hippie camper au international - australia campervan hire companies

Hippie Camper believes that budget travel doesn’t mean compromising on quality. That’s why our campers are not only the best looking vehicles on the road, but are also jam-packed with all the things travellers need to have an awesome roadtrip holiday Down Under.

Hippie Camper is proudly owned and operated by Apollo Motorhome Holidays - the largest family-owned RV operator in the world – and is available from 5 convenient branches across Australia and 2 branches in New Zealand.

Why choose Hippie for 2016/2017?
•  Convenient branch locations
•  Available to drivers from 18 years of age
•  24 hour roadside assistance, always!
•  Unlimited kilometres
•  One-way rentals available
•  Generous long term discounts
•  Features that make a difference – like an air conditioned drivers cabin, built-in refrigerator and safe
•  Kitchen equipment included
•  Protection Cover that is easy to understand
•  Competitive dynamic rates, and the ability to combine rentals in Australia, New Zealand and the USA for even greater discounts
•  Pick up and drop off anytime – no restrictions
•  Awesome personal service from a dedicated team, including representatives based in the UK and Central Europe.

Hippie Camper AU International Rental Terms

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Hippie Camper. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Hippie Camper.

    The Supplier means the operator of Hippie Camper.
    The Client is also referred to as the hirer (s) or renter (s).

Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates are in Australian dollars. Rates exclude one-way fees, Location Surcharges, all Liability Reduction Options and Extras.
Please specify the correct number of guests on all bookings.

Payment Terms
* A non-refundable deposit will be collected upon confirmation
* Balance payable 28 days before travel. Balance is payable upon confirmation if travelling within 28 days.
* Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the supplier's discretion, upon the return of the vehicle. See Terms and Conditions for full details.
NOTE: Supplier only accepts Visa, MasterCard, American Express, Union Pay and Diners Club. Visa and MasterCard will incur an additional non-refundable 1.69% surcharge on any transaction. American Express, Union Pay and Diners Club will incur an additional non-refundable 2.80% surcharge on any transaction. Visa and Mastercard debit cards incur a 1.10% surcharge.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the renter’s Financial Institution.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 93+ days prior to pick up. No Fee
If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick-up or early return of the vehicle.

Booking Amendments
If you wish to make any changes to your booking (including a voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule.  The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
- Change of rate scheme including special rates If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee
The first change is at no charge. The first charge may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Rental Extension
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Hippie Camper Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Hippie Camper Branch immediately on confirmation of the rental extension.

Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking.  If you extend by 3 days or more, the booking change rule applies as outlined above.

Failure to obtain authorisation will result in the renter being charged double the daily applicable rental rate.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Rates Include:
- Unlimited kilometres
- 10% GST
-  Kitchen Kit
-  Personal Check Out and Check In Service
-  Vehicle Consultation Fee
-  24hr Roadside Assistance
-  Campground Guides

Value Pack
- The maximum amount payable per rental segment for a Value Pack is 50 days rental.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
The Value Pack includes Liability Reduction Option, 3% Administration Fees/Taxes, Pre-purchased Gas Bottle, Extra Driver Fees, Camp Chairs and Table and Camp Ground Guides.
                
Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations
Hippie Camper has branches in Brisbane, Cairns, Melbourne, Perth and Sydney.
Vehicles picked up from Brisbane, Cairns, Melbourne and Sydney are not permitted to drop off in Perth and vehicles picked up in Perth are not permitted to drop off at Brisbane, Cairns, Melbourne and Sydney.

Branch Hours
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday (27 January 2020).

Hours: 1 April - 31 March 8am to 4:00pm 7 days a week

Vehicle Condition
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicle's exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Kilometres
Rates include unlimited kilometres.             

Transfer
Vehicles must be collected and returned to the supplier's branches (not airports). Transfers to and from the Hippie Camper branch are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

Payment at Branches
For security reasons, Hippie Camper will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
                              
Administration Fees / Taxes  (Included in the Value Pack)
Our rates include 10% GST.
A charge of 3% of the total cost will be levied to cover administration fees, state government taxes, vehicle registration recovery, duties and associated costs.

Rental Duration
The minimum rental for all vehicles is five days.
A7-day minimum rental period applies during the period of 15 December 2018 to 5 January 2019. 
Please note: Minimum rentals are subject to change during other peak periods. 

One Way Rentals
One way rentals are available subject to the minimum rental periods in the table below. A one-way rental fee of $300 is charged for all one-way rentals dropping off in Cairns. A one-way rental fee of $165 is charged for each rental segment less than 21 days.

Driver’s Licence and Minimum Age
A current motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present. The minimum age to drive the vehicle is 18 years.
Drivers must be 18 years of age or over with a full drivers licence or hold an Australian Green P licence.

Campground Guides
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation.  This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Hippie Welcome Pack
Each vehicle is supplied with a complimentary Hippie Camper Welcome Pack for the first night that includes some essential items.

Kitchen Kit
Each vehicle is supplied with complimentary kitchen kit. the kitchen kit includes cooking equipment, eating utensils and tea towel.

Pre-purchase Gas Bottle (Included in the Value Pack)
The gas canister/bottle is supplied full.  A service fee of $25 is payable on pick up of the vehicle.

Additional Products
• Camp Chairs (Included in the Value Pack) - $17 each per rental
• Camp Table (Included in the Value Pack) - $24 per rental
• GPS - $10 per day up to a maximum of $100 per hire
• Heater/Fan - $15 per rental
• Personal Kits (Included in the Value Pack) - $20 per person, per rental (includes 1 x towel, pillow, pillowcase, doona, bed sheet)     
• Extra Driver/Renter Fee (Included in the Value Pack) - $3 per day, per driver/renter listed on the contract, capped at 15 days.
• Satellite Phone - $20 per day plus call charges
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
• Extended Roadside Assistance - $4 per day capped at 25-days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.
• Windscreen and Tyre Protection Plus Extended Roadside Assistance - $7 per day capped at 25-days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $175, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Additional packages may be offered on pick up.

Baby / Booster Seats
Cannot be fitted in the Hippie Range of Vehicles.

Hippie Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children

Age Restrictions

Multiple Rentals
Consecutive Hippie Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in Australia, New Zealand and the United States of America on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.  If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
The Hippie Camper can only be driven on sealed/bitumen roads or well-maintained access roads less than 12 kilometres long to recognised campgrounds.
The Hippie Camper is allowed to travel North of the Daintree River as long as permission is obtained from Hippie Camper prior to travel.
The Hippie Camper is not allowed to travel in Tasmania,  Moreton Island, Fraser Island or Northern Territory. Hippie Camper reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Reservations. Subject to the change being approved, an additional minimum charge of AU$500 will apply.

Repairs
Although we run late model vehicles, it may happen that small repairs are required.  Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter.  For amounts over $100, Hippie Camper will need to be informed in advance.  All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Hippie Camper, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Hippie Camper has been
contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Hippie Camper acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Hippie Camper will not be held liable for financial compensation: 
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements and Administration Fees 
Hippie Camper will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way Fees received, Hippie Camper reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 per toll way fee received to cover associated administrative costs.

Hippie Camper offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package will be automatically charged to the guest’s credit card. (A 0.75c registration matching fee applies within the $50 credit).

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter, the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
The supplier reserves the right to refuse any rental at its discretion.

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Hippie at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Hippie website

Smoking 
Smoking is not allowed in the supplier's vehicles.

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Hippie Camper strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability, an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

The below Reduction Options do not include windscreen and tyre damage (renter is responsible for windscreen and tyre damage at all times).

*The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.

Bond
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Debit card is used a 1.10% fee will apply, when a Visa or MasterCard Credit card is used a 1.69% fee will apply or when an Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to ‘Take the High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $100. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Hippie branch location booked.

Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s financial institution. If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.

If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged. If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within Australia.

Full Responsibility
At all times the renter is responsible for:
•  Damage caused where the terms of Rental Contract have been breached.
•  Damage caused by negligence.
•  Damage caused to the Vehicle in any way by part or total water submersion or salt water.
•  Damage caused due to a single vehicle roll over.
•  Damage caused to tyres and Windscreen.
•  Damage caused due to use of incorrect or contaminated fuel.
•  Damage caused to the Vehicle by the renter’s wilful conduct.
•  Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
•  Damage or loss caused to any personal belongings.
•  Damage to the awning, overhead or underbody of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.

Hippie Camper AU International Rental Terms for travel between 01-Apr-2020 and 31-Mar-2021

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Hippie Camper. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Hippie Camper.

    The Supplier means the operator of Hippie Camper.
    The Client is also referred to as the hirer (s) or renter (s).

Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates are in Australian dollars. Rates exclude one-way fees, Location Surcharges, all Liability Reduction Options and Extras.
Please specify the correct number of guests on all bookings.

Payment Terms
* A non-refundable deposit will be collected upon confirmation
* Balance payable 28 days before travel. Balance is payable upon confirmation if travelling within 28 days.
* Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the supplier's discretion, upon the return of the vehicle. See Terms and Conditions for full details. 
NOTE: Supplier only accepts Visa, MasterCard, American Express, Union Pay and Diners Club. Visa and MasterCard will incur an additional non-refundable 1.69% surcharge on any transaction. American Express, Union Pay and Diners Club will incur an additional non-refundable 2.80% surcharge on any transaction. Visa and MasterCard debit cards incur a 1.10% surcharge. 

Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 93+ days prior to pick up. No Fee
If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick-up or early return of the vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 21 working days depending on the guest’s financial institution.

Booking Alterations
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. The following are considered as a booking alteration: 

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates 

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. 

If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged. 
If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply. 

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee at a minimum of $750.00. Subject to availability.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a Hippie Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability. 

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. 

In the event of no alternative RV being available for the guest, Hippie's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period. 

Booking Amendment Fee
The first change is at no charge. The first charge may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Rates Include:
-  Unlimited kilometres
-  Kitchen Kit
-  24hr Roadside Assistance
-  General Equipment
-  Personal Kit

** Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V. 
** General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a Personal Locator Beacon.
** Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels). 
** Drop and Go: simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning (this does not include emptying the toilet cassette and the grey water tank).

Value Pack
- The maximum amount payable per rental segment for a Value Pack is 50 days rental.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
Inclusions: ‘The High Road’, Pre-purchased Gas Bottle, Extra Driver/Renter Fees, Camp Chairs and Table, and Baby/Booster Seats (with prior request). 
                
Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost. 

Branch Locations
Hippie Camper has branches in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney.
Vehicles picked up from Adelaide, Brisbane, Cairns, Melbourne and Sydney are not permitted to drop off in Perth and vehicles picked up in Perth are not permitted to drop off at Adelaide, Brisbane, Cairns, Melbourne and Sydney.

Branch Hours
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.

Hours: 1 April - 31 March 8am to 4:00pm 7 days a week

RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.  

To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.  

Booking Duration
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change.

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 per kilometre payable on return. 

Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card. 

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

Driver’s Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. 

Drivers must be 18 years of age or over with a full drivers licence or hold an Australian Green P licence.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

Pre-purchase Gas Bottle (Included in the Value Pack)
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be prepurchased Hand can be returned empty to Hippie at the completion of the road trip. Fee applies for each booking of a multiple rental. Pre-Purchased Gas Bottle – 2WD campervans, 2 Berth motorhomes, 4WD a fee of $25.00 per rental; Pre-Purchased Gas Bottle – 2WD 4 Berth and 6 Berth motorhomes a fee of $35.00 per rental.

Hippie Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children

Age Restrictions

Multiple Rentals
Consecutive Hippie Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in Australia, New Zealand and the United States of America on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.  If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions

• Hippie RV is not allowed to travel in Tasmania
• Hippie Hitop and Hippie Endeavour can be driven to the Northern Territory at an additional cost of $30.00 per day as long as written permission is obtained from Hippie Assist prior to travel. The Hippie Drift is not allowed in the Northern Territory.  

Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified. 

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas from which our vehicles are restricted and/or require written permission from Hippie prior to travel. 
 

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Hippie at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Hippie Assist on 1300 798 212 for any concerns regarding road accessibility. 

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Reservations. Subject to the change being approved, an additional minimum charge of AU$500 will apply. Our 4WD Restricted areas maps are available to download on the Hippie Resource Gallery or the Hippie website.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Hippie Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed.

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Hippie Camper, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Hippie Camper has been
contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Hippie Camper acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Hippie Camper will not be held liable for financial compensation: 
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements, Tolls and Fines  
Hippie Camper will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Hippie Camper reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Hippie Camper offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter, the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
The supplier reserves the right to refuse any rental at its discretion.

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Hippie at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Hippie website

Smoking 
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Hippie Camper strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of the daily rate for the period the vehicle is being repaired. The Liability applies in respect of each claim, not per vehicle.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:

• ‘Low Road’ – our most basic level of liability cover.  
• ‘High Road’ – our highest cover option.

The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment. 

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately. 

If the guest chooses to take ‘The High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $250 / $500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Hippie branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.  If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within Australia. 

Full Responsibility
At all times the renter is responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details). 
• Damage caused by negligence and/or wilful conduct. 
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim. 
• Damage caused to tyres and windscreen.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV.
• Damage to the awning or roof top tent of the RV
• Our RVs are equipped with a tracking device. Hippie reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified. 

 
Rates/Terms/Conditions
Are subject to change without notice.

Hippie Camper AU International Insurance