australia campervan hire

Driveabout Campers Rental Terms for travel between 01-Jan-2010 and 27-Nov-2019

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Driveabout Campers Australia. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions for Driveabout Campers Australia.

• The Supplier means the operator of Driveabout Campers Australia.
• The Client is also referred to as the hirer (s) or renter (s).

Please Note:
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.

Altering a Booking
There is no charge for alterations to the booking unless the hired equipment is required for a longer period of time in which the customer pays for the extra days subject to availability and where a change falls into a peak period the current rates will apply. where a shortening of the hire term occurs within 24 days prior to the start date, the original booking period stands and there is no refund for the days rental not required.

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Late return
Late return fee - Up to 2 hours late $33.00. After 2 hrs, full days hire.
For every day past the due date that the van is late, the customer will occur the maximum daily rate for that vehicle, plus the normal daily rent in order to cover the potential loss of rental income

Area of Travel
Rentals on the East Coast are to the area between Adelaide in South Australia and Cape Tribulation (north of Cairns) in Queensland that is within 200kms of the coast..
You can apply at the time of booking or before pick up to have the above area amended to meet your specific needs; however travel outside this area is at the sole discretion of Driveabout Campers.
Travel outside the outside east coast area is permitted when approved as per your rental agreement. Additional fees may apply. eg areas include; Western Australia, Northern Territory, Mt Isa, Bourke, Broken Hill and Alice Springs.

Road Restrictions
Vehicles must be kept on sealed roads at all times. (Tar, Asphalt and Concrete). All vehicles may only be driven on recognised roads as shown on maps. Driving on unsealed roads up 500 metres to a camp site or rest area or beach access is permitted.
All insurance and refundable money is waived if the above conditions are breached. Any damage and/or recovery costs are the responsibility of the renter.
East Coast travel of Australia only, unless authorised.

Repairs
All repairs must be authorised by Driveabout Campers prior to any repair work. Repairs will be approved provided the renter was not directly responsible for the damage. Driveabout Campers will reimburse you for expenses incurred for any authorised repairs as long as receipts can be presented. We will not accept any responsibility for hotel or motel charges, meals or out of pocket expenses, in the case of breakdowns or for any lost days, but we will reimburse lost days hire.
Note all our campervans are serviced every 5000km. We will arrange for the campervan to be serviced at our cost, but you will have to be without the use of campervan for the time taken to service. If you travel beyond this distance without Driveabout Campers’ consent and you breakdown we will not be responsible for any loss of days hire or accommodation or meal charges or out of pocket expenses.

24 Hour Customer Care Service
Available in all states.

Road Tolls
All our campervans are fitted with Etags for your convenience, we will charge at the end of hire cost of tolls, plus a $5.50 handling administration fee.

Traffic Infringements
We reserve the right to charge the renter an administration fee $55.00 for any traffic or parking infringements. You must inform Driveabout Campers in the event of an accident at the earliest possible opportunity and no later than 24 hours.

Vehicle Consultation
On pick up of the campervan our staff will provide a complimentary consultation .This includes an explanation of where everything is and how to use them.

Credit Cards
We only accept master and visa cards and there will be a merchant fee of 2% of the total hire.

Exchange Rate/Currency Variations
All credit card transactions are conducted in Australian dollars, due to exchange rate fluctuations there could be some variance in the amount refunded compared with the rate initially charged. We will not accept any liability for this.

Bond Deposit/Vehicle Excess
A bond is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in clean order, with a full fuel tank and to the right location. Failure to return the vehicle clean and with all items listed on the signed form undamaged or without a full tank or to the wrong location will incur a fee which will be advised upon return of the vehicle. Where there is a pick up off site the bond must be pre-paid.
In the event of an accident in which you are not at fault, we will hold your bond until the 3rd party agrees to pay our costs . once theses costs are met we will refund to you your bond less admin fees. Where we are unable to recover costs then it is the renter is responsible to recover the excess money from the third party. Please note some insurance claims can take months or even years to resolve.

Vehicle Excess
The renter is responsible for the excess of the cost of damage to the rented vehicle or third party property, including, towing, recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed. Not at the completion of the rental. The excess will be refunded if we are successful in recovering all the cost of the damages from the third party. Please note that insurance claims can take months to resolve. The excess applies in respect of each claim, not rental. All damage covered is forfeited if the terms and conditions of the rental agreement are breached.

Insurance options
Drivers 21 years and over

Please note
1. An additional excess of $1000.00 applies for roof damage regardless of the option choosen.
2. The minimum rental period for bond option excess waiver 2 is 14 days.
3. External awnings are not covered by insurance. the renter is liable for all costs associated with repair or replacement of the awning. awnings must be wound closed at night and windy conditions.

Please note
Includes 2 tyre replacements and unlimited punctures. 1 windscreen and unlimited chips up to 1 windscreen replacement.accidental internal damage up to $300.00 in total claims (an example if you accidently damaged the fridge door and the cost of repair was $150.00. then there would be no charge to you the renter) note does not cover lost or stolen items . No administration fees for traffic infringes. Overhead and undercarriage damage cover.

All insurance cover will be made void if any of the following are breached:
- Insurance does not cover
  - submersion in water
  - contact with salt water
  - creek or river crossings
  - driving through flooded areas
  - beach driving
- Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance.
- Breach of Rental Agreement terms. The renter will be responsible for the total cost of any damage. This will include any damage caused by wilful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
- Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.
- Incorrect use of fuel - The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.
- Under body damage or overhead damage, regardless of excess package taken if caused by item 1.
- The cost to replace keys which have become lost or retrieval of keys which have been locked in a vehicle.
- Any damage caused by driving under the influence of alcohol or drugs.
- The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed Driveabout Campers does not accept any responsibility.
- Drivers not identified on the rental agreement and/or drivers that do not have a current open licence.

11 The carrying of illegal or dangerous goods.
The renter is responsible for any recovery costs incurred through negligence regardless of the insurance excess. Driveabout Campers cannot be held responsible for any breakdowns.
11. Air conditioning, radio, gps, DVD player not working is not regarded as a breakdown and there will be no reimbursement for these items not working. Please note that gps may not all the time give the correct route.

Rental Period
A rental period is based on a calendar day basis.

Minimum rental:
Minimum hire for std and super campers is 10 days required in Brisbane and Bryon bay.

Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Driveabout Campers reserves the right to substitute an alternative vehicle without prior notification. This shall not constitute a breach of contract and does not entitle the hirer a refund.

Age Restrictions
Drivers must be 21 years or over, with a full drivers licence. If the licence is not in English format then an international driver’s licence is required. Driver aged between 21years and 24 years are charged additional bond charges as per the web site.

Cleaning Fee
A cleaning fee is imposed if the vehicle is not returned in a reasonable condition to the manager’s discretion. If the vehicle is deemed to be in unsatisfactory condition, the renter will incur a minimum fee of $85 to cover the cleaning costs.

Smoking and Pets
No smoking and no pets.

Calculation Errors
Driveabout Campers will not honour calculation errors. Should a calculation error occur Driveabout Campers will charge for the shortfall or will refund the overcharge.

Limit of Liability
In the event of no alternate campervan being available to the renter our liability is limited to a refund of the hire or in the case of a mechanical failure (unless caused by the renter) the remainder of the hire period.

Animals
No animals are allowed in campervans

Rates/Terms/Conditions
Are subject to change without notice.

Disclaimer
Illustrations and text in any of our documentation, brochure or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered may occur due to substitutions or modification and/or upgrades to the vehicle design.
All vehicle specifications, contents and layouts are subject to change without notice and may vary due to modifications and/or upgrades. Driveabout Campers cannot be held liable for any such variance

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Driveabout Campers Insurance

Bond Deposit/Vehicle Excess
A bond is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in clean order, with a full fuel tank and to the right location. Failure to return the vehicle clean and with all items listed on the signed form undamaged or without a full tank or to the wrong location will incur a fee which will be advised upon return of the vehicle. Where there is a pick up off site the bond must be pre-paid.
In the event of an accident in which you are not at fault, we will hold your bond until the 3rd party agrees to pay our costs. once theses costs are met we will refund to you your bond less admin fees. Where we are unable to recover costs then it is the renter is responsible to recover the excess money from the third party. Please note some insurance claims can take months or even years to resolve.

Vehicle Excess
The renter is responsible for the excess of the cost of damage to the rented vehicle or third party property, including, towing, recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed. Not at the completion of the rental. The excess will be refunded if we are successful in recovering all the cost of the damages from the third party. Please note that insurance claims can take months to resolve. The excess applies in respect of each claim, not rental. All damage covered is forfeited if the terms and conditions of the rental agreement are breached.

Insurance options
Drivers 21 years and over

Please note
1. An additional excess of $1000.00 applies for roof damage regardless of the option choosen.
2. The minimum rental period for bond option excess waiver 2 is 14 days.
3. External awnings are not covered by insurance. the renter is liable for all costs associated with repair or replacement of the awning. awnings must be wound closed at night and windy conditions.

Please note
Includes 2 tyre replacements and unlimited punctures. 1 windscreen and unlimited chips upto 1 windscreen replacement.accidental internal damage upto $300.00 in total claims (an example if you accidently damaged the fridge door and the cost of repair was $150.00. then there would be no charge to you the renter) note does not cover lost or stolen items . No administration fees for traffic infringes. Overhead and undercarriage damage cover.

All insurance cover will be made void if any of the following are breached:
- Insurance does not cover
  - submersion in water
  - contact with salt water
  - creek or river crossings
  - driving through flooded areas
  - beach driving
- Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance.
- Breach of Rental Agreement terms. The renter will be responsible for the total cost of any damage. This will include any damage caused by wilful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
- Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.
- Incorrect use of fuel - The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.
- Under body damage or overhead damage, regardless of excess package taken if caused by item 1.
- The cost to replace keys which have become lost or retrieval of keys which have been locked in a vehicle.
- Any damage caused by driving under the influence of alcohol or drugs.
- The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed Driveabout Campers does not accept any responsibility.
- Drivers not identified on the rental agreement and/or drivers that do not have a current open licence.

11 The carrying of illegal or dangerous goods.
The renter is responsible for any recovery costs incurred through negligence regardless of the insurance excess. Driveabout Campers cannot be held responsible for any breakdowns.
11. Air conditioning, radio, gps, DVD player not working is not regarded as a breakdown and there will be no reimbursement for these items not working. Please note that gps may not all the time give the correct route.

Brisbane depot

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Pick up / Drop off at airport
Pick up/drop off at Brisbane airport is free for any hire over five days length. The only costs that the customer will occur if the drop off/pick up has been specified to us at the time of booking, are any parking fees and the tolls in and out of the airport.

Customers must proceed to ground level and exit the terminal, then proceed straight ahead through the corridor leading from the terminal doors passing the pay station and directly into the undercover car park and exit into the outdoor car park where the client will be met by a driveabout campers representative with their camper to finalise the paperwork. Where a camper is required for pickup and return outside of normal buisness of hours or short term hires the camper will be left locked in the international car park for self pickup and checkin. the client will be advised by driveabout for this proceedure. The renter is responsible for parking and tool costs associated with their rental.

Byron Bay depot

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Transfers
Transfers direct to and from Byron Bay are available and are free on longer term hires.

Bp Service Center Ewingsdale Rd Byron Bay
Head Office Gold Coast
4/31 Hillcrest Pde Miami Qld 4221

Secial conditions for airport pickup. All pickups will be approximately 40mins after your flights listed touchdown and late arrivals will incur a fee regardless of fault if the flight is delayed for any reason.
Where possible please advise us if your flight is late before you depart. The fee will be charged at the managers discretion. Driveabout campers will not be held responsible for a delayed pickup on our part where access to an airports major roads and peak hour traffic delays our pickup or any circumstance prohibits our arrival time. All parking costs and toll costs into and out of airports are charged to the renter.

Cairns depot

Address: 410 Sheridan Street , (cnr of sheridan street and airport avenue) , Cairns , QLD , AU

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Pick up / Drop off at airport
Pick up/drop off at Cairns airport is free for any hire over five days length. The only costs that the customer will occur if the drop off/pick up has been specified to us at the time of booking, are any parking fees and the tolls in and out of the airport.

Cairns Airport International And Domestic
Airport Avenue
Exit outside the terminal and proceed to the main car park . Wait at the parking ticket box in the centre of the car park. Our representative will meet you there with your camper.
 

Gold Coast depot

Address: Unit 4, No 31 Hillcrest Parade , Miami , QLD , AU

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Airport Pick up / Drop off
Pick up/drop off at Gold Coast airport is free for any hire over five days length. The only costs that the customer will occur if the drop off/pick up has been specified to us at the time of booking, are any parking fees and the tolls in and out of the airport.

Gold Coast Airport Domestic
Terminal Drive Coolangatta
After collecting bags proceed outside of terminal and cross the road to the centre island for public pick up and look for a Driveabout camper or vehicle with driveabout sign-age.

Gold Coast Airport International
Terminal Drive Coolangatta
After passing though customs wait outside terminal doors and wait in the pickup zone. A driveabout camper or vehicle with Driveabout sign-age will meet you there

Gold Coast Airport Tiger Airways Terminal
Adina Ave Coolangatta
After collecting your baggage wait outside terminal front doors to the right at public pick up area where we a driveabout Camper or vehicle with driveabout sign-age will meet you there.
For all gold coast pickups you will be transported to our office or we will move to the airport fuel service centre at the front of the airport to finalise the paper work .

Melbourne depot

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Transfers
Direct airport pick up and returns at Melbourne airports are available with hire 5 days or more.

Melbourne Tullamarine Airport Domestic And International
Corner of Departure Drive and Melbourne Drive Tullamarine
When exiting the terminal building outside the doors just turn left and walk about 5 min to the bp fuel and macdonalds service centre and you will be met by a driveabout representative with your campervan.

Sydney depot

Office Hours
We are open: Monday – Friday 8am to 5pm
Saturday 8am – 11am.
Closed Sunday and public holidays

After Hours
up to 7.00pm $88.00
7.00pm to 9.00pm $110.00
from 6.00am $88.00
No pickup or drop off available outside these hrs
However, we can be flexible on these times according to length of hire.

Pick up / Drop off at airport
Pick up/drop off at Sydney airport is free for any hire over five days length. The only costs that the customer will occur if the drop off/pick up has been specified to us at the time of booking, are any parking fees and the tolls in and out of the airport.

Sydney Domestic Terminal
Ross Smith Ave Mascot
After collecting your bags proceed outside the terminal and turn right and walk along the foot path for a short walk (about 5 min away ) to macdonalds service centre for pick up, as Sydney domestic is very busy and there is no public drive by pick up area this is no other alternative for pickup up. we will be there waiting in your Driveabout campervan

Sydney International Airport
Airport Drive Mascot
There is no drive by or no other alternative to pick up except every one has to proceed to the car park.
So after you have cleared customs and outside custom doors turn to right and walk to end of terminal building and out the doors and wait at the prepay parking ticket area to be met by Driveabout representative we will be holding a sign. will finalise the paperwork in the car park then you will be on your way.