Apollo Motorhomes AU - 2014/2015 Rental Terms for travel between 01-Jan-2007 and 31-Dec-2019 The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Apollo Motorhomes AU - 2014/2015 Insurance
PROTECTION PACKAGE
Personal Injury:
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance. If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.
Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Standard Liability:
Apollo’s rental charge includes a Standard Liability of $5,000 for the Hitop Campervan, Endeavour Campervan and Euro Tourer. For all other vehicles a $7,500 Standard Liability applies.
A Bond of $5,000/$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $5,000/$7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing the following Reduction Option:
Reduction Option (VIP Cover):
A $0 (zero) Liability applies
Under this option one windscreen, two tyres and demurrage will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.
4WD Additional Cover:
This additional cover is available when either Liability Reduction Option (VIP cover) or the Value Pack have been purchased.
Coverage with this offer will protect the renter for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan
• Unlimited tyre and windscreen cover
• Damage to the awning
• Towing and vehicle recovery costs from 4WD roads where permission from Apollo to travel on these roads has been granted
*This protection does not cover single vehicle rollover
Bond:
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. if there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 15 working days depending on the renter’s Financial institution.
Bond Roll Overs are permitted for Apollo multi hires only within the same country when the bond is banked.
Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused to tyres and windscreen except where Liability Reduction Option (ViP cover) has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning.
• Damage to the slide out.
• Damage to the overhead or underbody of the Vehicle except where Liability Reduction Option (VIP cover) has been purchased. Adelaide depot Address: 969 Port Road Cheltenham
, Adelaide
, SA
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 11 kilometres (6.8 miles) from the airport and 11.0 kilometres (6.8 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$28 from the airport, AUD$26 from the city. Alice Springs depot Address: 40 Stuart Highway
, (Cnr Smith Street)
, Alice Springs
, NT
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Closed on Saturdays and Sundays between 01 December - 31 March annually
Branches will also be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 15 kilometres (9.3 miles) from the airport and 2.0 kilometres (1.2 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$35.00 from the airport, AUD$10.00 from the city. Brisbane depot Address: 733A Nudgee Road
, Northgate
, Brisbane
, QLD
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Broome depot Address: 5 Farrell Street
, Broome
, WA
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: (for travel before 1 April 2012)
Open daily from 0800am to 1630pm* *
Closed on Saturdays and Sundays between 1 December and 31 March
Branches will be closed Christmas Day, New Years Day and Good Friday.
Pick Up and Drop Off Times: (for travel from 1 April 2012)
Open Monday to Friday 8am to 5pm, Saturday, Sunday and Public Holidays 8am to 1pm except during the period 01 November 2012 to 31 March 2013 the branch is closed Sunday and Public Holidays
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 2.7 kilometres (1.7 miles) from the airport and 2.5 kilometres (1.6 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$11.00 from the airport, AUD$9.00 from the city. Cairns depot Address: 432-434 Sheridan Street
, Cairns
, QLD
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 2.5 kilometres (1.6 miles) from the airport and 4.0 kilometres (2.5 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$15.00 from the airport, AUD$15.00 from the city. Darwin depot Address: 440 Stuart Hwy
, Winnellie
, Darwin
, NT
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Closed on Saturdays and Sundays between 1 December to 31 March
Branches will also be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 8.0 kilometres (5.0 miles) from the airport and 12.0 kilometres (7.5 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$20.00 from the airport, AUD$25.00 from the city. Hobart depot Address: 1 Hawkesford Rd
, Hobart Airport
, Cambridge
, TAS
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Closed on Saturdays and Sundays between 1 May to 31 August
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 2.0 kilometres (1.2 miles) from the airport and 14.0 kilometres (8.7 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$10.00 from the airport, AUD$40.00 from the city. Melbourne depot Address: 189A South Centre Rd
, Tullamarine
, VIC
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 6.0 kilometres (3.7miles) from the airport and 20.0 kilometres (12.4 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$20.00 from the airport, AUD$45.00 from the city. Perth depot Address: (access on Abernethy road) 65 Worrell Ave
, High Wycombe
, Perth
, WA
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 4.7 kilometres (2.9 miles) from the airport and 17.0 kilometres (10.6 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$25.00 from the airport, AUD$35.00 from the city. Sydney depot Address: 661 Gardeners Rd
, Mascot
, Sydney
, NSW
, AU
PICK UP AND DROP OFF INSTRUCTIONS
Pick Up and Drop Off Times: between 8am and 4:30pm, Monday-Sunday
Branches will be closed Christmas Day, New Years Day and Good Friday.
Please take a taxi to the depot for the collection of your vehicle. This is located approximately 4.5 kilometres (2.8 miles) from the airport and 11.0 kilometres (6.8 miles) from the city.
Please return your vehicle to the depot at the time agreed upon in your rental contract.
Taxi fares one-way (approximately): AUD$20.00 from the airport, AUD$30.00 from the city. |
