Compass Motorhome Hire Australia Rental Terms for travel between 01-Mar-2011 and 28-Feb-2015
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Compass Motorhome Hire Australia. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions for Compass Motorhome Hire Australia.
-
The Supplier means the operator of Compass Motorhome Hire Australia.
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The Client is also referred to as the hirer (s) or renter (s).
PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation. The balance is payable 7 days prior to vehicle collection directly to the vehicle supplier. Please note: Compass Motorhome Hire Australia is operated by Totally Campervans.
This payment can be paid with all of the following methods of payment: VISA, MasterCard. The following surcharges apply: Visa, Mastercard: additional 1.5% surcharge on any transaction. Please ensure there are sufficient funds available at this time.
SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
More than 28 days prior to pick up – no fee
10-27 days prior to pick up 20% of rental price
5-9 days prior to pick up 50% of rental price
4-0 days prior to pick up or NO-Show 100% of rental price
If vehicle is returned early for any reason there is no refunds for the unused rental days.
Seasonal Standard Rates Includes:
Unlimited Kilometres
Living Equipment: cutlery, cooking equipment, cleaning utensils
Standard Excess
10% GST
Camping table, camping chairs
Seasonal Standard Rates Excludes:
Fuel
Oil
L.P.G.
Additional insurance
Extras
2.5% Stamp Duty
Bedding per person in vehicles without shower:1 linen, 1 cover, 1 pillow, 1 pillowcase, 1 tea towel
Bedding per person in vehicles with shower: 1 linen, 1 cover, 1 pillow, 1 pillowcase, 1 towel, 1 tea towel
Depots
Adelaide, Brisbane, Cairns, Melbourne, Sydney
Open Mon – Fri 8am to 4pm, Sat 8am to 12am.
Please note all pick ups must be made between 8am to 3pm, and drop offs must be made between 8am to 4pm
Branches will be closed on Sundays and Public Holidays, Cairns is open on request for pick up or drop-off of vehicles.
Rental Charges
Rentals are charged per calendar day.
Transfer
Vehicles must be collected and returned to one of the Suppliers locations and non company depots. Transfer to and from the Suppliers branches and non company depots are excluded from the rental price. It is the renter's responsibility to get it to and from the Supplier and non company depots.
One-way fees
A one-way fee of $220.00 applies no matter how long the rental period is.
Credit Cards
The following cards are accepted: VISA, MasterCard. The following surcharges apply:
Visa, Mastercard: additional 1.5% surcharges on any transactions.
Please note: The initial non-refundable booking deposit is payable by Visa or Master Card only and will be taken at the time of confirmation
Exchange rates
All credit card transactions are conducted in Australian dollars. Please note: there could be some variance in the amount refunded compared to the amount initially charged. This is due to the fluctuation of exchange rates. The supplier does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's financial institution.
Insurance
All insurance cover will be made void if any of the following exclusions are breached:
Insurance does not cover
- submersion in water
- contact with salt water
- creek or river crossings
- driving through flooded areas
- beach driving
- single vehicle accidents
- overhead and underbody damages
- roll over
Personal belongings are not covered. It is recommended the renter does not leave valuables in the vehicle and should take out personal insurance.
The Vehicle Excess/Bond amounts below apply if no insurance option is selected.
4 Berth Micro Deluxe AUD$ 5000.00
4 Berth Micro Budget AUD$ 5000.00
4 Berth Micro ST AUD$ 5000.00
Hi-Top 2002 2-3 Berth AUD$ 3000.00
Hi-Top 2002 5 Seater AUD$ 3000.00
Hi-Top 2007 2-3 Berth AUD$ 3000.00
Hi-Top 5 Seater Deluxe AUD$ 3000.00
Standard Campette AUD$ 2000.00
Ultra Campette AUD$ 2000.00
The amount stipulated will be deducted from your credit card
Breach of Rental Agreement terms:
The renter will be responsible for the total cost of any damage if breach of the rental agreement. This will include:
- any damage caused by willful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
- Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.
- Incorrect use of fuel - The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.
- Damage to the awning, underbody or overhead, regardless of excess package taken.
- The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
- Any damage caused by driving under the influence of alcohol or drugs.
- The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed The Supplier does not accept any responsibility.
- Drivers not identified on the rental agreement and/or drivers that do not have a current open licence.
- The hirer is responsible for any recovery costs incurred through negligence regardless of the insurance excess.
- The supplier cannot be held responsible for any breakdowns.
Outback Waiver
An outback waiver of $650 can be purchased for rentals that wish to travel outside of the restricted area.
East Coast restrictions: Campette Rentals on the East Coast are restricted to the area between Adelaide in South Australia and Cape Tribulation (north of Cairns) in Queensland that is within 200kms of the coast. Western Australia, Northern Territory, Darwin, Mt Isa, Bourke and Broken Hill are expressly prohibited.
You can apply at the time of booking or before pick up to have the above area restriction amended to suit your specific needs, however the lifting of the restriction is at the sole discretion of The Supplier. You must have written permission from The Supplier to travel outside the restricted area and an outback fee of $650 will apply to the modern campettes.The restriction cannot be lifted once the rental has commenced.
Road Restrictions
Vehicles must be kept on sealed/bitumen roads or well maintained access roads less than 500m long to recognised campgrounds at all times with the exceptions of 4WDs. All vehicles can only be driven on recognised gazetted bitumen roads as shown on maps. All insurance and refundable money is waived if the above conditions are breached. Any damage and/or recovery costs are the responsibility of the renter. If travelling onto islands ie. Fraser Island, Magnetic Island the recovery for any accidents or mechanical breakdown is responsibility of the renter.
Repairs
All repairs must be authorised by The Supplier prior to any repair work. Repairs will be approved provided the customer was not directly responsible for the damage. You will be reimbursed for expenses incurred for any authorised repairs as long as receipts can be presented. The supplier will not accept any responsibility for hotel or motel charges, meals or out of pocket expenses, in the case of breakdowns or for any lost days. All vehicles are enrolled in the Australian Automobile Association and 24 Hours emergency roadside assistance is available.
Traffic Infringements
The Supplier reserves the right to charge the customer for any traffic infringements. An administration fee of applies. All accidents must be reported to the police immediately and to The Supplier within 24 hours.
Bond Deposit
A bond deposit is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in clean order, with a full fuel tank and to the right location. Failure to return the vehicle clean, undamaged or without a full tank or to the wrong location will incur a fee which will be advised upon return of the vehicle.
Vehicle Excess
The hirer is responsible for the excess of the cost of damage to the rented vehicle or third party property, including single vehicle accidents, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if The Supplier is successful in recovering the cost of the damages from the third party. The excess applies in respect of each claim, not rental. All damage covered is forfeited if the terms and conditions of the rental agreement are breached. Please note: Complete and detailed information of your accident will assist in finalising your claim in a shorter period.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, The Supplier reserves the right to substitute an alternative vehicle without prior notification. This shall not constitute a breach of contract and does not entitle the hirer a refund.
Age Restrictions
Drivers must be 21 years or over, with a full driver’s licence. If the licence is not in English format then an international driver’s licence is required. Driver aged between 21 years and 24 years are not charged additional insurance charges. People of an age between 19 and 21 can apply, with special conditions to hire a vehicle. Please ask our friendly staff for further information.
L.P. Gas Refill Service Fee
The gas bottle will be supplied with the vehicle. It is up to the renter to fill the bottle for his/her requirements. The gas bottle can be returned empty on the completion of the rental. A full gas bottle can be provided on request when the customer books a Hightop or a 4Berth Campervan. A fee of AU$45.00 applies. The fill up service does not apply to Campette rentals.
Change of Drop-Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, he/she first must obtain authorisation from The Supplier.
Protection Package
Personal Injury
The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different states and territories and The Supplier strongly recommend that all passengers take out their own Personal Injury Travel Insurance. If the renter is responsible for the accident the vehicle's third party insurance should cover the renter for the liability except wher the renter has committed a breach of the vehicle's third party insurance, ie. drink driving.
Property Damage
The vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable liability for the cost of such damage to third party property or to the rented vehicle. The renter is also responsible for the cost of demurrage for the period the vehicle is unavailable due to repairs. The liability applies in respect of each claim, not per rental. In addition to the liability an administration fee of $75 will be charged per claim. The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to The Supplier, not at the completion of the rental period.
Cleaning Fee
A cleaning fee is imposed if the vehicle is not returned in a reasonable condition to the manager’s discretion.
Smoking
No smoking in all vehicles for your safety and personal comfort of future user.
Night Time Driving
Night time driving is not advisable on the highways. There is no insurance for single vehicle accidents after sunset up to sunrise. It is prohibited in the outback due to the large number of injured animals ie. kangaroos and people falling asleep while driving.
Do not swerve for animals
If an animal runs out in front of you do the following: Apply the breaks with a pumping action, keep straight, do not swerve!
If you hit the animal you may sustain damage. If you swerve you will roll and definitely cause serious injury to you and the people travelling with you and damage to your/other vehicles.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Disclaimer
Illustrations and text in any of our documentation, brochure or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered may occur due to substitutions or modification and/or upgrades to the vehicle design. All vehicle specifications, contents and layouts are subject to change without notice and may vary due to modifications and/or upgrades. The Supplier cannot be held liable for any such variance.
After Hours NOT Available
We are generally unable to provide early and/or late pick up and/or drop off services but this may be available, upon request and at the discretion of the supplier. However, if the vehicle is parked outside the depot to accomodate a pre-arranged After Hours service, and is tampered with or stolen during this time, then all associated costs will be the sole responsibility of the customer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Compass Motorhome Hire Australia Insurance
Insurance
All insurance cover will be made void if any of the following exclusions are breached:
Insurance does not cover
- submersion in water
- contact with salt water
- creek or river crossings
- driving through flooded areas
- beach driving
- single vehicle accidents
- overhead and underbody damages
- roll over
Personal belongings are not covered. It is recommended the renter does not leave valuables in the vehicle and should take out personal insurance.
Breach of Rental Agreement terms:
The renter will be responsible for the total cost of any damage if breach of the rental agreement. This will include:
- any damage caused by willful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
- Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.
- Incorrect use of fuel - The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.
- Damage to the awning, underbody or overhead, regardless of excess package taken.
- The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
- Any damage caused by driving under the influence of alcohol or drugs.
- The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed The Supplier does not accept any responsibility.
- Drivers not identified on the rental agreement and/or drivers that do not have a current open licence.
- The hirer is responsible for any recovery costs incurred through negligence regardless of the insurance excess.
- The supplier cannot be held responsible for any breakdowns.
Bond Deposit
A bond deposit is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in clean order, with a full fuel tank and to the right location. Failure to return the vehicle clean, undamaged or without a full tank or to the wrong location will incur a fee which will be advised upon return of the vehicle.
Vehicle Excess
The hirer is responsible for the excess of the cost of damage to the rented vehicle or third party property, including single vehicle accidents, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if The Supplier is successful in recovering the cost of the damages from the third party. The excess applies in respect of each claim, not rental. All damage covered is forfeited if the terms and conditions of the rental agreement are breached. Please note: Complete and detailed information of your accident will assist in finalising your claim in a shorter period.
Protection Package
Personal Injury
The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different states and territories and The Supplier strongly recommend that all passengers take out their own Personal Injury Travel Insurance. If the renter is responsible for the accident the vehicle's third party insurance should cover the renter for the liability except wher the renter has committed a breach of the vehicle's third party insurance, ie. drink driving.
Property Damage
The vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable liability for the cost of such damage to third party property or to the rented vehicle. The renter is also responsible for the cost of demurrage for the period the vehicle is unavailable due to repairs. The liability applies in respect of each claim, not per rental. In addition to the liability an administration fee of $75 will be charged per claim. The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to The Supplier, not at the completion of the rental period.
Adelaide depot Adelaide is a serviced non depot location.
Office Hours
Monday - Friday 9:00 AM to 3:00AM
Saturday 9:00AM to 12pm
Sunday and public Holidays Closed
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
Brisbane depot Brisbane is a serviced non depot location.
Opening Hours:
Mon - Fri: 08:00 - 16:00
Sat: 08:00am - 12:00pm
Closed Sundays
Please note these are full office hours - pick up and drop off times are restricted to shorter hours and are as below
Pick up and drop off hours
Customers must pick up the vehicle between 8am and 3pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Customers must drop off the vehicle between 8am and 4pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
After hours pick ups and drop offs
No after hours pick ups are available.
After hour drop offs may be possible. However if the vehicle is tampered with or stolen whilst parked outside the depot overnight then all associated costs will be the responsibility of the customer. Cairns depot Address: 1/62 Abbott Street
, Cairns
, QLD
, AU
Opening Hours:
Mon - Fri: 08:00 - 16:00
Sat: 08:00am - 12:00pm
Closed Sundays
Please note these are full office hours - pick up and drop off times are restricted to shorter hours and are as below
Pick up and drop off hours
Customers must pick up the vehicle between 8am and 3pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Customers must drop off the vehicle between 8am and 4pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
After hours pick ups and drop offs
No after hours pick ups are available.
After hour drop offs may be possible. However if the vehicle is tampered with or stolen whilst parked outside the depot overnight then all associated costs will be the responsibility of the customer. Darwin depot Address: 70 Mcminn Street
, Darwin
, NT
, AU
Opening Hours:
Mon - Fri: 08:00 - 16:00
Sat: 08:00am - 12:00pm
Closed Sundays
Please note these are full office hours - pick up and drop off times are restricted to shorter hours and are as below
Pick up and drop off hours
Customers must pick up the vehicle between 8am and 3pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Customers must drop off the vehicle between 8am and 4pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
After hours pick ups and drop offs
No after hours pick ups are available.
After hour drop offs may be possible. However if the vehicle is tampered with or stolen whilst parked outside the depot overnight then all associated costs will be the responsibility of the customer. Melbourne depot Melbourne is a serviced non depot location.
Opening Hours:
Mon - Fri: 08:00 - 16:00
Sat: 08:00am - 12:00pm
Closed Sundays
Please note these are full office hours - pick up and drop off times are restricted to shorter hours and are as below
Pick up and drop off hours
Customers must pick up the vehicle between 8am and 3pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Customers must drop off the vehicle between 8am and 4pm Monday - Friday and between 8.00am - 11.00am on Saturdays.
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
After hours pick ups and drop offs
No after hours pick ups are available.
After hour drop offs may be possible. However if the vehicle is tampered with or stolen whilst parked outside the depot overnight then all associated costs will be the responsibility of the customer.
Perth depot Address: 2 Buick Way
, Joondalup
, Perth
, WA
, AU
Opening Hours:
Mon - Fri: 10am – 3pm
Closed: Sat, Sun
Pick up and drop off hours
Customers must pick up the vehicle between 10am and 3pm Monday - Friday.
Customers must drop off the vehicle between 10am and 3pm Monday - Friday.
Please note: no shuttle service is offered. The customer must make their own way to and from the depot to pick up or drop off their vehicle at their own expense.
After hours pick ups and drop offs
No after hours pick ups are available.
After hour drop offs may be possible. However if the vehicle is tampered with or stolen whilst parked outside the depot overnight then all associated costs will be the responsibility of the customer. Sydney depot Address: 8 Commercial Place
, Kingsgrove
, NSW
, AU
Office Hours
Mon - Fri: 08:00 - 16:00
Sat: 08:00am - 12:00pm
Closed Sundays
Note: Office hours differ to Pick Up and Drop Off times, listed below
Pick Up Instructions
Pick Up Times: 8am-3pm, Moday to Friday; 8am-11am on Saturday; CLOSED Sunday
Please arrive at our serviced depot location, as per the address above, for the collection of your vehicle. Upon arrival you will be briefed on the vehicle functions and features, before embarking on your motorhome trip.
Please note: no shuttle service is offered and all customers must make their own way to and from the depot, at their own expense.
Drop Off Instructions
Drop Off Times: 8am-3pm, Moday to Friday; 8am-11am on Saturday; CLOSED Sunday
Please arrive at our serviced depot location, as per the address above, to return the vehicle.
Please note: no shuttle service is offered and all customers must make their own way to and from the depot, at their own expense.
Important Notice - After Hours Not Available
We are generally unable to provide early and/or late pick up and/or drop off services but this may be available, upon request and at the discretion of the supplier. However, if the vehicle is parked outside the depot to accomodate a pre-arranged After Hours service, and is tampered with or stolen during this time, then all associated costs will be the sole responsibility of the customer. |
