A camper van holiday is the best way to experience Australia – and the cheapest. Hire a camper van or motorhome with Lucky Rentals and have an Australian adventure that you will remember for a lifetime.
Our experienced team will make sure you get the best value camper for your time in Australia. You can just sit back and get ready to enjoy Australia.
We believe that Lucky Rentals offers the best value value 2 berth camper van in Australia. How come? We just can. We specialise in Automatic 2 berth camper vans which mean you can have a cheap and budget holiday with Lucky Rentals!
Lucky Rentals Australia Rental Terms
Important Information About Your Rental
On arrival, you will be required to sign a rental agreement with the operators of Lucky Rentals. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of Lucky Rentals:
* The Supplier means the operator of Lucky Rentals.
* The Client is also referred to as the hirer (s) or renter (s).
Deposit and payments
* A deposit will be collected at the time of confirmation, from your nominated credit card. This deposit is non-refundable, in all circumstances.
* The remaining balance is due when you pick up the vehicle unless special deals dictate payment on confirmation.
PLEASE NOTE Cancellations after confirmation is subject to Cancellation Rules. Please read your Terms and Conditions for full details.
SPECIAL PAYMENT TERMS
* Full payment (deposits and balance) will be collected upon confirmation, if you have elected to process your booking in a currency other than AUD.
All tariffs are in Australian Dollars (AU$) and are inclusive of Australian Goods and Services Tax (GST). “Lucky Rentals” refers to Lucky Rentals PTY Limited, an Australian registered company.
Rates
Daily hire charges are calculated on a per calendar day basis.
Daily hire charges cannot be altered once a booking has been confirmed (subject to changes in legislation or errors).
Minimum hire periods and one-way hires
Minimum hire periods apply. They are subject to change and will be notified to the hirer prior to booking confirmation.
An extra fee may apply to hires where the drop off location is different from the pick up location of the vehicle.
Pick up and drop off
Lucky Rentals is closed on Sundays and all Public Holidays.
A set pick up and drop off time is required on each booking. Lucky Rentals reserves the right to release the vehicle 24 hours after the scheduled pick up if the hirer has not advised Lucky Rentals of any change to pick up date. The vehicle must be dropped off at the specified time. Lucky Rentals allows a grace period of 59 minutes. A fee equal to the daily rental rate may apply for drop offs after this time.
Drivers requirements and licence
Drivers must hold a current and valid drivers licence for the duration of the hire period. An International drivers licence without supporting country licence is not valid.
No minimum or maximum age restriction applies.
Deposit and payments
To secure a booking a non-refundable deposit of AU$100 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle.
Please note that the correct amount is required for all cash payments as no change is available.
A non refundable surcharge fee of 2.5% on all Visa and Mastercard transactions and 3.5% American Express transactions apply.
Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made.
Lucky Rentals reserves the right to process a customers credit or debit card pertaining to the rental after the hire period.
The hirer is liable for all administration, collection and legal costs in respect of charges payable under these terms and conditions.
Amendments
If an amendment is made to the hire dates within ten (10) days prior to pick up or during the hire, no refund in available.
If the hirer wishes to extend the rental whilst on hire, authorisation must be obtained from Lucky Rentals. Any extension is subject to fleet availability and additional cost. The daily rate for an extension may differ from the original rate booked.
Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate, which may differ from the original rate booked, plus an additional AU$200 for each day.
If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation must be obtained from Lucky Rentals. Subject to the change being approved, an additional charge of AU$750 may apply.
If the vehicle is collected late or returned early for any reason there is no refund available for the unused portion of the hire.
Cancellations
Please note that the deposit is non-refundable. Cancellation fees are as follows:
Cancelled 4 to 13 days prior to pick up
If cancelled 13 to 4 days prior to pick up: 50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled 3 days prior to pick up or on the day or a no-show
If cancelled 3 days prior to pick up or on the day or a no-show: 100% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.
Hirer’s responsibility
It is the hirer’s responsibility to:
- Ensure that all child seats and restraints are installed correctly
- Be aware of, and comply with, all Australian legislation including, but not limited to, Australian National Transport Commission rules and regulations
- If the vehicle is fitted with a LPG gas bottle ensure it is off whilst driving or not in use
- If the vehicle is fitted with a butane gas booker ensure the canister is off (unlocked) whilst driving or not in use
- Ensure that the rear or sliding door of the vehicle is open when the cooker is in use
- Return the vehicle washed (outside is free of dirt), vacuumed and tidy
Fuel
The vehicle is supplied with a full tank of fuel and must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the refuelling, plus a fee of AU$25.
Outback Roadside Cover
Outback Roadside Cover of an additional AU$10 per day will apply to all hires traversing through areas defined by Lucky Rentals as the Outback and is irrespective of how many days of the hire are spent in the Outback. A diagram of such areas is available from our reservations team or branch staff. If Outback Roadside Cover is not paid for at pick up of the vehicle, then the hirer is fully liable for the costs of any accident, irrespective of fault, and / or breakdown of the vehicle that occurs in such areas.
Extra fees
- The driver is free. Each additional driver incurs an extra fee of AU$1 per day, unless Sure Thing Excess Reduction Option is taken
- An AU$25 cleaning fee applies to all bookings. If the vehicle is returned in a standard of unreasonable cleanliness, an extra cleaning fee of AU$100 will apply
- If a portable toilet (where applicable) is not returned empty, a cleaning fee of AU$100 will apply
- All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a cleaning fee of AU$100 will apply
- An AU$10 premium location fee applies for all bookings collecting from the Perth branch
Traffic infringements and fines
All traffic infringements and fines (including speeding, parking, freedom camping (parking in restricted camping areas) and toll road infringements) are the liability of the hirer. The hirer authorises Lucky Rentals to charge the hirer’s credit or debit card the cost of the infringement, any online payment fees, plus a processing fee.
In the event that Lucky Rentals receives notification of any infringement notice or fine:
- A processing fee of AU$25.00 will apply to all infringement notices or fines pertaining to a road or bridge toll
- A processing fee of AU$50.00 will apply to all other infringements such as but not limited to speeding, traffic violations, parking and campin
Hirer’s liability
Lucky Rentals requires a bank pre-authorisation of the excess/bond amount (or a AU$250 minimum whichever is greater) from the hirer’s credit or debit card.
The pre-authorisation hold can remain on the cardholder’s account for between ten and thirty business days, depending upon the issuing bank’s policy.
The hirer is liable for all damages to the vehicle. Following the notification of an accident, Lucky Rentals will immediately deduct the pre authorised bond to cover the cost of the repair. The Bond will be refunded when
- the hirer was not at fault and a third party has admitted liability or paid for the damages
- the amount that the hirer was at fault in relation to the damage or the actual costs to repair the damage are known (if less than the bond amount)
The hirer’s liability is covered by the relevant Excess Reduction Option selected up to a maximum of AU$2,000,000.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any and all damages or costs when:
- These terms and conditions are breached
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer breaks or loses the vehicle key(s)
- The vehicle is damaged due to improper use of campervan components or accessories (such as, but not limited to, gas cookers and snow chains). This includes but not limited to attaching signage, Go Pro mounts, surf boards and bike racks to the vehicle
- Any and all costs incurred by mechanical or campervan operational user error issues
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the hired vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (this excludes access roads up to 100m in length, roadworks and roadside rest areas)
- Retrieving, storing and recovering (or disposing of) the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of any city limits
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
- Any and all costs resulting from, but not limited to, an accident or breakdown occurring while traversing the area defined by Lucky Rentals as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
- The replacement cost of the campervan component provided with the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition
Excess reduction options
There are three levels of excess reduction options available to the hirer:
The Gambler
Lucky Rentals’ rates include standard vehicle cover with an excess/bond of AU$3000. i.e. There is no extra cost.
On the Fence The hirer can pay an additional AU$20 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$2000.
Sure Thing
The hirer can pay an additional AU$30 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$0. A bank pre-authorisation of AU$250 will be required.
Sure Thing excess reduction includes the following:
- One complete windscreen replacement or multiple windscreen chips
- Multiple tyre replacement
- Free extra drivers All excess reduction options are subject to a minimum period of seven (7) days. For peace of mind, Lucky Rentals recommends the hirer take Sure Thing excess reduction option.
Accidents
A non-refundable administration fee of AU$75 will apply in the event of an accident. This is irrespective of whether the hirer or a third party is at fault and will be applicable on a per claim basis.
The hirer will be responsible for all associated costs in retrieving, storing, recovering and disposing the vehicle to the agreed rental location irrespective of whether the accident is the hirer’s fault or a third party. This cost is not covered under any excess reduction option and is in addition to respective excess reduction option levels.
In the event that the costs of all parties involved in the accident and liability is not confirmed before drop off of the vehicle the hirer will be charged the full excess under the rental agreement. The hirer will be refunded any excess payment following confirmation of costs and liability.
If an exchange vehicle is required it is the hirer’s responsibility, and at their cost, to return to the nearest Lucky Rentals depot to collect the exchange vehicle. Prior to the collection of an exchange vehicle the daily rate will still apply and Lucky Rentals accepts no liability for loss of travel days and associated costs.
Lucky Rentals cannot guarantee an exchange vehicle following an accident. Any exchange vehicle may take up to three (3) days to be available and may not be an identical vehicle. This is irrespective of whether the hirer or third party is at fault.
In the event of an exchange vehicle being required, any excess reduction option purchased is not transferable to the exchange vehicle.
If an exchange vehicle is not required by the hirer no refund for the unused portion of the hire is applicable.
Mechanical faults
The hirer shall take all reasonable care to ensure that the vehicle is properly checked and maintained during the hire period. This shall include daily checks of the oil, water and tyre pressures.
Mechanical breakdowns must be reported to Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the issues during the hire. In order to facilitate on-road repairs, Lucky Rentals may require the hirer to take the vehicle to an approved repairer.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the issue, and has been given the opportunity to rectify the situation.
A refund can be requested from Lucky Rentals if a breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delays in rectifying a situation caused by a breakdown occurring on a weekend or public holiday.
Lucky Rentals is not liable for any monetary (or otherwise) loss arising from the hirer pre-paying activities or campsites, but not limited to, where a breakdown has caused delays in the hirer’s travel schedule.
Road-side assistance
The vehicle is covered by 24 hour, 7 days road-side assistance.
This basic coverage covers any mechanical malfunction or failure of the vehicle. Please note that this basic coverage does not cover failure resulting from the hirer’s actions or inactions, which includes, but is not limited to, the following:
- The vehicle running out of fuel or incorrect fuel being used
- The keys being locked inside the vehicle or lost
- Flat batteries caused by incorrect usage of the batteries and /or incorrect usage of any equipment that requires the batteries in order to operate
- A breakdown resulting from damage caused in an accident
- A breakdown caused by wilful neglect
The hirer may be liable for a charge by the road-side assistance provider in the event assistance is required for the above.
The hirer can pay an additional AU$5 per day (to a maximum of fifty (50) days) for Premium Road-side Assistance coverage that covers the hirer’s cost for the above failure resulting from the hirer’s actions or inactions, excluding a breakdown caused by wilful neglect.
Premium Road-side Assistance is only available in areas defined by Lucky Rentals as the Outback when the additional Outback Road-side Cover is also paid.
Non-mechanical failure
The failure of non-mechanical accessories such as, but not limited to, the fridge, electric roof, DVD / CD player, air conditioning or water pump, do not constitute a breakdown.
Refunds
Refunds are typically in the form of a rental extension.
Any potential refund for a breakdown of the vehicle is limited to the daily rental rate of the vehicle for each whole day in which total use of the vehicle is lost. This limit is for all costs incurred by the hirer and, for the avoidance of doubt, includes any substitute rental vehicles and/or accommodation costs.
All monetary refunds are processed in AU$ and Lucky Rentals does not accept any liability for currency exchange rate fluctuations or bank charges.
Important
Where the hirer comprises of more than one person, each person is liable jointing and severally for all obligations under this agreement.
Lucky Rentals cannot be held responsible for any insect infestation such as, but not limited to, mosquitoes, ants, flies, fleas and bedbugs.
Except to the extent where Lucky Rentals is liable under law, the hirer agrees to release and indemnify Lucky Rentals from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the hirer may suffer or incur or become liable for as a result of the use or misuse of the vehicle.
Should the vehicle booked be unavailable, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notification, and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid to Lucky Rentals. Please note a substitute vehicle may be with a different supplier.
The hirer authorises Lucky Rentals to collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by Lucky Rentals. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies, parties involved in an accident with the vehicle while on hire, any agents responsible for the processing or handling of infringements and fines or statutory bodies as required.
Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice. Subject to changes in legislation or system generated errors, Lucky Rentals will not amend the terms and conditions applicable to a confirmed booking, unless the booking is amended at the hirer’s request.
Lucky Rentals reserves the right to refuse any rental and/or terminate a confirmed booking or current hire and take immediate possession of the vehicle if the vehicle is damaged, the hirer has not complied with any of the material terms and conditions, in the reasonable opinion of Lucky Rentals and/or any Australian Police officer that the hirer does not have sufficient skill or experience to operate the vehicle or the safety of the passengers or the vehicle is at risk.
Lucky Rentals Australia Rental Terms for travel between 01-Sep-2019 and 31-Dec-2050
Important Information About Your Rental
On arrival, you will be required to sign a rental agreement with the operators of Lucky Rentals. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of Lucky Rentals:
* The Supplier means the operator of Lucky Rentals.
* The Client is also referred to as the hirer (s) or renter (s).
Deposit and payments
* A deposit will be collected at the time of confirmation, from your nominated credit card. This deposit is non-refundable, in all circumstances.
* The remaining balance is due when you pick up the vehicle unless special deals dictate payment on confirmation.
PLEASE NOTE Cancellations after confirmation is subject to Cancellation Rules. Please read your Terms and Conditions for full details.
SPECIAL PAYMENT TERMS
* Full payment (deposits and balance) will be collected upon confirmation, if you have elected to process your booking in a currency other than AUD.
All tariffs are in Australian Dollars (AU$) and are inclusive of Australian Goods and Services Tax (GST). “Lucky Rentals” refers to Lucky Rentals PTY Limited, an Australian registered company.
Rates
Daily hire charges are calculated on a per calendar day basis.
Daily hire charges cannot be altered once a booking has been confirmed (subject to changes in legislation or errors).
Minimum hire periods and one-way hires
Minimum hire periods apply. They are subject to change and will be notified to the hirer prior to booking confirmation.
An extra fee may apply to hires where the drop off location is different from the pick up location of the vehicle.
Pick up and drop off
Lucky Rentals is closed on Sundays and all Public Holidays.
A set pick up and drop off time is required on each booking. Lucky Rentals reserves the right to release the vehicle 24 hours after the scheduled pick up if the hirer has not advised Lucky Rentals of any change to pick up date. The vehicle must be dropped off at the specified time. Lucky Rentals allows a grace period of 59 minutes. A fee equal to the daily rental rate may apply for drop offs after this time.
Drivers requirements and licence
Drivers must hold a current and valid drivers licence for the duration of the hire period. An International drivers licence without supporting country licence is not valid.
No minimum or maximum age restriction applies.
Deposit and payments
To secure a booking a non-refundable deposit of AU$100 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle.
Please note that the correct amount is required for all cash payments as no change is available.
A non refundable surcharge fee of 2.5% on all Visa and Mastercard transactions and 3.5% American Express transactions apply.
Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made.
Lucky Rentals reserves the right to process a customers credit or debit card pertaining to the rental after the hire period.
The hirer is liable for all administration, collection and legal costs in respect of charges payable under these terms and conditions.
Amendments
If an amendment is made to the hire dates within ten (10) days prior to pick up or during the hire, no refund in available.
If the hirer wishes to extend the rental whilst on hire, authorisation must be obtained from Lucky Rentals. Any extension is subject to fleet availability and additional cost. The daily rate for an extension may differ from the original rate booked.
Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate, which may differ from the original rate booked, plus an additional AU$200 for each day.
If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation must be obtained from Lucky Rentals. Subject to the change being approved, an additional charge of AU$750 may apply.
If the vehicle is collected late or returned early for any reason there is no refund available for the unused portion of the hire.
Cancellations
Please note that the deposit is non-refundable. Cancellation fees are as follows:
Cancelled 4 to 13 days prior to pick up
If cancelled 13 to 4 days prior to pick up: 50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled 3 days prior to pick up or on the day or a no-show
If cancelled 3 days prior to pick up or on the day or a no-show: 100% of the rental (including accessories and excess reduction option) is payable to Lucky Rentals and/or the booking agent.
Hirer’s responsibility
It is the hirer’s responsibility to:
- Ensure that all child seats and restraints are installed correctly
- Be aware of, and comply with, all Australian legislation including, but not limited to, Australian National Transport Commission rules and regulations
- If the vehicle is fitted with a LPG gas bottle ensure it is off whilst driving or not in use
- If the vehicle is fitted with a butane gas booker ensure the canister is off (unlocked) whilst driving or not in use
- Ensure that the rear or sliding door of the vehicle is open when the cooker is in use
- Return the vehicle washed (outside is free of dirt), vacuumed and tidy
Fuel
The vehicle is supplied with a full tank of fuel and must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the refuelling, plus a fee of AU$25.
Outback Roadside Cover
Outback Roadside Cover of an additional AU$10 per day will apply to all hires traversing through areas defined by Lucky Rentals as the Outback and is irrespective of how many days of the hire are spent in the Outback. A diagram of such areas is available from our reservations team or branch staff. If Outback Roadside Cover is not paid for at pick up of the vehicle, then the hirer is fully liable for the costs of any accident, irrespective of fault, and / or breakdown of the vehicle that occurs in such areas.
Extra fees
- The driver is free. Each additional driver incurs an extra fee of AU$1 per day, unless Sure Thing Excess Reduction Option is taken
- An AU$25 cleaning fee applies to all bookings. If the vehicle is returned in a standard of unreasonable cleanliness, an extra cleaning fee of AU$100 will apply
- If a portable toilet (where applicable) is not returned empty, a cleaning fee of AU$100 will apply
- All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a cleaning fee of AU$100 will apply
- An AU$10 premium location fee applies for all bookings collecting from the Perth branch
Traffic infringements and fines
All traffic infringements and fines (including speeding, parking, freedom camping (parking in restricted camping areas) and toll road infringements) are the liability of the hirer. The hirer authorises Lucky Rentals to charge the hirer’s credit or debit card the cost of the infringement, any online payment fees, plus a processing fee.
In the event that Lucky Rentals receives notification of any infringement notice or fine:
- A processing fee of AU$25.00 will apply to all infringement notices or fines pertaining to a road or bridge toll
- A processing fee of AU$50.00 will apply to all other infringements such as but not limited to speeding, traffic violations, parking and campin
Hirer’s liability
Lucky Rentals requires a bank pre-authorisation of the excess/bond amount (or a AU$250 minimum whichever is greater) from the hirer’s credit or debit card.
The pre-authorisation hold can remain on the cardholder’s account for between ten and thirty business days, depending upon the issuing bank’s policy.
The hirer is liable for all damages to the vehicle. Following the notification of an accident, Lucky Rentals will immediately deduct the pre authorised bond to cover the cost of the repair. The Bond will be refunded when
- the hirer was not at fault and a third party has admitted liability or paid for the damages
- the amount that the hirer was at fault in relation to the damage or the actual costs to repair the damage are known (if less than the bond amount)
The hirer’s liability is covered by the relevant Excess Reduction Option selected up to a maximum of AU$2,000,000.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any and all damages or costs when:
- These terms and conditions are breached
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer breaks or loses the vehicle key(s)
- The vehicle is damaged due to improper use of campervan components or accessories (such as, but not limited to, gas cookers and snow chains). This includes but not limited to attaching signage, Go Pro mounts, surf boards and bike racks to the vehicle
- Any and all costs incurred by mechanical or campervan operational user error issues
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the hired vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (this excludes access roads up to 100m in length, roadworks and roadside rest areas)
- Retrieving, storing and recovering (or disposing of) the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of any city limits
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
- Any and all costs resulting from, but not limited to, an accident or breakdown occurring while traversing the area defined by Lucky Rentals as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
- The replacement cost of the campervan component provided with the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition
Excess reduction options
There are three levels of excess reduction options available to the hirer:
The Gambler
Lucky Rentals’ rates include standard vehicle cover with an excess/bond of AU$3000. i.e. There is no extra cost.
On the Fence The hirer can pay an additional AU$20 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$2000.
Sure Thing
The hirer can pay an additional AU$30 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$0. A bank pre-authorisation of AU$250 will be required.
Sure Thing excess reduction includes the following:
- One complete windscreen replacement or multiple windscreen chips
- Multiple tyre replacement
- Free extra drivers All excess reduction options are subject to a minimum period of seven (7) days. For peace of mind, Lucky Rentals recommends the hirer take Sure Thing excess reduction option.
Accidents
A non-refundable administration fee of AU$75 will apply in the event of an accident. This is irrespective of whether the hirer or a third party is at fault and will be applicable on a per claim basis.
The hirer will be responsible for all associated costs in retrieving, storing, recovering and disposing the vehicle to the agreed rental location irrespective of whether the accident is the hirer’s fault or a third party. This cost is not covered under any excess reduction option and is in addition to respective excess reduction option levels.
In the event that the costs of all parties involved in the accident and liability is not confirmed before drop off of the vehicle the hirer will be charged the full excess under the rental agreement. The hirer will be refunded any excess payment following confirmation of costs and liability.
If an exchange vehicle is required it is the hirer’s responsibility, and at their cost, to return to the nearest Lucky Rentals depot to collect the exchange vehicle. Prior to the collection of an exchange vehicle the daily rate will still apply and Lucky Rentals accepts no liability for loss of travel days and associated costs.
Lucky Rentals cannot guarantee an exchange vehicle following an accident. Any exchange vehicle may take up to three (3) days to be available and may not be an identical vehicle. This is irrespective of whether the hirer or third party is at fault.
In the event of an exchange vehicle being required, any excess reduction option purchased is not transferable to the exchange vehicle.
If an exchange vehicle is not required by the hirer no refund for the unused portion of the hire is applicable.
Mechanical faults
The hirer shall take all reasonable care to ensure that the vehicle is properly checked and maintained during the hire period. This shall include daily checks of the oil, water and tyre pressures.
Mechanical breakdowns must be reported to Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the issues during the hire. In order to facilitate on-road repairs, Lucky Rentals may require the hirer to take the vehicle to an approved repairer.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the issue, and has been given the opportunity to rectify the situation.
A refund can be requested from Lucky Rentals if a breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delays in rectifying a situation caused by a breakdown occurring on a weekend or public holiday.
Lucky Rentals is not liable for any monetary (or otherwise) loss arising from the hirer pre-paying activities or campsites, but not limited to, where a breakdown has caused delays in the hirer’s travel schedule.
Road-side assistance
The vehicle is covered by 24 hour, 7 days road-side assistance.
This basic coverage covers any mechanical malfunction or failure of the vehicle. Please note that this basic coverage does not cover failure resulting from the hirer’s actions or inactions, which includes, but is not limited to, the following:
- The vehicle running out of fuel or incorrect fuel being used
- The keys being locked inside the vehicle or lost
- Flat batteries caused by incorrect usage of the batteries and /or incorrect usage of any equipment that requires the batteries in order to operate
- A breakdown resulting from damage caused in an accident
- A breakdown caused by wilful neglect
The hirer may be liable for a charge by the road-side assistance provider in the event assistance is required for the above.
The hirer can pay an additional AU$5 per day (to a maximum of fifty (50) days) for Premium Road-side Assistance coverage that covers the hirer’s cost for the above failure resulting from the hirer’s actions or inactions, excluding a breakdown caused by wilful neglect.
Premium Road-side Assistance is only available in areas defined by Lucky Rentals as the Outback when the additional Outback Road-side Cover is also paid.
Non-mechanical failure
The failure of non-mechanical accessories such as, but not limited to, the fridge, electric roof, DVD / CD player, air conditioning or water pump, do not constitute a breakdown.
Refunds
Refunds are typically in the form of a rental extension.
Any potential refund for a breakdown of the vehicle is limited to the daily rental rate of the vehicle for each whole day in which total use of the vehicle is lost. This limit is for all costs incurred by the hirer and, for the avoidance of doubt, includes any substitute rental vehicles and/or accommodation costs.
All monetary refunds are processed in AU$ and Lucky Rentals does not accept any liability for currency exchange rate fluctuations or bank charges.
Important
Where the hirer comprises of more than one person, each person is liable jointing and severally for all obligations under this agreement.
Lucky Rentals cannot be held responsible for any insect infestation such as, but not limited to, mosquitoes, ants, flies, fleas and bedbugs.
Except to the extent where Lucky Rentals is liable under law, the hirer agrees to release and indemnify Lucky Rentals from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the hirer may suffer or incur or become liable for as a result of the use or misuse of the vehicle.
Should the vehicle booked be unavailable, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notification, and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid to Lucky Rentals. Please note a substitute vehicle may be with a different supplier.
The hirer authorises Lucky Rentals to collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by Lucky Rentals. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies, parties involved in an accident with the vehicle while on hire, any agents responsible for the processing or handling of infringements and fines or statutory bodies as required.
Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice. Subject to changes in legislation or system generated errors, Lucky Rentals will not amend the terms and conditions applicable to a confirmed booking, unless the booking is amended at the hirer’s request.
Lucky Rentals reserves the right to refuse any rental and/or terminate a confirmed booking or current hire and take immediate possession of the vehicle if the vehicle is damaged, the hirer has not complied with any of the material terms and conditions, in the reasonable opinion of Lucky Rentals and/or any Australian Police officer that the hirer does not have sufficient skill or experience to operate the vehicle or the safety of the passengers or the vehicle is at risk.
Lucky Rentals Australia Insurance Hirer’s liability
Lucky Rentals requires a bank pre-authorisation of the excess/bond amount (or a AU$250 minimum whichever is greater) from the hirer’s credit or debit card.
The pre-authorisation hold can remain on the cardholder’s account for between ten and thirty business days, depending upon the issuing bank’s policy.
The hirer is liable for all damages to the vehicle. Following the notification of an accident, Lucky Rentals will immediately deduct the pre authorised bond to cover the cost of the repair. The Bond will be refunded when
- the hirer was not at fault and a third party has admitted liability or paid for the damages
- the amount that the hirer was at fault in relation to the damage or the actual costs to repair the damage are known (if less than the bond amount)
The hirer’s liability is covered by the relevant Excess Reduction Option selected up to a maximum of AU$2,000,000.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any and all damages or costs when:
- These terms and conditions are breached
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer breaks or loses the vehicle key(s)
- The vehicle is damaged due to improper use of campervan components or accessories (such as, but not limited to, gas cookers and snow chains). This includes but not limited to attaching signage, Go Pro mounts, surf boards and bike racks to the vehicle
- Any and all costs incurred by mechanical or campervan operational user error issues
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the hired vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (this excludes access roads up to 100m in length, roadworks and roadside rest areas)
- Retrieving, storing and recovering (or disposing of) the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of any city limits
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
- Any and all costs resulting from, but not limited to, an accident or breakdown occurring while traversing the area defined by Lucky Rentals as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
- The replacement cost of the campervan component provided with the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition the vehicle or hired accessory when not returned or returned in a damaged or nonworking condition
Excess reduction options
There are three levels of excess reduction options available to the hirer:
The Gambler
Lucky Rentals’ rates include standard vehicle cover with an excess/bond of AU$3000. i.e. There is no extra cost.
On the Fence The hirer can pay an additional AU$20 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$2000.
Sure Thing
The hirer can pay an additional AU$30 per day (to a maximum of fifty (50) days) and reduce the excess/bond to AU$0. A bank pre-authorisation of AU$250 will be required.
Sure Thing excess reduction includes the following:
- One complete windscreen replacement or multiple windscreen chips
- Multiple tyre replacement
- Free extra drivers All excess reduction options are subject to a minimum period of seven (7) days. For peace of mind, Lucky Rentals recommends the hirer take Sure Thing excess reduction option.
Accidents
A non-refundable administration fee of AU$75 will apply in the event of an accident. This is irrespective of whether the hirer or a third party is at fault and will be applicable on a per claim basis.
The hirer will be responsible for all associated costs in retrieving, storing, recovering and disposing the vehicle to the agreed rental location irrespective of whether the accident is the hirer’s fault or a third party. This cost is not covered under any excess reduction option and is in addition to respective excess reduction option levels.
In the event that the costs of all parties involved in the accident and liability is not confirmed before drop off of the vehicle the hirer will be charged the full excess under the rental agreement. The hirer will be refunded any excess payment following confirmation of costs and liability.
If an exchange vehicle is required it is the hirer’s responsibility, and at their cost, to return to the nearest Lucky Rentals depot to collect the exchange vehicle. Prior to the collection of an exchange vehicle the daily rate will still apply and Lucky Rentals accepts no liability for loss of travel days and associated costs.
Lucky Rentals cannot guarantee an exchange vehicle following an accident. Any exchange vehicle may take up to three (3) days to be available and may not be an identical vehicle. This is irrespective of whether the hirer or third party is at fault.
In the event of an exchange vehicle being required, any excess reduction option purchased is not transferable to the exchange vehicle.
If an exchange vehicle is not required by the hirer no refund for the unused portion of the hire is applicable.
|
