Based in country Victoria, Serenity Motor Homes is proudly an Australian owned and operated family business. That can make your Self Drive Holiday affordable and comfortable.
Choose from our fleet of modern vehicles. Travel at your own pace where and when you like.
Enjoy the ever changing scenery and serenity with the freedom to holiday anywhere, with all the luxuries of home. Wake by beautiful beaches or a clear blue mountain stream with birds singing.
Serenity Motorhomes prices start from $150 and we can deliver right to your door or meet you at the Airport.
Pick-up the Motorhome the night before hire starts. Load up and start your holiday early. No suitcases to unpack and repack. Get up and Go Now!
All our Motorhomes include luxuries others do not.
Freedom to travel & stay anywhere you please at your own pace & with all luxuries of home.
Serenity Motorhome Holidays Rental Terms SERENITY MOTORHOME HOLIDAY CONDITIONS OF HIRE INCLUDE but are not limited to:
PAYMENT
Booking Requirements
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
A second stage payment of AUD$200.00 is taken shortly after booking confirmation as a separate transaction.
We allow pickup the night before at no extra charge to allow you time to pack for an early start the next day, which is day one of rental.
Booking Amendments
Once booked, you have secured the rate level. Any amendments will be treated as a cancellation and a new booking, at the new rate.
Balance of Rental
The total Rental charge, Bond and Insurance must be paid on or before pickup. If rental crosses from one seasonal rate to another, calculation is based on both rates applicable. Preferred payment is by credit card and we accept Visa or MasterCard. Cheques by prior arrangement.
One Way Rentals
One way rentals incur an extra charge. Adelaide or Sydney AUD$300.00, Brisbane AUD$600.00, Cairns AUD$800.00, Darwin or Perth AUD$1000.00. Changes to drop off point after rental has started must be authorised and are subject to the change being approved.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled up to 33 days prior to pick up - a further AUD$200.00
If cancelled 32 to 17 days prior to pick up - 20% of Gross Rental
If cancelled less than 17 days prior to pick up - 50% of Gross Rental
If cancelled 3 days prior to pick up or no show - 100% of Gross Rental
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking. Liability Bond
A Liability Bond is payable if an accident occurs and can be paid by credit card (sufficient funds must be available) for the amount of the Liability Bond. The transaction will only be pocessed if an accident occurs. Personal or company cheques only by prior arrangement with Serenity Motorhome Holidays. If there is damage to the vehicle or it is returned late, the Bond will be used to cover costs and damages up to the amount of the Liability Bond. If the terms of the Rental Contract are breached and the Bond is insufficient to cover the cost then extra costs will be charged. Cooking & Travel Necessities supplied
All Cutlery, crockery, tea-towels, kettle, toaster, saucepans, frying pan, hand soap, cleaning liquids, salt, pepper, coffee, tea and sugar. Outdoor Table & Chairs for eating outdoors or entertaining.
The Serenity Motorhome Holiday Pack
Boosted windup TV Antenna for the LCD TV & DVD Player 240V/12V connections for Camera, Playstation and Xbox. Road Atlas with campgrounds, caravan parks and tourism information. Sanitizing chemicals for toilet, vehicle instructions and manuals. Bed sheets, doona, 2 pillows and 2 bath towels available at AUD$12.00 per set. Please tell us your requirements.
A First Aid kit is supplied. If used please replace used items or notify us.
A full gas bottle is also supplied for cooking and hot water.
Diesel Fuel
When hiring for 10 days or more you get a full FREE tank of fuel and it doesn’t matter how much fuel is left in the tank upon return. All vehicles cruise effortlessly at 100 kimometres per hour, using approximately 12 litres per 100 kilometres.
INSURANCE
Standard Insurance
Rental Rate chart prices include Standard Insurance with a Liability Bond of AUD$3,000.00. The Bond is accepted by authorised credit card, but not charged or processed unless an incident occurs.
For potential windscreen and tyre damage costs, an Insurance Liability Bond can protect you by using one of the following:
Reduction Liability Insurance - Option 1
AUD$18.00 per day - Liability Bond of AUD$1,500.00 applies. RACV Total Care, windscreen and tyre cover included.
Premium Liability Insurance Option 2
AUD$24.00 per day - Liability Bond of AUD$300.00 applies. RACV Total Care, windscreen and tyre cover included.
We only charge insurance up to the first 30 days of Rental!
Rental Extension
Additional days will be at the rate available at the time of the extension and are payable on confirmation. Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Change of Vehicle
Should the vehicle booked be unavailable due to unforeseen circumstances we reserve the right to substitute an alternative suitable vehicle at no extra cost. This shall not constitute a breach of contract.
Pick Up and Drop Off Locations — To Your Door
By leaving from your home you don’t need suitcases or luggage packed. We can deliver the Motorhome to your door anywhere within 200 kilometers of the Bendigo depot for a small additional charge.
Vehicle Accident Damage
The vehicle is insured for damage and the property of a third party. The renter is responsible up to the amount of the Liability Bond for any damage and for the period the vehicle is unavailable due to repairs. The Liability Bond applies for each claim, not per rental, regardless of who is at fault. Any damage is to be reported immediately to Serenity Motorhome Holidays. The Liability Bond will be refunded in the event we are successful in recovering the cost of damage from the other party.
At all times the renter is responsible for damage caused by:
1. Negligence, neglect or wilful and deliberate conduct including burns by cigarettes, matches, lighters, cooking, animals or item(s).
2. Water damage in any way, be it part or total water submersion.
3. Failing to secure breakable items and loss of personal belongings.
4. Collision to the vehicle, including underbody, tyres, windows, awning, fittings and chassis or part.
5. Usage of vehicle in contravention of Rental Contract, legislation, regulation controlling traffic and driving laws (for example, but not limited to Drink Driving)
Personal Injury
Depending on circumstances of an accident, the renter may be entitled to claim for personal injury against third party insurance of any party responsible. If the renter is responsible for an accident, the vehicle's third party insurance may cover the liability, except where the renter has committed a breach (for example, but not limited to drink driving).
Travel Restrictions
Vehicles must be driven on sealed, bitumen or well maintained formed roads.
Driver's License and Minimum Age
A valid, non-provisional, state or international driver's license is required. If the driver's license is not in the English language then an international driver's license is required. The driver's license must have been held for at least three years and be valid for the period of rental. The original driver's license must be available at the time of pick-up by the authorised driver. The minimum age to drive a Serenity Motor Home is 25 years. The renter is responsible for any speeding fines, parking fines, traffic infringements or road toll fines plus an additional AUD$50.00 administration fee.
Smoking
Smoking is not permitted in any of our vehicles.
Animals
Pets are not permitted in the vehicles, (excluding guide dogs).
Breakdowns and Repairs
Serenity Motorhome Holidays rent late model vehicles, however small repairs may be required. Authorisation for repairs is required and will be reimbursed (unless damage is caused directly by the renter). All vehicles have 24 hour ‘RACV Total Care’ with ‘24hr Emergency Roadside Assistance’ which includes accommodation and car hire if required. In the unlikely case of mechanical failure, (unless caused by the renter), our liability is limited to RACV Total Care. We may supply another vehicle or refund the remainder of the rental charge if an alternative vehicle cannot be found.
TERMS AND CONDITIONS OF THIS RENTAL AGREEMENT CONTRACT
1. DEFINITIONS
The “Rental Agreement Contract” comprises all documents issued to the Renter at commencement and termination of rental on the Rental Agreement Contract, including overleaf.
“Damage” – means the loss of or damage to the vehicle and any loss, cost or expense incurred by the owner in connection with such loss or damage including without limitation, the costs of repair to the vehicle or its Market value at the time of such loss or damage (whichever is the
lesser) assessment fees, towing, recovery and storage costs, a reasonable administration fee determined by the owner and loss of rental income arising out of the unavailability or non use of the vehicle up to a maximum of 14 days daily rental charges for the vehicle.
“Over Head Damage” – means damage and third party damage arising from contact with any object, structure or obstruction at a point on a vehicle above the line of the top of the vehicles front windscreen.
“The Owner” – means Serenity Motorhome Holidays described as such overleaf.
“The Rental Period” – means the period commencing with the time of rental and ending either when the vehicle is returned to the return location shown overleaf (whether by the renter or not) or when the owner receives proper confirmation of theft or destruction of the veh icle.
“Renter” – means the person male or female, or persons who have signed overleaf or on behalf of whom this agreement has been signed.
“Third Part Damage” – means any loss or damage to third party property including property of the owner other than the vehicle and any costs incurred by the owner in connection with such loss or damage.
“Vehicle” – means the vehicle described overleaf or any substitute vehicle and includes all parts and components of the vehicle including tyres, spares, awnings, fittings, beds, appliances, windows, accessories, tools etc.
“Water Damage” – includes any damage arising out of the vehicle being subject to the inundation of water that it is not designed to withstand.
“Fire Damage” – includes any damage arising out of the vehicle being subject to fire, cigarette burns, lighter burns or match burns etc.
“Animals” – includes any damage arising out of the vehicle being subject to animals and pets, including extra cleaning needed etc.
2. RENT OF VEHICLE
The renter hereby rents the vehicle from the owner on the terms of this Rental Agreement Contract.
3. DRIVER
3.1 The Renter agrees and declares that:
3.1.1 He has never been convicted of an offence relating to driving a motor vehicle under the influence of alcohol or drugs or with a blood alcohol level over the legal limit:
3.1.2 He holds a current drivers licence (full or non probationary) and valid in the place of rental and for the class of vehicle rented:
3.1.3 He has correctly set out his particulars overleaf:
3.1.4 Unless the owner has otherwise agreed in writing overleaf, only the renter will drive the vehicle.
3.2 The renter acknowledges that the owner relies on the truth of the renter’s representations in this agreement. 4. DRIVING THE VEHICLE
The renter agrees that when driving and maintaining the vehicle during the rental period he will:-
4.1 Not allow the vehicle to be used for any illegal purpose, race contest or to tow or push anything or carry more passengers or loads other than that for which it was built.
4.2 Not to be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the state or territory in which the vehicle is driven.
4.3 Not to refuse to fail to take any blood analysis or breath test requested by the police.
4.4 Not to allow the vehicle to be used to carry passengers for payment of any kind.
4.5 Take all reasonable steps to safeguard the vehicle from accident, damage or loss, not abuse or misuse the vehicle or use it when it is damaged or unsafe or use it in conditions for which it is unsuitable, such as unsealed or unmade roads or surfaces.
4.6 Not use the vehicle to transport property unless the renter at his own costs obtains the necessary approvals, permits and licences and complies with all government requirements.
4.7 Not use the vehicle for the conveyance of any load which is incorrectly loaded or secured or is in excess of that for which the vehicle is constructed.
4.8 Not without the owner’s prior consent use the vehicle to carry dangerous goods or other hazardous substances as classified by the Australian code for the transport of dangerous goods by road and rail or relevant state or territory legislation.
4.9 Not without the owners prior written consent allow any person to drive the vehicle other than those persons listed overleaf all of whom must hold a current drivers licence (full or non probationary and valid in the place of rental and for the class of vehicle rented).
4.10 Not drive or use the vehicle in contravention of road, traffic, toll or other applicable legislation applying from time to time in ant state or territory including exceeding the relevant speed limits.
4.11 Not to drive or use the vehicle as an articulated vehicle without the owners written consent.
4.12 Secure and lock all doors and windows of the vehicle and remove the keys from the vehicle when parking or leaving the vehicle unattended.
4.13 Not interfere with, damage or disconnect the odometer or any fittings and appliances including the engine and accessories: Except to check oils and coolant water.
4.14 Not abuse or misuse the vehicle and maintain all engine oils and engine coolant levels to the manufacturer’s specifications.
4.15 Not use the vehicle when it is damaged or unsafe, including the use of the roll out awning in strong winds.
4.16 Not drive the vehicle on bad roads or beaches or through streams, dams or rivers or floodwaters
5. RETURN OF THE VEHICLE
5.1 The renter will return the vehicle to the owner
5.1.1 Subject to clauses 5.2 and 5.3 at the return location, date and time shown overleaf.
5.1.2 In the same condition as it was at the commencement of the rental (clean & tidy) fair wear and tear, unforseen breakdowns or defects accepted.
5.2 If the renter returns the vehicle to a different location to that shown overleaf renter will pay a return location charge to cover the transport, towing and other costs in returning the vehicle to the originating location upon termination of rental unless otherwise agreed in writing.
5.3 When the renter returns the vehicle to a location which is not open for business at the time of the return the vehicle shall be deemed for all purposes of this agreement to be returned at the time when the location next opens for business and the period of rental shall continue
until that same time unless other arrangements have been agreed to in writing with the owner.
5.4 The owner may terminate this agreement and repossess the vehicle with out notice when there has been a breach of this Rental Agreement Contract or the owner suspects the renter has breached this Rental Agreement Contract or if it is likely that damage or injury may occur.
If such a termination occurs the renter will pay the owner all costs and charges he has already incurred under this Rental Agreement Contract up to the time of repossession.
5.5 If the renter fails to return the vehicle at the return location date and time shown overleaf or within 24 hours of written or oral demand to the renter (which demand if it in writing shall be considered delivered 48 hours after mailing of the certified letter addressed to the resi dence
or business address of the renter as shown overleaf). Renter will be deemed to be in unlawful possession of the vehicle with out consent of the owner.
6. ACCIDENTS DAMAGE AND LOSS OF PROPERTY
6.1 Where a renter has breached this agreement the renter is liable without limitation for all:-
6.1.1 Damage;
6.1.2 Third party damage;
6.1.3 Overhead damage, including damage to the roll out awning;
6.1.4 Underbody damage;
6.1.5 Water damage;
6.1.6 Fire damage;
6.1.7 Windscreen damage;
6.1.8 Tyre damage;
Howsoever caused and whether intentional or not.
6.2 Where a renter has not breached this agreement the renter is liable without limitation for all;
6.2.1 Overhead damage, including damage to the roll out awning;
6.2.2 Underbody damage;
6.2.3 Water damage;
6.2.4 Third party damage caused by or arising out of the vehicles use on an unsealed surface unless the renter has obtained the prior written consent of the owner to use the vehicle on the unsealed surface;
6.2.5 Damage and third party damage caused by a collision with animals;
6.2.6 Cost of rectifying any tyre damage not attributable to fair wear and tear or manufacturing defects;
6.2.7 Third party damage, overhead damage, underbody damage and water damage arising out of the vehicle reversing;
6.2.8 Damage or third party damage caused by the vehicle being used as an articulated vehicle;
6.2.9 Windscreen damage;
6.2.10 Damage caused by storm tempest;
6.3 Where the renter has not breached this agreement and save as providing for 6.2 renter’s liability shall be limited to the amount of the Liability Bond Excess referred to overleaf for each incident where damage or third party damage (other than damage of the kind in the circumstances described in clause 6.2 that occurs during the rental period).
6.4 The Renter shall immediately inform the owner of any incident where damage, third party damage, overhead damage, underbody damage, fire damage or water damage howsoever caused. Failure to notify the owner constitutes a breach of the Rental Agreement Contract.
6.5 The Renter acknowledges that the owner reserves the right not to rent another vehicle to renter following any incident where the renter has breached this agreement or where damage of the kind or in the circumstances described in clause 6.1 or 6.2 occurs or where the vehicle
is returned under clause 5.4.
6.6 The Renter acknowledges that the owner is not liable for any loss caused by the theft of any personal property from the vehicle or for damage to any personal property in the vehicle or for loss of any personal property left in the vehicle dur ing or after the end of the rental period.
6.7 Notwithstanding the above, the renter is liable to the extent permitted by law for all damage, third party damage, overhead damage, fire damage, underbody damage and water damage occurring during the rental period howsoever caused where the renter is entitled to claim
under any insurance policy for such damage, third party damage, overhead damage, fire damage, underbody damage or water damage.
6.8 The Renter acknowledges that the owner has not in any way represented itself to a renter as a person carrying on the business of insurance.
6.9 The Renter indemnifies owner from and against any or all claims demands, actions, liabilities, losses, costs, and expenses (including but not limited to legal costs) incurred by the owner as a consequence of the failure for whatever reason of the due punctual performance of the
obligations of renter under this agreement.
7. LIABILITY OF THE OWNER
The owner gives no express warranty in relation to the vehicle. Certain conditions and warranties are implied by statute whether Commonwealth or State, which cannot be excluded, restricted or modified. Where the owner is permitted to limit its liability under those statutes for a
breach of an implied condition or warranty the owner limits liability to replacement, repair or resupply of the vehicle. All other warranties, conditions and other obligations, which may be otherwise implied, are expressly excluded in their entirety. The owner is not liable to the
renter for any indirect, special, incidental or consequential damages relating to this agreement.
8. CLAIMS AND PROCEDEEDINGS
Where use of a vehicle by renter results in any claim, accident, damage or loss the renter;
Will immediately report such incident to the Police station nearest to the scene of the incident and in writing to the owner within 24 hours.
Will not without the owner’s written consent make or give any offer, promise of payment, settlement, waiver, release, indemnify or admission of liability.
Agree that the owner or its insurer may at its own cost bring, defend, enforce or settle any legal proceedings against third parties.
Will immediately complete and return the owner’s accident report form and furnish to the owner within 48 hours, any statements, information or assistance which the owner or its insurer may reasonably require including attending a lawyers offices and court to give evidence.
9. Payment
The renter agrees to pay the owner on demand after due allowance for any prepayments or charges payable under this agreement including but not limited to;
9.1.1 The rental charge for the vehicle during the rental period and any other fees or charges appearing overleaf calculated in accordance with the rates stated in the rate card or brochure current at the commencement of the rental period.
9.1.2 Fuel supplied by the owner, unless otherwise agreed;
9.1.3 All monies payable by the owner or renter arising out of the use of the vehicle by rent or imposed on the owner or on renter by any government or other competent authority together with any related legal or court costs incurred by the owner for all monies for which the renter is liable to the owner under this Rental Agreement Contract in respect of damage, loss or otherwise incurred by the owner for which the renter is liable to the owner under this Rental Agreement Contract in respect of damage, loss or otherwise.
For repayment of amount payable here under the renter appoints the owner as its agent to recover amounts payable under renters insurance including the excess amounts payable under clause 6.1 – 6.9 relating to the vehicle and authorises the owner to charge the renter’s charge card
for all charges payable under this agreement.
The renter remains primarily liable for all payments and charges payable under this Rental Agreement Contract and if the renter has directed the billing for such payments and charges to be transferred to another person, firm or corporation which upon so being billed has failed to make
payment within 30 days, then the renter shall upon demand promptly pay such payments and charges to the owner.
The owner may charge the renter interest at a rate of 10% per annum calculated on a daily basis on all outstanding accounts or charges payable in accordance with this Rental Agreement Contract, such interest to be computed from the unpaid rent of the rental period.
Minimum charge payable by renter is an amount equivalent to one day’s rental subject to clause 5.5, at the daily rate as calculated overleaf.
Any refund due to the renter will be paid by means determined by the owner.
10. General
The renter acknowledges his interest in the vehicle is as a bailee of the owner and agrees not to part with possession or dispose of or incumber or assign any right or interest in the vehicle and not to create any lean on the vehicle for repairs.
Where the renter is more than one person, liability shall be joint and several.
Waiver by the owner of any breach of this agreement shall not constitute a waiver of any subsequent or continuing breach.
In this Rental Agreement Contract unless the contrary intention appears, words importing gender shall include other genders and the singular includes the plural and vice versa.
Headings are inserted for the convenience and do not effect the interpretation of this Rental Agreement Contract.
Strictly no pets allowed.
Vehicle to be driven on good made roads in Australian mainland or Tasmania only, unless permission is given by the owner in writing.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Serenity Motorhome Holidays Rental Terms for travel between 01-Jan-2010 and 31-Dec-2010
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Serenity Motorhome Holidays Insurance
INSURANCE
Standard Insurance
Rental Rate chart prices include Standard Insurance with a Liability Bond of AUD$3,000.00. The Bond is accepted by authorised credit card, but not charged or processed unless an incident occurs.
For potential windscreen and tyre damage costs, an Insurance Liability Bond can protect you by using one of the following:
Reduction Liability Insurance - Option 1
AUD$18.00 per day - Liability Bond of AUD$1,500.00 applies. RACV Total Care, windscreen and tyre cover included.
Premium Liability Insurance Option 2
AUD$24.00 per day - Liability Bond of AUD$300.00 applies. RACV Total Care, windscreen and tyre cover included.
We only charge insurance up to the first 30 days of Rental!
Liability Bond
A Liability Bond is payable if an accident occurs and can be paid by credit card (sufficient funds must be available) for the amount of the Liability Bond. The transaction will only be pocessed if an accident occurs. Personal or company cheques only by prior arrangement with Serenity Motorhome Holidays. If there is damage to the vehicle or it is returned late, the Bond will be used to cover costs and damages up to the amount of the Liability Bond. If the terms of the Rental Contract are breached and the Bond is insufficient to cover the cost then extra costs will be charged.
Vehicle Accident Damage
The vehicle is insured for damage and the property of a third party. The renter is responsible up to the amount of the Liability Bond for any damage and for the period the vehicle is unavailable due to repairs. The Liability Bond applies for each claim, not per rental, regardless of who is at fault. Any damage is to be reported immediately to Serenity Motorhome Holidays. The Liability Bond will be refunded in the event we are successful in recovering the cost of damage from the other party.
At all times the renter is responsible for damage caused by:
1. Negligence, neglect or wilful and deliberate conduct including burns by cigarettes, matches, lighters, cooking, animals or item(s).
2. Water damage in any way, be it part or total water submersion.
3. Failing to secure breakable items and loss of personal belongings.
4. Collision to the vehicle, including underbody, tyres, windows, awning, fittings and chassis or part.
5. Usage of vehicle in contravention of Rental Contract, legislation, regulation controlling traffic and driving laws (for example, but not limited to Drink Driving)
Personal Injury
Depending on circumstances of an accident, the renter may be entitled to claim for personal injury against third party insurance of any party responsible. If the renter is responsible for an accident, the vehicle's third party insurance may cover the liability, except where the renter has committed a breach (for example, but not limited to drink driving).
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