star rv australia domestic - australia campervan hire companies

Why Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in Australia.
Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places Australia has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in Australia; a trusted name backed by 30 years of experience in motorhome travel.

12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in Australia. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in Australia to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.

Service
From start to finish we consider your needs as our highest priority.
This is why we offer our 5-Point Service Star.
    - Complimentary valet service.
    - Complimentary linen cleaning.
    - Personal check out and check in service
    - Expedited vehicle pick up with online registration.
    - Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.

Design
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.

Heritage
Star RV is the newest member of Apollo Motorhome Holidays, the largest privately owned recreational vehicle operator in the world. Star RV is proud of its Apollo heritage and rightly so, for without a great past, there cannot be a sparkling future.

Star RV Australia Domestic Rental Terms

On arrival, you will be required to sign a rental agreement with the operators of Star RV. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions of Star RV:
* The supplier means the operator of Star RV
* The client is also referred to as the hirer(s) or renter(s).

Payment terms
* An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance amount payable will be collected 28 Days before departure.
* A bond amount is payable upon collection of your vehicle. Please note that a bond amount is payable regardless of any excess reduction policies purchased.

Multiple Rentals
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie can be combined to obtain a long-term discount rate. If drop-off of an RV and pick-up of a new RV occurs on the same day then a day will be charged for each RV. Multiple rentals are
considered separate rentals under the one-way fee and minimum rental period conditions.

Driver Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require accredited English translation or an International Driver Permit. Drivers must be over the age of 21, have a full motor vehicle driver licence that has been held for at least two years and the licence must be valid for the entire booking duration.

Rate Inclusions
To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, unlimited kilometres, kitchen kit, personal linen kit with linen exchange service, general equipment, extra driver fee, Star Pack, Drop and Go, valet service and gas bottle exchange service. Inclusions comprise;

• Kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
• General equipment: pegs and clothes line, dustpan & brush, fire extinguisher, bucket, hose and broom.
• Personal Linen kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).
• Linen Exchange Service: guests may exchange their personal kits during their holiday at any Star RV Branch with a 48 hour prior notice.
• Valet Service: guests may visit any Star RV branch whilst on holiday to have their RV cleaned, oil and water checked with a 48 hour prior notice.
• Gas Bottle Exchange Service: every 14 days of hire guests can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.
• Drop and Go: simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
• Star Pack: a bundled extra which provides the highest liability cover option and basic items necessary for a great road trip; includes ‘The High Road’ (Nil liability and only a $250 bond), unlimited windscreen and tyres, undercarriage/overhead damage (covered for accidental damage), Road User Charge recovery fee, pre-purchased gas bottle, initial set of toilet chemicals, camp chairs and table and baby/booster seats (on request).

Road User Charge Recovery Fee
The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee is included in the daily rate.

Discounts
Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Booking Alterations
At Star RV we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.
The following are considered as a booking alteration:

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original
booking.

If there are any last-minute alternations made within 14 days of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 14 days of pick up, a relocation fee may also apply.

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team at +800 3260 5466 (international free call) who will be happy to help. Our team will advise guests if the change is possible and if a relocation fee applies.

Extending a Road Trip
If your guest gets swept up in the adventure of a road trip and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Star RV Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available to the guest, StarRV's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Pre-register Online
Guests have the ability to register online in advance on apollocamper.com/registernow. By completing the required pick up information ahead of the pick-up date guests will experience a smoother and quicker RV collection process.

Getting to and from the Airport
Branches are conveniently located near major airports and we offer complimentary airport transfers to make it even easier for our guests.

Branch Hours and Public Holidays
Our branches are conveniently open 7 days a week;

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays for Christmas Day, New Year’s Day and Good Friday.

RV Introduction and Show Through
On pick-up, our staff provide guests with a thorough RV show through. This can take up to an hour and includes all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the branch by 4pm.

Booking Duration
A road trip allows guests to travel at their own pace. To ensure our guests get the most of their holiday a minimum five-day booking applies, when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods such as Christmas, Easter, Chinese New Year etc. Updates will be included with the weekly Flex notifications.

One-way Bookings
Road-trips don’t always finish where they started, some of the best adventures don’t. If a guest drops-off at a different branch location from which they picked-up, a $150 one-way fee applies.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. For the safety of guests, certain travel restrictions are in place. Star RV, at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Our RVs aren’t equipped for the rougher terrain and cannot be driven on unsealed roads. Well maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.

For the safety of our guests, RVs cannot be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving.

Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition.

Repairs
We understand that while on holiday the RV may require small repairs. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to repair being completed.

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 0800 234 567.

Infringements, Tolls and Fines
Star RV will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way Fees received, Star RV reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 per toll way fee received to cover associated administrative costs.

Star RV offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package will be automatically charged to the guest’s credit card. (A 0.75c registration matching fee applies within the $50 credit).

Animals
Service animals are allowed to travel in our RVs with written permission from Star RV at time of booking.

Smoking
Our RVs are a smoke free zone, smoking is not allowed in any of our RVs.

Payment at Branches
For security reasons, Star RV accepts Credit card and Debit card for charges paid on RV pick-up and drop-off. We do not accept cash at Star RV branches. The Bond is payable at pick-up by Credit card and cannot be paid with a pre-paid Credit card.

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

Fees are subject to change without notice

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private Travel Insurance.

Protection Package
Personal Injury
The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance may vary and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV by telephone on a credit card, not on return of the RV. Star RV reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options
We understand that Star RV guests want a worry free holiday and therefore the best liability option is already included in daily rates with only a $250 Bond required for travel period between 1st April 2019 till 31 March 2020.

Excess and bond will be $7500 from 1st April 2020 onward.

Bond
The Bond is payable to Star RV by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Star RV branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Star RV booking, the Bond can be transferred to the next booking within New Zealand.

Exchange Rate / Currency Variations
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.

Cancellation Terms
We hate for road trips to be cancelled however understand that sometimes it may be necessary. In case of cancellation, the below terms apply:

• If cancelled 94+ days prior to pick up – No fee (booking deposit refundable)
• If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
• If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
• If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
• If cancelled less than 4 days prior to pick up or no show - 100% of Total Rental (minimum $250)
• There is no refund for late pick up or early return of RV.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.

Other Things You Need to Know

Star RV reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage caused due to the incorrect use of snow chains.
• Damage to the slide out, awning or roof top tent of the RV.

Rates/Terms/Conditions are subject to change without notice.

Enjoy the adventure, wherever it takes you.

Star RV Australia Domestic Rental Terms for travel between 01-Apr-2020 and 31-Dec-2050

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Star RV. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions for Star RV.

• The Supplier means the operator of Star RV.
• The Client is also referred to as the hirer (s) or renter (s).

Payment Terms
- The initial deposit paid is non-refundable.
- The balance is payable 28 days before travel. Please ensure sufficient funds are available.
- A bond will be taken upon arrival and will be deducted from your credit card (the amount will depend on the Reduction Cover you have chosen to take out).
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 94+ days prior to pick up. No Further Fee
If cancelled 25 to 93 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick up or early return of vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 21 working days depending on the guest’s financial institution.

-  Rental days are calculated per calendar day. The day of pick-up is calculated as the first day of booking and the day of return
is calculated as the last day of booking.
-  Rates are in Australian dollars and include 10% Goods and Services Tax.
-  Flex Rates reset after 7 days. 
-  For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest
contact details and name on all bookings. To help this process we have our Pre-Registration link available for guests.

Rates Include: 
- Unlimited Kilometers
- 24hr Roadside Assistance
- Kitchen Equipment
- General Equipment
- Personal Kit
- Extra Driver / Renter
- Drop and Go
- Linen Exchange Service
- Velvet Service
- Gas Bottle Exchange Service

Booking Amendments:
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the
higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original
booking.

If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on
availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who
will be happy to help. Our team will advise guests if the change is possible and the applicable fee.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly
Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Star RV Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to vehicle availability

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model.
We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available for the guest, Star RV's liability is limited to a refund of the hire charge or in the
case of mechanical failure (unless caused by the guest), the remainder of the hire period.

Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange
transport to and from the airport via taxi or rideshare at their own cost.

Branch Hours and Public Holidays:
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.

Hours - Adelaide/Brisbane/Cairns/Melbourne/Perth/Sydney:
1 April - 31 March 8am to 4:00pm 7 days a week

Payment at Branches: 
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash atour branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

Credit Cards 
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

Exchange Rate / Currency Variations:
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Rental Duration:
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day
booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as
follows and are subject to change. Updates with minimum rental periods will be advised through Star RV email Announcements.

One Way Rentals:
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a
different branch location from which they picked up, a minimum booking period and $165.00 one-way fee applies. The minimum
booking periods for one-way bookings are detailed below.

Driver’s Licence and Minimum Age:
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs
to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver
Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence.

Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.
 

Child Restraints - Guidelines for the safe travel of children

Age Restrictions

Multiple Rentals:
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America,
Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on StarRV, Star RV, Cheapa Campa, Hippie, Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the oneway fee and minimum rental period conditions.

Travel Restrictions:
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Star RV, at its
discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated
destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Star RV Assist if they have any concerns regarding road accessibility.

Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may
be subject to a penalty fee of $300 charged on each occasion identified.

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
Star RV 2WD RVs can be driven to any island on sealed roads as long as written permission is obtained from Star RV Assist prior to
travel.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas
from which our vehicles are restricted and/or require written permission from Star RV prior to travel.

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Star RV at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Star RV Assist for any concerns regarding road accessibility. Our 4WD Restricted areas maps are available to download on the Star RV Resource Gallery or the Star RV website. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 (Gross) per kilometre payable on return. 

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is included in Star RV rental to offer quick and easy return.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Star RV Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Star RV Assist on 1300 798 212. 

Infringements, Tolls and Fines
Star RV will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Star RV reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Star RV offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).

Animals
Pet dogs are not permitted in StarRV RVs.

Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.

Travel Insurance:
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

PROTECTION PACKAGE

Personal Injury:
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage:
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV by telephone on a credit card, not on return of the RV. Star RV reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:
• ‘Low Road’ – our most basic level of liability (standard liability) cover.
• ‘High Road’ – our highest cover option.  
 
The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately.  

If the guest chooses to take ‘The High Road’ the Bond is payable to Star RV by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Star RV branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Star RV booking, the Bond can be transferred to the next booking within Australia. 

Star Pack
Star Pack, is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment. 

Full Responsibility
At all times the renter is responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details). 
• Damage caused by negligence and/or wilful conduct. 
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim. 
• Damage caused to tyres and windscreen except where ‘Star Pack’ or ‘WAP’ has been purchased and applies. 
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Star Pack’ has been purchased. 
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV except where the ‘Star Pack’ has been purchased and applies. 
• Damage to the awning or roof top tent of the RV
• Our RVs are equipped with a tracking device. Star RV reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified.
   

Rates/Terms/Conditions
Are subject to change without notice.

Star RV Australia Domestic Insurance