apollo motorhomes au international - australia campervan hire companies

Since its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As the world's largest privately owned leisure vehicle operator, Apollo is dedicated to world class customer service and great rates.

Apollo’s fleet of over 3500 quality campervans, motorhomes and 4wd campers, and more than 500 exceptional staff have helped tens of thousands of people enjoy the wonders of travel in Australia, Canada, New Zealand and the USA.

Why choose Apollo?

• 10 branches situated Australia wide
• 24 hour roadside assistance
• Large beds in all motorhome models
• Most competitive and simple to understand protection cover
• One way rentals available
• Personal service from a family owned and operated business
• Rentals available to drivers from 21 years of age
• Unlimited kilometres included
• Very Competitive dynamic rates
• Combine rentals in the USA, Australia and New Zealand to obtain long term discounts
• No restrictions on pick up and drop off times
• Overseas marketing representation based in the UK and Central Europe
• 4WD Adventure Camper available in the UK / Central Europe for consumer and trade events
• We have removed all credit card fees on Bond payments.
• Single Vehicle Rollover included in the Value Pack and 4WD Additional Cover.
• Discounts: Long term hire and early bird discounts.
• Personal Kits as included as standard items.

Apollo Motorhomes AU International Rental Terms

Important Information About Your Rentals

On arrival, you will be required to sign a rental agreement with the operators of Apollo Motorhomes Australia. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions for Apollo Motorhomes Australia.

• The Supplier means the operator of Apollo Motorhomes Australia.
• The Client is also referred to as the hirer (s) or renter (s).

Payment Terms
- The initial deposit paid is non-refundable.
- The balance is payable 28 days before travel. Please ensure sufficient funds are available.
- A bond will be taken upon arrival and will be deducted from your credit card (the amount will depend on the Reduction Cover you have chosen to take out).
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 94+ days prior to pick up. No Further Fee
If cancelled 25 to 93 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick up or early return of vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 14 working days depending on the guest’s financial institution.

Original pick-up date is used to calculate the cancellation fee.

Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

**
- All rental days are calculated per calendar day
- Rates are in Australian dollars and include 10% Goods and Services Tax
- Rates exclude one-way fees, Location Surcharges, Value Pack and Extras
- These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations
- Please specify the correct number of guests on all bookings.
- Rates are subject to change without notice

Rates Include:
- 2wd vehicles unlimited kilometres
- 4wd vehicles 300 kilometres per day
- 10% GST
- 3% Administration Fee/Taxes
- Personal Kits
- Kitchen Kit
- Apollo Welcome Pack
- Personal Check Out and Check-in Service
- Pre-hire Cleaning Fees
- Vehicle Consultation Fee
- 24hr Roadside Assistance
- Extra Driver Fees
- Camp Ground Guides

Value Pack:
2WD Camper add AU$58.75 per day
4WD Camper add AU$65 per day
• The maximum amount payable per rental segment for a Value Pack is 50 days rental.
• The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
The Value Pack includes: All Vehicles - VIP Cover, Pre-purchased Gas Bottle, Initial set of Toilet Chemicals, Camp Chairs and Table, and Baby or Booster Seats (on request). 2 W D V e h i c l e s – also includes unlimited windscreen and tyres and undercarriage/overhead damage
The Apollo Pack does not include the Broome Surcharge or 4WD Additional Cover. 

Booking Amendments:
if you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original rate or the rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off

- Change of location (depot) for vehicle pick-up or drop-off

- Change of vehicle category

- Name change

-Change of rate scheme including special rates
 

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original
booking.

If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Extending a Road Trip
If you get swept up in the adventure of a road trip and want to extend their booking whilst on the road, you should first
contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To
secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all
taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Of course, any long-term discounts
in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations:
Apollo branches are located across Australia, allowing our guests to plan for road trips both long and short. Our Broome branch
is a little more remote than others and therefore a single $750 location fee applies to guests who pick-up or drop-off at our
Broome branch.

Certain RVs are more popular in certain locations
Vehicle availability in certain locations is subject to change.
 
Branch Hours:
All branches are closed Christmas Day, New years Day, Good Friday and Australia Day Public Holiday (26 January 2018).
All rentals picking up or dropping off on the following days will incur an additional $100 surcharge:
• Easter Monday (17 April 2017)
• Anzac Day (25 April 2017)
• Labour Day Brisbane, Cairns only (01 May 2017)
• Queens Birthday except for Brisbane, Cairns, Broome, Perth (12 June 2017)
• Labour Day Adelaide and Sydney only (02 October 2017)
• Queens Birthday Brisbane, Cairns, Broome and Perth only (02 October 2017)
• Boxing Day (26 December 2017)
• Day After New Year's Day (2nd January 2018)
• Labour Day Perth and Broome only (05 March 2018)
• Labour Day Melbourne only (12 March 2018)
*Dates are correct at time of release. Dates subject to change.

Adelaide, Brisbane, Melbourne, Perth, Sydney branch hours:
• 1 April 2017 – 30 April 2017 8am to 4.30pm seven days a week
• 1 May 2017 – 31 August 2017 8am to 4.30pm CLOSED Sundays
• 1 September 2017 – 31 March 2018 8am to 4.30pm seven days a week

Alice Springs, Cairns branch hours:
• 1 April 2017 – 30 April 2017 8am to 4.30pm CLOSED Sundays
• 1 May 2017 – 31 October 2017 8am to 4.30pm seven days a week
• 1 November 2017 – 31 March 2018 8am to 4.30pm CLOSED Sundays

Darwin branch hours:
• 1 April 2017 – 30 April 2017 8am to 4.30pm CLOSED Sundays
• 1 May 2017 – 31 October 2017 8am to 4.30pm seven days a week
• 1 November 2017 – 19 December 2017 8am to 4.30pm CLOSED Sundays
• 20 December 2017 – 31 March 2018 Branch CLOSED

Broome branch hours:
• 1 April 2017 – 30 April 2017 8am to 4.30pm CLOSED Sundays
• 1 May 2017 – 31 October 2017 8am to 4.30pm seven days a week
• 1 November 2017 – 19 December 2017 8am to 4.30pm CLOSED Sundays
• 20 December 2017 – 31 March 2018 Branch CLOSED

Broome Public Holidays:
• Easter Monday (17 April 2017), ANZAC Day (25 April 2017), Western Australia Day (05 June 2017) and queen’s Birthday (02 October 2017) opened 8am to 12pm

Hobart branch hours:
• 1 April 2017 – 31 May 2017 8am to 4.30pm CLOSED Sundays
• 1 June 2017 – 31 August 2017 Branch CLOSED
• 1 September 2017 – 31 March 2018 8am to 4.30pm seven days a week

Kilometres 2wd Vehicles:
Rates include unlimited kilometres.

Kilometres 4wd Vehicles:
Rates include 300 kilometres per day. 500-kilometre packages are available at a cost of AU$187.50. Kilometre packs must be prepaid before departure. There is no refund for unused kilometres. Excess kilometres are charged ar AU$0.40 per kilometre.

Transfer:
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. it is the renter’s responsibility to get to and from the branch.

Payment at Branches: 
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Credit Cards:
Supplier only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional refundable 1.69% surcharge on any transaction, Debit card incurs 1.10%. American Express, Union Pay and Diners Club will incur an additional non-refundable 2.80% surcharge on any transaction.

Exchange Rate / Currency Variations:
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the renter’s Financial institution.

Rental Duration:
The minimum rental for all vehicles is five days.
A 10 day minimum rental period applies during the period of 15 December 2019 to 5 January 2020.
During the Bathurst and Phillip Island races (01 October 2019 to 20 October 2019) a 10-day minimum rental period applies from Brisbane, Sydney, Melbourne and Adelaide branches only applies to the Euro Camper, Euro Star, Euro Slider and Euro Deluxe motorhomes.
Minimum rental periods are subject to change during other peak periods.

One Way Rentals:
One way rentals are available subject to the minimum rental periods in the table below. A one-way rental fee of $165 is charged for one-way rentals collecting or dropping off in Broome, Perth, Darwin or Alice Springs. All other one way rentals will be charged accordingly. The one-way fee is waived for each rental segment of 21+ days.

Driver’s Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required. if the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Campground Guides:
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation:
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack:
Each vehicle is supplied with a complimentary Apollo Welcome Pack for the first night that includes some essential items.

General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom).

Kitchen and Personal Kits:
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Pre-purchased Gas Bottle (Included in the Value Pack):
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan/Endeavour Campervan/Euro Tourer/Adventure Camper/Trailfinder Camper/Overlander
$35 – 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rentals.

Additional Products:
• Camp Chairs (included in the Value Pack) - $17 each per rental
• Camp Table (included in the Value Pack) - $24 per rental
• GPS - $10 per day up to a maximum of $100 per hire
• Heater/Fan - $15 per rental
• Toilet Chemicals - $2.50 each
• Baby Seats(Included in the Value Pack) - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is $35 per rental. Baby seats cannot be fitted in the Hitop Campervan, Euro Tourer, Euro Slider, Adventure Camper and Trailfinder Camper vehicles. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
• Booster Seats(Included in the Value Pack) - Booster seat (must be pre-booked) suitable for a child between 4 and 7 years of age can be supplied for the Motorhome Range. Cost is $35 each per rental. Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer, Euro Slider, Adventure Camper and Trailfinder Camper vehicles.
• Satellite Phone (must be pre-booked) - $20 per day plus call charges
• First Aid Kits - A First Aid kit is supplied in every vehicle. if the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Additional packages may be offered on pick up.

• Extended Roadside Assistance - $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

• Windscreen and Tyre Protection Plus Extended Roadside Assistance - $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Apollo Policy on Child Restraints

DATE OF BIRTH FOR CHILDREN UNDER 8 YEARS
Apollo will now require the date of birth for all children under 8 years of age, this is to ensure they can safely travel in our vehicles.
Child Restraints - Guidelines for the safe travel of children

Age Restrictions

Multiple Rentals:
Consecutive Apollo Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. if drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Broome Rentals:
An additional charge of $750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one-way fee if applicable. Only the Hitop Campervan, 4wd Adventure Camper, Trailfinder Camper and Overlander are available to be rented to and from the Broome branch.

Hobart Rentals:
An additional charge of $90 applies to all rentals picking up in Hobart. This is in addition to the one-way fee if applicable.
4WD vehicles are not available to be rented to and from the Hobart branch.

4WD Rental Locations
The 4WD Adventure Camper and Trailfinder Camper cannot be rented to or from the Hobart, Melbourne or Sydney Branches.
The Overlander can only be rented to or from Alice Springs, Broome, Cairns, Darwin or Perth Branches.

Ferry Reservations:
Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions:
Two Wheel Drive Vehicles:
- Cannot be driven on unsealed roads. The only exception is well-maintained access roads less than 12 kilometres long to recognised campgrounds.
- Can be driven to any island including Tasmania and/or North of the Daintree River as long as written permission is obtained from Apollo prior to travel.

Four Wheel Drive Vehicles:
Can also be driven on recognised unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo:
Any islands (including Tasmania, excluding Fraser island and Moreton island), Arnhem Land in general, Birdsville Track, Bungle Bungles, Burke Development Road from Chillagoe to Normanton, Cape Leveque, Cape york (North of Daintree River), Finke Road, Gibb River Road, Kalumburu Road, Mitchell Falls/Plateau, Mereenie Loop, Oodnadatta Track, Savannah Way from Normanton to Borroloola, Simpson Desert, Strzelecki Track, Tanami Track, the Plenty Highway, Warburton Road, and and any other remote area.

Vehicles are NOT permitted to travel Boggy Hole (Finke Gorge National Park), Central Arnhem Road, Fraser island, Gunbarrel Highway, Moreton island, Old Gunbarrel Highway, the Canning Stock Route, the last 2 kilometres of the Lennard River Gorge Road, The Lost City in Litchfield Park, the Old South Road from Maryvale to Finke, the Old Telegraph Road section of the road to Cape york at any time.

Vehicles are NOT permitted to travel to Cape york between the months of December to May (at all other times permission is required to travel to Cape york).

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Apollo Reservations.
Subject to the change being approved, a minimum additional charge of $700 will apply.

Repairs:
We understand that while on holiday the RV may require small repairs. So not to disrupt the road trip any further, if the damage
was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over
$100 are needed, the Apollo Assist team should be informed prior to repair being completed.

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 1300 798 212.

Holiday Disruption Coverage

Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Apollo, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure notify Apollo acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage. The following conditions results in the compromised performance of accessories and as such Apollo will not be held liable for financial compensation: - Air conditioners in temperatures over 36 degrees Celsius - Electric and Propox Gas heaters in temperatures under 4 degrees Celsius - Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements and Administration Fees:
Apollo will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way Fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 per toll way fee received to cover associated administrative costs.

Apollo offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package will be automatically charged to the guest’s credit card. (A 0.75c registration matching fee applies within the $50 credit).

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.

Limit of Liability:
in the event of no alternative, vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important:
We reserve the right to refuse any rental at our discretion.

Animals:
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs
with written permission from Apollo at time of booking. There is a $200 pet service fee for each pet, this excludes service
animals. Our full policy can be viewed on the Apollo website.

Smoking:
Smoking is not allowed in our vehicles.


PROTECTION PACKAGE

Personal Injury:
The Vehicle has third party insurance cover. it is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal injury Travel insurance. if the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. in addition to the Liability, an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability:

Hitop, Vivid, Endeavour, Tourer

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

All Other 2WD Vehicles

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

All 4WD Vehicles

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

4WD Additional Cover:
This additional cover for $AU299 is available when either Liability Reduction Option (VIP cover) or the Value Pack have been purchased.
Coverage with this offer will protect the renter for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan*
• Unlimited tyre and windscreen cover
• Damage to the awning
• Damage to the roof top tent
• Unlimited kilometres
• NiL Liability ($500 bond)
• Towing and vehicle recovery costs from 4WD roads where permission from Apollo to travel on these roads has been granted
*Overhead and underbody damage is not covered in the event of a single vehicle roll over.
This protection does not cover single vehicle rollover.

Bond:
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or
‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Debit card
is used a 1.10% fee will apply, when a Visa or MasterCard Credit card is used a 1.69% fee will apply or when an Amex, Diners or UnionPay is used a 2.80% fee will apply. If the guest chooses to take ‘The High Road’ the Bond is payable to Apollo by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply
needs to be returned on time and full of fuel to the Apollo branch location booked. Credit card refunds including bond refunds
can take up to 14 working days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to
cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not
sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.

Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.

• Damage and associated costs with recovery or a bogged vehicle.
• Damage caused to tyres and windscreen except where Liability Reduction Option (VIP Cover) has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to the use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage to the roof top tent except where 4wd Additional Cover had been purchased.

Damage to the underbody of the Vehicle except where the vehicle is 2WD and Value Pack has been purchased.

Rates/Terms/Conditions
Are subject to change without notice.

Apollo Motorhomes AU International Rental Terms for travel between 01-Apr-2020 and 31-Dec-2050

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Apollo Motorhomes Australia. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions for Apollo Motorhomes Australia.

• The Supplier means the operator of Apollo Motorhomes Australia.
• The Client is also referred to as the hirer (s) or renter (s).

Payment Terms
- The initial deposit paid is non-refundable.
- The balance is payable 28 days before travel. Please ensure sufficient funds are available.
- A bond will be taken upon arrival and will be deducted from your credit card (the amount will depend on the Reduction Cover you have chosen to take out).
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 94+ days prior to pick up. No Further Fee
If cancelled 25 to 93 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick up or early return of vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 14 working days depending on the guest’s financial institution.

-  Rental days are calculated per calendar day. The day of pick-up is calculated as the first day of booking and the day of return
is calculated as the last day of booking.
-  Rates are in Australian dollars and include 10% Goods and Services Tax.
-  Flex Rates reset after 7 days. 
-  For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest
contact details and name on all bookings. To help this process we have our Pre-Registration link available for guests.

Rates Include: 
-  24hr Roadside Assistance
-  2WD Unlimited Kilometres
-  4WD 300 Kilometres per day (** excess kilometres are charged at AU$0.40 per kilometre)
-  10% GST
-  Kitchen Kit
-  General Equipment
-  Personal Kit
-  Extra Driver / Renter

Booking Amendments:
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the
higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original
booking.

If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on
availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who
will be happy to help. Our team will advise guests if the change is possible and the applicable fee.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly
Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to vehicle availability

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model.
We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available for the guest, Apollo's liability is limited to a refund of the hire charge or in the
case of mechanical failure (unless caused by the guest), the remainder of the hire period.

Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange
transport to and from the airport via taxi or rideshare at their own cost.

Branch Locations:
Apollo branches are located across Australia, allowing you to plan for road trips both long and short. Our Broome branch is a little more remote than others and therefore a single $750 location fee applies to guests who pick-up or drop-off at our Broome branch.

Branch Hours and Public Holidays:
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.

Hours:- 
Adelaide/Alice Springs/Brisbane/Cairns/Hobart/Melbourne/Perth/Sydney: 1 April - 31 March 8am to 4:00pm 7 days a week
Broome: 1 April - 19 Decemeber 8am to 4:00pm 7 days a week; 20 December - 31 March Closed
Darwin: 1 April - 19 Decemeber 8am to 4:00pm 6 days a week & Closed Sundays; 20 December - 31 March Closed

Our Broome and Darwin branches are closed during the wet season (20 December to 31 March). During this time roads are muddy and hard to navigate and for safety reasons, we strongly recommend that guests avoid travelling to the top end of Australia during this time.

Payment at Branches: 
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash atour branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

Credit Cards 
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

Exchange Rate / Currency Variations:
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Rental Duration:
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day
booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as
follows and are subject to change. Updates with minimum rental periods will be advised through Apollo email Announcements.

One Way Rentals:
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a
different branch location from which they picked up, a minimum booking period and $165.00 one-way fee applies. The minimum
booking periods for one-way bookings are detailed below.

There are no one way rentals permitted from Hobart to any other location between 1 November and 31 March, unless specific
permission is granted by Apollo Reservations.
 

Driver’s Licence and Minimum Age:
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs
to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver
Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence.

Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a
Personal Locator Beacon.

Kitchen and Personal Kits: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

Pre-purchased Gas Bottle (Included in the Value Pack):
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan/Endeavour Campervan/Euro Tourer/Adventure Camper/Trailfinder Camper/Overlander
$35 – 4 and 6 Berth Motorhomes
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be prepurchased and can be returned empty to Apollo at the completion of the road trip. Fee applies for each booking.

Apollo Policy on Child Restraints

Age Restrictions

Multiple Rentals:
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America,
Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on StarRV, Apollo, Cheapa Campa, Hippie,
Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV
occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the oneway fee and minimum rental period conditions.

Travel Restrictions:
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its
discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated
destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist if they have any concerns regarding road accessibility. For the safety of guests, the following travel restrictions are in place:

• Apollo  Vivid Campers must not be driven in the Northern Territory or Western Australia.

Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may
be subject to a penalty fee of $300 charged on each occasion identified.

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
Apollo 2WD RVs can be driven to any island on sealed roads as long as written permission is obtained from Apollo Assist prior to
travel.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas
from which our vehicles are restricted and/or require written permission from Apollo prior to travel. These include:

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Apollo at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist for any concerns regarding road accessibility. 

Our 4WD Restricted areas maps are available to download on the Apollo Resource Gallery or the Apollo website. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 (Gross) per kilometre payable on return. 

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added on pick-up to offer quick and easy return.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 
All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Apollo Assist on 1300 798 212. 

Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on to guests the exact amount of the fine or charge received. 

Animals
We believe fur friends can only make a road trip better. Service animals and pet dogs are allowed to travel in Apollo vehicles with written permission from Apollo at the time of booking. There is a $200.00 pet cleaning fee, (excluding service animals).

Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.

Travel Insurance:
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

PROTECTION PACKAGE
Personal Injury:
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage:
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Standard Liability:
The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each
RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

Hitop, Endeavour, Vivid

All Other 2WD Vehicles

All 4WD Vehicles

4WD Additional Cover
For 4WD guests who like to venture further afield we offer additional cover. This cover is available when VIP Cover (‘The High Road’) or Value Pack is purchased. The Gross rate for the Apollo Trailfinder, Adventure and Overlander Campers is $299.00; and Apollo XTerrain is $199.00. 
 
The additional cover protects guests for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan*
• Unlimited windscreen and tyre cover*
• Damage to the awning/roof top tent
• Unlimited kilometres
• $500 Liability ($500 bond)- Included with the Apollo Reduction/ Value Pack
• Towing and RV recovery costs from roads and areas where permission to travel had been granted by Apollo
• Single Vehicle Rollover
*Unlimited windscreen and tyre cover does not apply to the Apollo X-Terrain.
Please note this protection does not cover bogged RVs.

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’
the total Bond will be debited to the credit or debit card immediately.

If the guest chooses to take ‘Apollo Reduction’ the Bond is payable to Apollo by an open signed credit card imprint with an
authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable
for any damage to the RV.

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the
toilet cassette and grey water tank emptied to the Apollo branch location booked. Credit card refunds (including Bond refunds)
can take up to 21 working days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to
cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not
sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.

Full Responsibility:
Apollo reserves the right to refuse any rental at our discretion.
While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage
admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Value Pack’, ‘4WD Additional Cover’ or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
• Damage to the awning or roof top tent of the RV except where ‘4WD Additional Cover’ has been purchased and applies.
• Our RVs are equipped with a tracking device. Apollo reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may
be subject to a penalty fee of $300 charged on each occasion identified.

Rates/Terms/Conditions
Are subject to change without notice.

Apollo Motorhomes AU International Insurance

PROTECTION PACKAGE

Personal Injury:
The Vehicle has third party insurance cover. it is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal injury Travel insurance. if the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. in addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability:

Hitop, Vivid, Endeavour, Tourer

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

All Other 2WD Vehicles

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

All 4WD Vehicles

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

4WD Additional Cover:
This additional cover for $AU199 is available when either Liability Reduction Option (VIP cover) or the Value Pack have been purchased.
Coverage with this offer will protect the renter for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan*
• Unlimited tyre and windscreen cover
• Damage to the awning
• Damage to the roof top tent
• Unlimited kilometres
• NiL Liability ($500 bond)
• Towing and vehicle recovery costs from 4WD roads where permission from Apollo to travel on these roads has been granted
*Overhead and underbody damage is not covered in the event of a single vehicle roll over.
This protection does not cover single vehicle rollover.

Bond:
For security purposes, only a credit card can be used to provide a Bond. With Standard Liability the bond will be debited to the credit card immediately. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit. With Liability Rediction Option (VIP Cover) the Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250/$500. The credit card holder must pre present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. if there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renter’s Financial institution.

Bond Roll Overs are permitted for Apollo multi hires only within the same country when the bond is banked.

Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused to tyres and windscreen except where Liability Reduction Option (VIP Cover) has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage to the roof top tent except where 4wd Additional Cover had been purchased.