).

6. RETURN OF THE VEHICLE AND DEPOT HOURS
Travel Wheels Vehicles must be returned at the time stated on your contract. Please inform us in case you will be late to advise you on the Drop-off procedure. Allow a minimum of 30 minutes for your Check in.
6.1 You must return the Vehicle to Travel Wheels or one of Travel Wheels’ Agents:
(a) on the date, by the time and to the place specified on Your Rental Agreement Document
(b) in the same, clean condition as it was at the commencement of the Rental Period (fair wear and tear excepted)
(c) clean inside and outside, free of dirt, dust and sand, otherwise a cleaning fee of up to $250 applies (same conditions for all additional camping equipment).
6.2 If You tell Travel Wheels that You wish to return the Vehicle to a location other than the Pick up location, You will be advised of the amount of the ‘one way fee’ that You will incur. If You do not advise Travel Wheels in writing in advance and You return the Vehicle to a location other than that specified on Your rental agreement document, a charge of $750 applies.
6.3 Rental time extensions or drop-off location changes are at the discretion of Travel Wheels and rely on future demand and availability. An Extension/Change of drop off location is only valid, if approved in writing or by email from Travel Wheels Head Office.
6.4 The Vehicle must be returned to Travel Wheels or it’s Agents during normal Business hours (Mo-Fri 9am-3.00pm; if Location business days include Saturday, 9.00am-11.00am) at the time shown on Your Rental Agreement document. If You return the Vehicle later than the time shown but on the same day, You need to inform Travel Wheels and may have to pay a late fee of $75. Failure to obtain an authorisation for a rental extension results in a charge of $150 per day plus daily rental rate. All Weekend pick ups or drop offs are by appointment only, and may incur an additional charge of $150 for out of hours operation. All branches are closed on Christmas Day, New Years Day and Good Friday.
6.5 Early drop-off: If You wish to return the Vehicle earlier than the day shown on Your Rental Agreement document, You can do so anytime. There is no refund available for the unused portion of the rental should the Vehicle be returned earlier than contractually agreed on the Rental Agreement document.
6.6 Minimum Rental Period: Minimum rental periods apply as follows:
(a) Low Season: five (5) days, Peak Season: fourteen (14) days
(b) All one way rentals have a minimum number of rental days depending on the route, unless it is a special relocation deal.
6.7 Immediate Return of the Vehicle may be requested by Travel Wheels, or Travel Wheels may re-take the Vehicle without notice if Travel Wheels suspects that:
(a) damage to the Vehicle or injury to persons or property is likely to occur
(b) the Vehicle is used for unlawful purposes.
6.8 Travel Wheels may re-take the Vehicle after written notice and You must pay all Rental charges (including related costs) up to the return or retaking of the Vehicle if:
(a) You have not informed Travel Wheels of a new return date and time and You do not return the Vehicle on the date and by the time shown on Your Rental Agreement Document
(b) the credit limit on Your method of payment would be exceeded by debiting of the Rental charges for a requested extension of the rental of the Vehicle.

7. ACCIDENT, DAMAGE PROCEEDINGS AND CLAIMS - WHAT TO DO?  
In the unfortunate case you have an accident with a Travel Wheels vehicle or a damage occurs, You must inform us immediately and within 24h and we will do our upmost to assist you. All third party accidents need to be reported to the police. Please follow all steps listed below to retain insurance cover.
7.1 Where the use of the Vehicle by You, any Authorised Driver or any other person results in an accident or incident (claim) or where loss or damage is sustained to the Vehicle or any third party, You must ensure that You or any Authorised Driver:
(a) immediately report the incident to the local police (if required by law)
(b) within 24 hours report the incident to Travel Wheels
(c) promptly report the incident in writing to Travel Wheels
(d) collect data of all involved parties, provide a drawing and if possible take pictures of the damages
(e) do not make any offer, promise of payment, settlement, waiver, release or indemnity or admission of liability in relation to the Incident without Travel Wheels’ prior written consent
(f) permit Travel Wheels to claim in Your name or that of any Authorised Driver and assist Travel Wheels in making the claim by providing information, statements and reasonable assistance required by Travel Wheels or its insurance, including attending at a lawyer’s office/at court to give evidence
(g) permit Travel Wheels to bring, defend, enforce or settle legal proceedings against a third party in Your name at its own cost.
7.2 If You do not comply with clause 7.1 (b), and fail to report the Incident within 24 hours to Travel Wheels, all insurance and damage protection cover is void.
7.3 If You do not comply with clauses 7.1 (a) to (c), and Travel Wheels is unable to investigate the Incident in detail, Travel Wheels will debit all Rental charges and costs to Your account.

8. DAMAGE & LOSS OF PROPERTY - WHAT YOU MUST PAY IN CASE OF AN ACCIDENT/INCIDENT/DAMAGE
Remember: The definition of Vehicle as ‘the vehicle described on the Rental Agreement document (or any substitute vehicle) including its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels’ applies.
8.1 Liability: Subject to this clause 8 You are liable:
(a) for the loss of, and all damage to the Vehicle and
(b) for all damage to the property of any person :
I) which is caused or contributed to by You or any person You allow to drive the vehicle, or
II) which arises from the use of the Vehicle by You or any person You allow to drive the vehicle.
This clause 8 does not apply to any damage or loss for which Travel Wheels is liable to You under this Rental Agreement.
8.2 Waiver of liability: Travel Wheels waives Your liability under 8.1 for damage to or loss of the Vehicle and will ensure that You and any Authorised Driver are entitled to be indemnified under the Travel Wheels Insurance Policy, if:
(a) You agree and pay for the Damage and Loss waiver option on Your Rental Agreement Document (or it is included in Your rate and stated on Your Rental Agreement document)
(I) by choosing ‘Basic’, ‘Red’ or ‘Orange’ Insurance: Defined Excess Amount (Credit card pre-authorisation swipe equivalent to the Excess Amount will be processed as insurance bond)
(II) by choosing ‘Green’ Insurance: No Excess Amount (covers Windscreen, Tyres, Single Vehicle Accident)
(b) The Excess Amount for each Incident is paid by You, including:
(I) Damage to, or loss of the Vehicle, or
(II) Damage to the property of any third party caused by the use of the Vehicle
8.3 Additional Amounts payable: You must always pay in addition to clause 8.2 the following costs and fees to Travel Wheels regardless of Your insurance option:
(a) The cost of repairing or loss caused by any
(I) Overhead damage including Roof Window damage
(II) Underbody damage
(III) Single Vehicle Rollover
(IV) damage to the Vehicle or property of any third party caused by a breach of clause 3 (Road Restrictions), clause 4.1 (Use of Vehicle) and clause 5 (Safety and Maintenance)
(V) water damage to the Vehicle
(VI) damage to the interior or glass damage (except when Windscreen cover applies), whether malicious or accidental
(VII) damage to the property of any third party or damage to the Vehicle caused deliberately or recklessly by You, any other Driver or passenger carried during the Rental Period
(VIII) damage to a tyre or accessory not attributed to normal wear and tear
(b) if You have breached the contract a per day loss of revenue fee based on the downtime of the Vehicle
8.4 Recovery Costs:
(a) Recovery costs for the purpose of this clause in relation to damage or loss of the Vehicle means
(I) any appraisal fees
(II) any towing, storage and recovery costs and
(III) an administration fee reflecting the cost of making arrangements for repairs, towing & administrative activities
(b) any related costs up to $2.500 in case the Vehicle needs to be recovered/towed to the closest Travel Wheels depot as a result of 8.3 (a) (I) to (VIII) and Night-driving, regardless of Your chosen insurance option.
8.5 How You will be charged
(a) If clause 8.2 (Waiver of liability) or clause 8.3 (Additional costs and fees) applies, You must pay to Travel Wheels, or Travel Wheels may debit Your account at the time of loss or damage (or report of damage via an Agent after return) of the Vehicle, or damage to a third party’s property with the Excess Amount pending Travel Wheels’ assessment of the loss, damage or repair, Subject to Your right for a refund under clause 8.6 (b).
It is Your responsibility to ensure sufficient funds for the Excess Amount on Your credit card to receive cover under Travel Wheels’ insurance policy.
(b) If the Vehicle has been involved in an accident, whether Your fault or not, the Excess Amount will be retained by Travel Wheels until the full cost of the damage is determined, and the claim has been settled by the Third Party's Insurance Company. The Excess Amount will then be returned to You in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Third Party claims can take months or even years to resolve.
(c) To calculate any refund Travel Wheels will add the Recovery Costs to the amount of the costs of damage and repair to the Vehicle
(d) If You need to pay any Additional Amounts (clause 8.3), or Recovery costs (clause 8.4) and the total of the Recovery Costs and the fees and cost You must pay under 8.3 is greater than the Excess Amount, You have to pay to Travel Wheels, or Travel Wheels may debit Your account with the Gap amount.
8.6 Calculation of cost
(a) The payable amount to Travel Wheels for any loss, damage, repair, cost or fee under this clause may be reasonably determined by Travel Wheels
(b) If the amount determined by Travel Wheels and paid by You under this clause 8.6 exceeds the final cost of the loss, damage or repair (incl. cost arising from downtime of the vehicle), You are entitled to a refund.
(c) Travel Wheels will, on request by You, provide details of the final cost of the loss, damage or repair (incl. downtime of the vehicle). You are entitled to request, on Your cost, a third party assessment of the damage through the AAMC Australian Accident Management Commercial. Travel Wheels must however charge You for any resulting additional down-time of the Vehicle or cost, in case the assessment via a third party causes a delay of the repair or additional days off road.

9. VEHICLE BREAKDOWN/FAILURE
Although Travel Wheels does its upmost to ensure You experience a worry-free holiday we recognise that occasional breakdowns and small problems may occur. Please contact Travel Wheels if You experience any problems, to organise, approve and fund repairs for you and inform you about your right for a refund.
9.1 Where You experience any mechanical breakdown or failure of the Vehicle including its parts, components, keys, remote opening devices and all accessories and contents supplied by Travel Wheels, the following conditions apply:
(a) minor repairs to mechanical items or oil consumption up to $50 will be reimbursed against receipts on completion of the rental
(b) malfunction of Radio/Cassette players, Microwave, Stove or Grill, Air-conditioning units, Refrigerator or Water Pump are not considered a mechanical breakdown as the Vehicle is still able to continue driving during Your holiday. Malfunction of any of these items does not entitle You to a refund. Travel Wheels will not be held liable for costs arising from alternative accommodation or food items during the duration of these malfunctions. Travel Wheels reserves the right to offer You alternative solutions (eg portable gas cooker, esky etc.) when the problem is reported via Hotline or Email
(c) should any larger problems be encountered, You must contact Travel Wheels within 24 hours for further assistance. Travel Wheels will then organise, approve and fund repairs, if You, any Authorised Driver or any other passenger are not directly responsible for the problem subject to clause 3 (Road Restrictions), clause 4 (Use of the Vehicle).and clause 5 (Safety, security and Maintenance)
(d) in all cases the responsibility of Travel Wheels is limited to a Refund of the downtime that the Vehicle is in a repair shop. This will not include accommodation costs or any other external costs such as alternative transport to Your next destination.
(e) Travel Wheels will do it's upmost to rectify any problem as soon as possible. Travel Wheels will not be held liable to any additional costs You may incur due to being in a remote location or experiencing a longer waiting period due to a breakdown on a public or national holiday.
9.2 Any refund for on-road Breakdowns or Failures will be calculated, approved and processed after Return of the Vehicle based on Travel Wheels’ standardised Refund Policy. Travel Wheels is limited to only refunding the downtime that the Vehicle is actually in a repair shop. This will not include accommodation costs or any other external costs such as finding alternative transport to Your next destination. The Down time due to mechanical issues will be calculated in rental days. Travel Wheels reserves the right to grant any additional compensation.
9.3 Any refund will be credited to Your credit card Account.

10. VEHICLE CATEGORY AND SUBSTITUTIONS
In case your booked vehicle is unavailable due to problems during the prior rental, You have an accident, damage or breakdown, Travel Wheels reserves the right to offer a Substitute Vehicle.
10.1 You acknowledge and agree that
(a) Vehicles cannot be requested by age, make or model, but by vehicle category only
(b) All illustrations, line drawings and text in any brochures or advertising material (including Internet), are a representation only of the Vehicles depicted. Variances in any Vehicle or its equipment offered for rental may occur due to modifications and/or upgrades to vehicle design
(c) Booking requests via telephone, email, agent, online reseller, Internet or via the Travel Wheels website are subject to availability. Travel Wheels will confirm Your provisional booking by sending a confirmation with a reference number within 24 hours (weekdays) or 48 hours (weekends) to finalise Your booking. Upon receipt of the final confirmation, Travel Wheels can reject Your booking anytime by refunding Your booking deposit. Travel Wheels cannot be held liable for any related costs that may result from unavailability of a Vehicle (eg. Costs for flights/accommodation)
(d) where Travel Wheels cannot provide You with a vehicle for a confirmed reservation, Travel Wheels liability is limited to a refund of the holding deposit and unused portion of the rental fee only.
10.2 You and any Authorised Driver acknowledge and agree that at any time:
(a) Travel Wheels reserves the right to upgrade You to a Vehicle of a higher rated vehicle category without prior notification and at no extra cost
(b) if You decide to take a Vehicle of a lower vehicle category than booked, You will not be entitled to a refund
(c) should the Vehicle booked be unavailable through any unforeseen circumstances such as natural disasters (floods, cyclones, hailstorms, earthquakes) or accidents, Travel Wheels reserves the right to substitute an alternative vehicle without prior notice
(d) If Travel Wheels can only offer a Vehicle of a lower category, You will receive an updated quote and are otherwise entitled to a refund of the unused portion of the rental fee.
10.3 In the event of an accident You and any Authorised Driver acknowledge and agree that:
(a) if the accident results in the Vehicle being damaged sufficiently to require replacement (regardless of who is at fault) You are responsible to make Your way to the closest Travel Wheels depot or Agent to collect a replacement vehicle at Your own cost
(b) You are required to pay the contracted daily rate until Substitution of the Vehicle and are liable for any costs relating to delivery of a change over vehicle
(c) Travel Wheels does not guarantee the availability of an exchange Vehicle, especially on weekends and public holidays. If Travel Wheels cannot provide a Substitute Vehicle within five (5) days You are entitled to a refund of all charges for the remaining rental days.
10.4 If a vehicle turns out to be unserviceable as a result of incidents listed under 8.3 (a) (I) to (VII) and Night Driving, Travel Wheels reserves the right to deny a substitute vehicle and terminate the contract with You. In this case Travel Wheels cannot be held liable for a refund of the remaining rental charges.

11. TOLL ROADS, PARKING & TRAFFIC OFFENCES 
Australia has a number of cashless toll roads. It is Your responsibility to register an account with the Road Authority via email or phone within 24h (max.48h) to pay the toll.
11.1 You and any Authorised Driver acknowledge that:
(a) Travel Wheels is not authorised to set up toll accounts without Your permission due to data protection legislation. Therefore it is your responsibility to register your account for using toll Roads in Sydney, Brisbane and Melbourne
(b) All infringement notices incurred by Travel Wheels in respect of parking, speeding or any other traffic violations (such as non payment of toll roads) during the period of the rental must be processed and imply a $75 administration fee (driver nomination) per infringement. You or any Authorised Driver or passenger authorise Travel Wheels to debit this fee to the provided credit card(s) at the time of process of the fine. Additionally You will receive the original fine issued by the road/traffic authority.
(c) After You have been nominated as Driver, Travel Wheels will not follow up or process any claims for issuing errors by the Road/Traffic Authority. Travel Wheels however reserves the right to refund the administration fee of $75 upon receipt of a written confirmation by the Road/Traffic authority that You set up a suitable account.

12. TRAVEL WHEELS' LIABILITY    
Travel Wheels’ liabilty is subject to these Rental Terms and  Conditions. If any incident occurs, where Travel Wheels fails to meet  its obligations under this agreement, Travel Wheels liability is  strictly limited to a full refund of the unused portion of the rental fee.
12.1 You and any Authorised Driver and Passenger acknowledge that:
(a) Travel Wheels will not be liable to You for any loss, damage or inconvenience caused by delayed delivery of the Rental Vehicle by a previous customer or by them dropping off in a different location to the one stated in the Rental Agreement document. Travel Wheels cannot guarantee, but will do its upmost to provide a Substitute Vehicle
(b) Travel Wheels will not be liable for any loss or inconvenience from a change in the pickup/drop-off location caused by natural disasters such as but not limited to floods, cyclones, hailstorms, earthquakes, nor for any personal injury or damage to the Hirer's property
(c) Travel Wheels cannot be hold responsible for any insect infestation such as but not limited to mosquitoes, ants, flies, fleas or bedbugs. No refunds will be provided for any infestations mentioned above that could have occurred during the rental period. If You suspect any abnormity please report to Travel Wheels immediately  
(d) If any incident occurs, where Travel Wheels fails to meet its obligations under this agreement, then Travel Wheels liability is strictly limited to a full refund of the unused portion of the rental fee  
(e) Travel Wheels cannot be held liable for any misre-presentation or errors/omissions by an agent regarding vehicle availability, features, insurance options or the explanation of rental terms and conditions by a third party via email, phone, Internet or in a retail store.

13. FINANCIAL OBLIGATIONS, USE OF CREDIT CARD
The following section informs You about financial obligations and the use of Your credit card. It is your responsibility to ensure sufficient funds on Your credit card account at all times.
13.1 You and/or any Authorised Driver must pay to Travel Wheels:
(a) all Rental Charges
(b) any amount you are liable to Travel Wheels under the Rental Agreement
(c) any Rental charge invoiced to you after Return of the Vehicle (eg. Charges for missing items, Administration fees). Travel Wheels will provide details to you if contact details are present (preferable via email).
13.2 You and any Authorised Driver and Passenger acknowledge that
(a) each person travelling in the Vehicle is liable, jointly and severally for all obligations, charges, traffic infringements, damages and any reasonable administration/legal costs to recover any damages to a Travel Wheels vehicle or third party
(b) Travel Wheels accepts the following credit cards: MasterCard, Visa Card. Travel Wheels does not accept Diners or American Express
(c) Eftpos payments and all transactions are conducted in Australian Dollars
(d) A credit card fee of 3% per transaction applies. There are no additional charges for cash payments.
13.3 You, any Authorised Driver and passenger authorise Travel Wheels to charge all amounts payable to Travel Wheels under the Rental Agreement to Your credit card Account or any other credit card provided by You, any Authorised Driver or passenger travelling in the Vehicle.
13.4 You, any Authorised Driver and passenger authorise Travel Wheels to process a pre-authorisation swipe equivalent to the Insurance Excess Amount on the provided credit card
13.5 If You are entitled to a refund, Travel Wheels will pay, within a reasonable time, to You any refund that is due by any method Travel Wheels may reasonably choose. Due to exchange rate fluctuations there may be some small variation in the amount initially debited against a credit card and any performed Refunds when the Vehicle is returned. Travel Wheels accepts no liability for these variations in exchange rate fluctuations.
13.6 If You fail to pay any amount due in connection with this Rental Agreement within 13 days from the day you were required to pay, You must pay
(a) interest at 20% per annum (on a daily basis) on the amount that was originally due
(b) Travel Wheels’ Collection Costs including interest on those collection costs in accordance with 13.6 (a).

14. RATE FLUCTUATIONS AND PRICE PROMISE  
Travel Wheels rates and features of Vehicles quoted are subject to  change. The online booking system and central reservations  team will automatically provide You with the best possible deal. 
14.1 Changes in the daily rate may occur as a result of Travel Wheels’  ‚dynamic pricing’ depending on demand for Vehicles.
14.2 Any booking amendments will be based on the original daily rate.
14.3 Price Promise: If You can find the same Vehicle with similar features for a lower price elsewhere, before You book or even up to 48 hours after You book (prior to pick up), then Travel Wheels will match the price. A scanned/printed alternative quote for the same vehicle type, dates, pick up/drop off location & terms must be provided to the supplier. Price matches are valid on the initial quote and are non-negotiable beyond the initial offer. Travel Wheels reserves the right to withdraw a Price Match offer at any time prior booking.

15. DISPUTE ON THE RENTAL AGREEMENT 
Errors on the Rental Agreement document may occur. Please advise Travel Wheels immediately if there is any discrepancy between Your booking details and details listed on Your Rental Ageement document. 
15.1 The charges as set out in the Rental Agreement document are not final. Should a written and/or a calculation error occur, You authorises Travel Wheels to charge Your credit card for any shortage, or in case of overpayment, to receive payment from Travel Wheels.  

16. DISPUTE RESOLUTION  
In the unfortunate event that you are unsatisfied with the perceived  value of a product or service and you wish to file a complaint,  Travel Wheels will process your request and do its upmost to rectify  the problem.
16.1 You agree to resolve any complaint/dispute with Travel Wheels by notifying Travel Wheels in writing with all details and relevant evidence (e.g. pictures) within five (5) business days or by calling the Hotline within 24 hours whilst on the road. 

17. PRIVACY NOTICE X HOW IS YOUR PERSONAL INFORMATION USED AND DISCLOSED
In the course of your Booking and Rental, personal information may be used and disclosed. For any detailed information please contact Travel Wheels via Email or Hotline.
Your personal information may be used and disclosed as follows:
Travel Wheels uses your personal information to:

  • Provide its services and administer those services
  • Improve and research its services, which includes customer satisfaction surveys and information about improvements via Email, telephone or fax Travel Wheels may disclose your information to third parties, such as
  • Travel Wheels’ Agents and Contracted Service Providers
  • Credit card providers
  • Fraud checking and credit reporting agencies
  • Debt collection agencies, if you default in payment of amounts owed to Travel Wheels
  • Government, Council and private organisations responsible for the processing of traffic related infringements
  • Police, Insurance and other persons involved in case of an accident or claim as well as driver licensing authorities

PAYMENT DEFAULT
To obtain a credit report about you and allow the setup of a credit information file and list your default and debt on that file Travel Wheels may provide your information to a credit reporting agency.

18. ADDITIONAL TERMS & CONDITIONS FOR RELOCATIONS & SHORT TERM RENTALS
RELOCATIONS / SHORT TERM RENTALS
Relocations and Short Term Rentals underlie additional Terms and Conditions of Rent. They are cut price specials to help move vehicles to other depots and are not classed as a standard full price rental which meets industry standards for cleanliness/equipment levels.
I.I You, any Authorised Driver acknowledge that
(a) Bookings through an online resellers such as ‘Standbycars’, ‘Transfercar’ or any other relocation company or agent is a booking service on behalf of Travel Wheels
(b) By signing your Rental Agreement document Your Rental is subject to Travel Wheels’ terms and conditions only which overwrite any prior taken agreement
(c) Travel Wheels does not accept any liability for unavailability of vehicles caused by an online reseller of relocations over-selling the vehicle inventory. Travel Wheels further takes no liability for the actuality of Web advertised Relocation Deals
(d) Travel Wheels reserves the right to cancel Your Relocation/ Short Term Rental any time prior Pick up if it is no longer required to fulfil another booking against a full refund of the paid Relocation deposit only, and reserves the right to change the model/age/vehicle type/features and equipment of a relocation vehicle at its discretion
(e) Travel Wheels cannot be held liable for any resulting costs arising from unavailability of a Relocation Vehicle. Travel Wheels will do its upmost but cannot guarantee to provide a Substitute Vehicle. Please do not book any flights or accommodation as all Relocation hires are on ‘standby basis only’ and Travel Wheels has the right to cancel any relocation vehicle hires at any time prior pick up
(f) Relocation Vehicles must be used as means of transportation only. All camping, cooking and bedding equipment must not be used during a Relocation Rental
(g) Relocation or Rental specials hires may be required to carry extra items between depots and You are responsible for the safety of these items during the hire
(h) Transfers to and from Travel Wheels depots are not included.
(i) A $100.00 holding deposit for a booking and $2000 Bond (Excess Amount) at Pick up apply. The Excess amount will be released and the Deposit (reduced for sum of daily rate) refunded on return of the Vehicle at the correct time/depot
(j) If credit card funds are insufficient for the Excess at time of Pick up, Travel Wheels may cancel the Relocation/Short term rental and a Cancellation/Administration fee of $100 applies
(k) Travel Wheels may offer a ‘Fuel Allowance’ which will be refunded against receipts at Drop-off
(l) If You cancel a Relocation/Short Term Rental:
   (I) Your holding deposit will not be refunded
   (II) an additional $100 administration fee applies If You cancel a Relocation less than 48 hours prior Pick-up, to cover costs arising from the complexity to obtain a new driver.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Travel Wheels Campervan Rentals Insurance

INSURANCE EXCESS
An Insurance excess/Security credit card swipe of AUD$2000.00 will be taken at the point of pick-up. This payment will be processed and will be held as bond. Note 1: Bond/Security Deposit Return. If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of The HIRER or not, the excess/security bond will be retained by TRAVEL WHEELS until the full cost of the damage is determined, or the claim has been settled by the Third Party's Insurance Company. The excess/security bond will then be returned to The HIRER in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation.

TRAVEL WHEELS cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not. Note 2: Excess/Security Bond/deposit return (Single Vehicle Accident). Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but The HIRER cannot provide TRAVEL WHEELS with the driver's licence, name or the registration number of the other vehicle.

Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries a fee of $500.00 to be charged against the renter's credit car on return of the vehicle.

SINGLE VEHICLE ACCIDENT
If a vehicle is involved in a 'Single Vehicle accident' (for example you hit a tree and no other vehicle is damaged) then this will incur upon The HIRER additional liability of AUD$500.00.

TYRE DAMAGE
Any damage to the vehicles tyres or windows will be the responsibility of the renter and this will be deducted from the security bond if any damage occurs during the hire period. The average price for a tyre in Australia is AUD$125.00, and for a windscreen is AUD$300.00. Therefore we suggest taking care of the vehicle's tyres, windows, and please adjust your driving accordingly to the conditions on the roads.

VALUABLES
TRAVEL WHEELS assumes no liability for valuables left in or stolen from the vehicle. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave the vehicle in a Caravan Park and take public transport to the city. Please note: Insurance on personal property is The Hirer's responsibility.

DAMAGE COVER
In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own their damage and 3rd Party Property Damage, but The HIRER is responsible for the Insurance Excess.

ACCIDENTS
Accidents can occur at any time and please be vigilant whilst on the roads. This is especially the case for people who normally drive on the right hand side of the road. If you do have an accident, you will need to do the following:

All accidents and any other damages must be reported to Travelwheels within 24 hours of the incident or all insurance cover and damage protection cover is void. Your insurance excess is your security bond and this will be withheld in the event the vehicle is involved in an accident.

If you do have a camera, please take as many photos as possible before moving the vehicles. Travelwheels will need the full name, address, telephone and driving licence numbers of all people involved in the accident. A brief description of the accident and a quick drawing is a useful thing to do to record what happened.

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