australia campervan hire

Awesome Campers Rental Terms for travel between 01-Jan-2011 and 31-Dec-2015

IMPORTANT INFORMATION ABOUT YOUR RENTALS

On arrival you will be required to sign a rental agreement with the operators of Awesome Campers Australia. Here is a summary of their terms and conditions.

DEFINITIONS
The following definitions apply for the Terms and Conditions for Awesome Campers Australia.

• The Supplier means the operator of Awesome Campers Australia.
• The Client is also referred to as the hirer (s) or renter (s).

This rental agreement is made on the date specified in the Schedule on the reverse side hereof ("the Schedule") between Awesome Campervan and Van Hire ("the owner") and the customer ("the hirer") whose name and address appears in the Schedule. The owner and hirer agree as follows:

1.  RATES AND CONDITIONS
Rates and conditions quoted on our website and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Awesome Van and Camper Hire. Please note all prices are quoted and payable in Australian Dollars.  If the need should arise for a refund, it will be applied in Australian Dollars. Awesome accepts no responsibility for exchange rate fluctuations, positive or negative.

2.  RENTAL DURATION AND EXTENSIONS
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
Extensions may be organized through the sales office, subject to availability, and at the current rental rate. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
Failure to obtain an authorization for a rental extension will result in a late fee of AU$100.00 per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension per vehicle for the extended rental period.

3.  VEHICLE PICK-UP AND DROP-OFF
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 3:00pm.
Vehicle pick-up or return outside of branch hours are subject to an after-hours fee of AU$175.
The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank (or as received) and with linen & kitchen utensils clean and tidy.
We suggest before returning  the vehicle you remove all your rubbish, clean out any mud, grass and or sand from the floor of the vehicle. All Camping equipment is to be returned in a clean condition, free of dirt, dust and sand. A full fuel tank(or as received on collection) on the return date, time and location set out in the Rental Agreement otherwise a $150.00 cleaning fee and a $100.00 fuel fee will be charged.  

4.  NO SMOKING IN OR AROUND THE VEHICLE
Unfortunately if Awesome Campers staff or acting Agents detect smoking,  then there will be an additional charge for $150 on top the  'cleaning  fee'. This will be used  to cover  the extra cleaning time needed to removed the odour from the vehicle for the next customer.
 
5.  INFRINGEMENTS
Awesome reserves the right to charge the Hirer for any traffic or parking fines or unpaid toll notices received; associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle. The administration fee per incident or fine/notice received will be AU$75.

6.  TOLL CHARGES
All vehicles are fitted with an electronic E Tag, charges are as per travel on toll roads, will be charged on credit card up to 30 days after the vehicle is returned.

7.  KEYS
The Hirer will be responsible for full cost of replacing keys which are lost, broken or for the retrieval of keys locked in a vehicle. The cost of a locksmith travelling to the vehicle will be at the Hirer's expense. Awesome Campers will not be responsible for any additional expense occurred by the Hirer if they lose the Keys. 

8. CHANGE OF DROP-OFF LOCATION
If the Customer wishes to change the drop-off destination, they must first obtain authorization from the office by calling us.
Subject to the change being approved an additional charge of up to AU$1100 may apply, which will be notified to you at time of approval. The fee may apply in all cases irrespective of the reason for location change.

9. EARLY AND LATE DROP-OFFS
Early pick-ups can be organized in advance, subject to availability. Late returns will be charged for additional days. If no extension has been approved, we have the right to report the vehicle as stolen and press charges.
Administration fees may also apply. If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.

10. LICENCE
Branch staff must view and record details of the Hirer' s Drivers Licence on collection of your Vehicle.  Branch staff must view and record  passport details of International Licence holders.
 
For Hirer's with an International Licence, the Licence needs to have been valid for 6 months and the driver must be at least 21 years of age. A valid overseas or International Drivers Licence is permitted.

11. USE OF THE VEHICLE
The Hirer agrees that, during the Rental Period, the Hirer will not allow the Vehicle to be:
a) driven in other than a prudent and cautious manner. A single vehicle write off or rollover is considered a breach of this condition and the customer will be responsible for the cost of damage; For any damage due to vehicle use in contravention of clause 11 “Use of Vehicle”; Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle or disregarding signposted height restrictions entering or exiting Car Parks or Drive Thrus);
b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
c) left with the ignition key in the Vehicle while it s unoccupied;
d) damaged by:
(i) submersion in water;
(ii) contact with salt water;
(iii) creek or river crossing;
(iv) driving through low plain flooded areas;
(v) beach driving
e) used for any illegal purpose or in any race, rally or contest;
f) used to tow any vehicle or trailer;
g) used to carry passengers or property for hire or reward;
h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.
j) NOT to be DRIVEN ON COUNTRY ROADS AT SUNSET OR AFTER DARK AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED.

 12.  ROAD RESTRICTIONS
Campervans for hire from Awesome Campers are all two wheel drive vehicles. Therefore they are not allowed to travel on unsealed roads such as dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover and the Hirer will be liable for all damage caused by travelling on these roads. The only exception to this is reasonable use of access roads less than 3 kilometres to a recognised commercial campgrounds, beach or official car park in a National Park. However if the Hirer does damage the vehicle on an access road, then they are fully liable for all damages and towing costs to recover the vehicle back to the nearest Awesome Campers Depot. If the Hirer takes the vehicle on a ferry to any Australian Island, then the Hirers are fully responsible for all towing costs back to the nearest Awesome Campers Depot if they have a problem with the campervan regardless who is at fault. 

We value your well-being, and for safety purposes Awesome reserves the right, at its sole discretion, to restrict vehicle movements in  certain areas due to adverse road or weather conditions, and the instance to nominated destinations in relation to the length of hire
period. Awesome will advise you on pick up of any travel restrictions known at that time.

The Hirer shall not make any alternations or additions to the Vehicle without the prior written consent of Awesome.
 
13.  ANIMALS & PETS
Awesome Campers does not allow the carriage of pets or any animals in the their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond and the cleaning bond will be retained and used for cleaning and fumigating the vehicle.

14.  NIGHT DRIVING
IF YOU CHOSE TO DRIVE OUTSIDE ANY CITY LIMITS BETWEEN 6PM (1800 HOURS) AND 6.30AM (0630 HOURS) AND HIT AN ANIMAL, I.E A KANAGROO, then unfortuantley  there is an ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE. The Hirer will be responsible  for the  recovery/towing costs to the nearest major town of the incident and is liable for the first $2000 worth of towing cost to  recover the vehicle to an Awesome Campers Depot.
Note: Hirer must supply a Police Accident Report with the time and location of the accident and report it immediately to Awesome Campers.
 
 15.  PROHIBITED AREAS 
Certain parts of Australia are designated as prohibited areas. Due to the remoteness and conditions of roads, these areas are unsafe to travel through and are prohibited at all times. Prohibited areas include: 
- Central West Australia bounded by the Great Northern, Eyre and Stuart Highways. Central Eastern Australia bounded by the Stuart,  Barrier, Mitchell, Landsborough & Barkley Highways. Cape York north of Cooktown, the Carpentaria Coast and Arnhem Land bounded by the Barkley & Stuart Highways. 
- The Kimberley Ranges bounded the Great Northern Highway. 
- Cape Leveque, the Bungle Bungles and the Lost City in Litchfield National Park. 
- Any beach, sand or island.
- Awesome Campers and Vans travelling into the Karijni National Park will incur a fixed fee of $150.00

16. MAINTENANCE AND REPAIRS
a.  The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and  will contact Awesome immediately should vehicle warning lights indicate any potential malfunction.
b.  Awesome will reimburse the Hirer for expenditure up to AU$100 reasonably incurred in rectifying any mechanical  failure to the drive  train and engine of the Vehicle. For repairs costing over AU$100,  Awesome will need to be informed and confirm the repair in advance.  Repairs will be approved and reimbursement, where applicable, will be granted provided the Hirer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
c.  Subject to the terms of the Excess Reduction, the Customer will pay for the cost of repairing or replacing the tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Awesome for inspection and is subject to a warranty claim on the manufacturer.
d.  The Customer will be liable for any cost associated with the incorrect use of fuel (being diesel or petrol), this includes Bio-Diesel  which should NOT be used, or water or other contamination of fuel.
e.  Problems in remote area and during Australian nationa holidays such as Christmas, Easter, etc. Due to the sheer size of Australia,  sometimes it may take longer that normal to relocate a replacement vehicle, spare part,  fix a problem on the roadside or be towed to the nearest garage, If this happens, then Awesome Campers will do its upmost to rectify the problem as soon as possible, but will not be held liable to any additional costs the hirer may incur due to being in a remote location or a Public Holiday.
f.  Malfuntion of  Radio/Cassette players, DVD, GPS, Stoves, Air-conditioning Units, Refrigerator, Water Pumps are not considered a mechanical breakdown as the vehicle is still able to continue driving during your holiday. No alternative accommodation or food items will be paid for during the duration of  these malfunctions. If one of these items does go wrong, then they can only be inspected at one of our authorized regional depots across Australia.
g.  Any refund for on-road problems will be processed when the vehicle is dropped off at its final destination. Down time will be calculated in rentals days, and the refund will be credited against the Hirer‟s credit card.
h.  The Customer will pay Awesome the daily rental rate for the period the Vehicle is off fleet for accident repairs.

17.  ROAD SIDE ASSISTANCE
Any problems associated with the Vehicle, including equipment failure, must be reported to Awesome Campervan within 24 hours in order to give Awesome Campervan the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Awesome reserves the right to not accept liability for any claims submitted after this period. Please contact Awesome Campervan.

18.  VEHICLE DAMAGE EXCESS REDUCTION OPTION
The Customer understands that: 
a) The Vehicle is insured for third party vehicle and property damage only(we do not cover single vehicle accidents)
b) The Customer will have to pay an excess in respect of any damage incurred whilst in the Customer‟s possession; 
c) The excess may be reduced by taking out Excess Reduction coverage (see below)

Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage (as per Clause 10, 11 & 12) if the Customer breaches any of the conditions on the terms and conditions.

If no Excess Reduction Option is taken, the Customer is responsible for the first AU$3000.00 of the cost of damage 

You are required to take one of the following Excess Reduction Options:

The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the Rental. The excess will be refunded only if Awesome is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.

Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for repair.
If you choose Standard Liability or Liability C and Fast Track package Options, please note the following:
The excess/Bond will need to be paid by cash or put onto your credit card for the duration of the rental (this is either a pre-authorisation which means the bond amount is frozen(or reserved) on your credit card, but not deducted. If the bond is paid by cash, our depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return will be transfered into a bank account nominated by the hirer. Any bank fees associated with this are to borne by the hirer).

19.  TYRE & GLASS DAMAGE
Any Damage to the vehicles tyres or glass will be the responsibility of the Hirer and this will be deducted from the security bond. The average cost to repair a windscreen chip is AU$110.00, and the average cost to fit a new windscreen is AU$390.00. The average cost
for tyre replacement is AU$250.00. Therefore we suggest taking out Liability C insurance which is included in the cover. 

20.  ROOF & UNDERBODY DAMAGE
REGARDLESS OF WHICH INSURANCE RISK REDUCTION OPTION THE HIRER HAS SELECTED, ALL POLICIES EXCLUDE ROOF, TENT, SIDE WINDOWS, BACK WINDSCREEN, SUNROOFS  & UNDERBODY DAMAGE.  Please be aware of the height and the width of your vehicle. Campervans for hire from Awesome Campers are all two wheel drive vehicles. Therefore the Hirer is not allowed to travel on unsealed roads such as, dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover. 
You may be liable for extra costs while your vehicle is off the road for accident repairs

21.  LIABILITY C COVER 
Awesome Liability C Coverage covers you for Third Party Damage, tyres, front windscreen breakages. (does not include roof top tent,  side and back windows, sunroofs, roof & underbody).

WE ALSO STRONGLY RECOMMEND THAT YOU DO NOT DRIVE ON COUNTRY ROADS BETWEEN 6.30AM AND 6PM AS THE RISK OF  COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED.

22.  SINGLE VEHICLE ACCIDENT
Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved (for example you hit a  tree and not another vehicle is involved). This also includes the Hirer having an accident with another vehicle, but the Hirer cannot provide Awesome Campers with the other driver's details and a Police Report stating the time and location of the accident. Examples of single vehicle accidents include running into trees, guideposts or animals,(whether intentionally or not) whilst travelling forward or reversing. If a vehicle is involved in a Single Vehicle accident then this will incur a Charge of up to $6000.

23.  PROCEDURES IN CASE OF ACCIDENT
If the Hirer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:

AT THE ACCIDENT SCENE THE CUSTOMER MUST: 
1. Obtain the names and addresses of third parties and any witnesses. 
2. Report the accident to police, regardless of estimated damage costs. 
3. Not accept blame or insist the other party is at fault. 
4. If possible, photograph damage to all vehicle(s) and registration number(s). 
5. Phone the nearest Awesome Branch with the accident's details within 24 hours.

AT THE BRANCH: 
1. The Customer must produce their Driver's Licence and hand over the police report (if applicable) and any supporting photographs. 
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental Period. 
3. The Awesome Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.

EXCHANGE VEHICLE: 
1.  The  availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below). 
2. If an exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Awesome branch or pick up location at their own expense. 
3.  The Customer will pay for any costs relating to delivery of an exchange vehicle as a result of any single vehicle accident. This charge  applies irrespective of any excess reduction taken. 
4. A new Security Bond will be required for the exchange vehicle.

IMPORTANT NOTE: 
Under NO circumstances should the Hirer attempt to start or drive a vehicle that has been involved in an accident or wildlife accident, damaged by roll-over, water submersion or by any other means without permission from Awesome. 
If the vehicle is un-drivable after an accident and the Hirer would like to have a replacement vehicle, this will be subject to availability, distance and time. The Hirer must at his/her own expense, make his/her own way to the nearest Awesome Branch. If a replacement vehicle is available and accepted by the Hirer for the remainder of the Rental Period a new Excess Reduction policy will be required.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Awesome Campers Insurance

Adelaide depot

Address: Acacia Airport parking , 91 Sir Donald Bradman Drive , Hilton , SA , AU

OFFICE HOURS
Monday - Friday: 8:30am - 3pm
Saturday  8:30am - 12pm
22 December 2012: 9am - 12pm
Sunday: Closed
Closed: 23 - 27 December 2012, 1 January 2013

PLEASE NOTE: the Office Hours differ to the Pick Up and Drop Off Times, detailed below.

PICK UP INSTRUCTIONS
Pick Up Times: 8:30am-3pm, Monday to Friday, 9am-12pm Saturday, Sunday Closed
After Hours Pick Up Times: Saturday 12pm-3pm or 3pm til late; After Hours fee AU$175.00
DROP OFF  INSTRUCTIONS
Drop Off Times: 8:30am-3pm, Monday to Friday, 9am-12pm Saturday, Sunday Closed.
After Hours Drop Off Times: Saturday 12pm-3pm or 3pm til late; After Hours fee AU$175.00

Premium Location Drop Off - on request ONLY. Please request AFTER booking confirmation
As this is a service is ON REQUEST only, a fee will be charged for this service, at the discretion of the supplier and dependent on the location. The supplier may be able to accommodate a drop off at an area outside of the typical drop off locations such as the airport or other premium location. Please do not base specific travel plans on the Premium Location Drop Off  service, unless you have a confirmed arrangement with the supplier, made after your booking has been confirmed.
PLEASE NOTE: if dropping the vehicle at the airport car park or other such facility, the customer will be liable for all parking fees and the like.

AFTER HOURS SERVICE FEE
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours Service Fee: AU$175 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.

Brisbane depot

OFFICE HOURS
Monday - Friday: 9am-3pm
Saturday: 9am - 12pm
24 & 31 December 2012: 8am - 1pm
Sunday: closed
Closed: 25 - 27 December 2012, 1 - 2 January 2013

PLEASE NOTE: the Office Hours differ to the Pick Up and Drop Off Times, detailed below.

PICK UP INSTRUCTIONS
Pick Up Times: 9am-3pm, Monday to Friday, Saturday 9am - 12pm. Sunday closed
After Hours Pick Up Times: 6pm-midnight (12am); After Hours fee from AU$175.00
Please make your own way to the suppliers depot at the above address. Upon arrival you will be briefed on the vehicle, it's features and other essential details, before you embark upon your journey.

DROP OFF  INSTRUCTIONS
Drop Off Times: 9am-3pm, Monday to Friday, Saturday 9am - 12pm. Sunday closed
After Hours Drop Off Times: 6pm-midnight (12am); After Hours fee from AU$175.00
Please return the vehicle to our depot at the designated time (as per your booking). When you drop the vehicle off, there will be a vehicle handover which should not take too long. Please be aware that late returns of a vehicle, if not prearranged and approved by the supplier, will incur a Late Penalty Fee.

Premium Location Drop Off - on request ONLY. Please request AFTER booking confirmation
As this is a service is ON REQUEST only, a fee will be charged for this service, at the discretion of the supplier and dependent on the location. The supplier may be able to accommodate a drop off at an area outside of the typical drop off locations such as the airport or other premium location. Please do not base specific travel plans on the Premium Location Drop Off  service, unless you have a confirmed arrangement with the supplier, made after your booking has been confirmed.
PLEASE NOTE: if dropping the vehicle at the airport car park or other such facility, the customer will be liable for all parking fees and the like.

AFTER HOURS SERVICE FEE
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours Service Fee: AU$175 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.

Cairns depot

OPERATING HOURS
Monday - Friday: 8:30am-3:00pm
Saturday 8:30am - 12pm
22 December 2012: 9am - 12pm
Sunday Closed
Closed: 23 December 2012 - 6 January 2013

PLEASE NOTE: the Operating Hours differ to the Pick Up and Drop Off Times, detailed below.

PICK UP INSTRUCTIONS
Pick Up Times: 8:30am-3:00pm, Monday to Friday, Saturday 8:30am - 12pm. Sunday Closed
After Hours Pick Up Times: 6pm-midnight (12am); After Hours fee AU$175.00
Please make your own way to the suppliers depot at the above address. Upon arrival you will be briefed on the vehicle, it's features and other essential details, before you embark upon your journey.

DROP OFF  INSTRUCTIONS
Drop Off Times: 8:30am-3:00pm, Monday to Friday, Saturday 8:30am - 12pm. Sunday Closed
After Hours Drop Off Times: 6pm-midnight (12am); After Hours fee AU$175.00
Please return the vehicle to our depot at the designated time (as per your booking). When you drop the vehicle off, there will be a vehicle handover which should not take too long. Please be aware that late returns of a vehicle, if not prearranged and approved by the supplier, will incur a Late Penalty Fee.

Premium Location Drop Off - on request ONLY. Please request AFTER booking confirmation
As this is a service is ON REQUEST only, a fee will be charged for this service, at the discretion of the supplier and dependent on the location. The supplier may be able to accommodate a drop off at an area outside of the typical drop off locations such as the airport or other premium location. Please do not base specific travel plans on the Premium Location Drop Off  service, unless you have a confirmed arrangement with the supplier, made after your booking has been confirmed.
PLEASE NOTE: if dropping the vehicle at the airport car park or other such facility, the customer will be liable for all parking fees and the like.

AFTER HOURS SERVICE FEE
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours Service Fee: AU$175 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.

Melbourne depot

Address: 45 Bond Street , Ringwood , Melbourne , VIC , AU

OPERATING HOURS
Monday - Friday: 9am-3pm
Saturday 9am - 12pm
24 & 31 December 2012: 8am - 1pm
Sunday closed
Closed: 6 November 2012, 25 - 27 December 2012, 1 - 2 January 2013

This depot is about 25 minutes from the CBD and about 35 minutes from the Airport, this is where customers will need to go to collect the campers, if customers are coming from the airport, they can catch the Skybus to Southern Cross Station and then get on the Lilydale line to Ringwood, if they call 48 hours prior to collection someone can meet them at Ringwood train station and pick them up at no extra cost.

PLEASE NOTE: the Operating Hours differ to the Pick Up and Drop Off Times, detailed below.

PICK UP INSTRUCTIONS
Pick Up Times: 9am - 3:00pm, Monday to Friday, Saturday 9am - 12pm. Sunday closed
After Hours Pick Up Times: 6pm-midnight (12am); After Hours fee AU$175
Please make your own way to the suppliers depot at the above address. Upon arrival you will be briefed on the vehicle, it's features and other essential details, before you embark upon your journey.

DROP OFF  INSTRUCTIONS
Drop Off Times: 9am - 3:00pm, Monday to Friday, Saturday 9am - 12pm. Sunday closed
After Hours Drop Off Times: 6pm-midnight (12am); After Hours fee AU$175
Please return the vehicle to our depot at the designated time (as per your booking). When you drop the vehicle off, there will be a vehicle handover which should not take too long. Please be aware that late returns of a vehicle, if not prearranged and approved by the supplier, will incur a Late Penalty Fee.

Premium Location Drop Off - on request ONLY. Please request AFTER booking confirmation
As this is a service is ON REQUEST only, a fee will be charged for this service, at the discretion of the supplier and dependent on the location. The supplier may be able to accommodate a drop off at an area outside of the typical drop off locations such as the airport or other premium location. Please do not base specific travel plans on the Premium Location Drop Off  service, unless you have a confirmed arrangement with the supplier, made after your booking has been confirmed.
PLEASE NOTE: if dropping the vehicle at the airport car park or other such facility, the customer will be liable for all parking fees and the like.

AFTER HOURS SERVICE FEE
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours Service Fee: AU$175 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.

Sydney depot

OFFICE HOURS
Monday - Friday: 9am-3pm
Saturday 8am - 12pm
24 & 31 December 2012: 8am - 1pm
Sunday closed
Closed: 25 - 27 December 2012, 1 - 2 January 2013

PLEASE NOTE: the Office Hours differ to the Pick Up and Drop Off Times, detailed below. 

We are about 10 minutes from Sydney Airport, Customers can make there way to Kingsgrove train station and can walk to our depot its about a 8 minute walk.

Pick Up Times: 9am-3pm, Monday to Friday, Saturday 8am - 12pm. Sunday closed
After Hours Pick Up Times: 6pm-midnight (12am); After Hours fee AU$175
Please make your own way to the suppliers depot at the above address. Upon arrival you will be briefed on the vehicle, it's features and other essential details, before you embark upon your journey.

DROP OFF  INSTRUCTIONS
Drop Off Times: 9am-3pm, Monday to Friday,  Saturday 8am - 12pm. Sunday closed
After Hours Drop Off Times: 6pm-midnight (12am); After Hours fee AU$175
Please return the vehicle to our depot at the designated time (as per your booking). When you drop the vehicle off, there will be a vehicle handover which should not take too long. Please be aware that late returns of a vehicle, if not prearranged and approved by the supplier, will incur a Late Penalty Fee.

Premium Location Drop Off - NO PREMIUM DROP OFF.
 

AFTER HOURS SERVICE FEE
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours Service Fee: AU$175 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.