real value au - australia campervan hire companies

Real Value offers fantastic low rates for the budget conscious traveller and has a variety of 2WD campervans, motorhomes and 4WD Campers available. Real Value help guests to enjoy the same view and the same holiday (just a little cheapa). Real Value is available at 9 Apollo Motorhome Holidays branches in Australia and 2 in New Zealand.

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure (ATL), and one of the world's largest recreational vehicle operators. With flexible additional extra packages, Real Value offers guests the ability to mix and match inclusions to fit their budget.

Real Value AU Rental Terms

Important Information About Your Rental

On arrival, you will be required to sign a rental agreement with the operators of Real Value Australia. Here is a summary of their terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions for Real Value Australia.

• The Supplier means the operator of Real Value Australia.
• The Client is also referred to as the hirer (s) or renter (s).

STANDARD TERMS AND CONDITIONS

• Rental days are calculated per calendar day.
• Rates are in Australian dollars and include 10% Goods and Services Tax.
• Not all rates and terms apply to group bookings. Group bookings consist of 4 or more RVs travelling together and should be directed to reservations.
• Requests for group bookings should first be directed to reservations.
• For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest contact details on all bookings.

Driver Licence and Minimum Age

For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require accredited English translation or an International Driver Permit. For travel in the Northern Territory an International Driving Permit is required along with the foreign driver licence. Drivers must be over the age of 21, have a full motor vehicle driver licence that has been held for at least two years and the licence must be valid for the entire booking duration.

Rate Inclusions

To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, Unlimited kilometres, kitchen kit, personal linen kit and general equipment. These inclusions comprise:

• Kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
• General equipment: pegs and clothes line, dustpan & brush, fire extinguisher, bucket, hose and broom.
• Personal Linen kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

Rate Exclusions

We’re cooking with gas! A gas bottle is necessary for cooking in the RV. A full gas bottle(s) needs to be pre-purchased and can be returned empty to Real Value at the completion of the road trip. Fee applies for each booking of a multiple rental.

Gas bottles for the compact RVs (Real Value Hitop, Real Value Endeavour, Real Value Vivid, Real Value 2 Berth) cost $25. Gas bottles for the 4 Berth and 6 Berth RVs cost $35.

Discounts

Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Booking Alterations

At Real Value we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alternations made within 14 days of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 14 days of pick up, a relocation fee may also apply.

Change to the Drop-Off Location after Pick-Up

If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and if a relocation fee applies.

Extending a Road Trip

If your guest gets swept up in the adventure of a road trip and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a Real Value Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Change of RV

We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available to the guest, Real Value's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Getting to and from the Airport

Branches are conveniently located near major airports, making pick-up and drop-off even easier for our guests. Guests can arrange transport to and from the airport via taxi or uber.

Branch Hours and Public Holidays

The opening hours of our branches vary, depending on location and seasonality. The below table details the specific hours for pick-up and drop-off:

Our Darwin branch is closed during the wet season (20 December to 31 March). During this time roads are muddy and hard to navigate, for safety reasons we recommend that guests avoid travelling to the top end of Australia during this time.

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays for Christmas Day, New Year’s Day and Good Friday.

RV Introduction and Show Through

On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know
about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they
start their road trip.

To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the
branch by 4pm.

Booking Duration

A road trip allows guests to travel at their own pace. To ensure our guests get the most of their holiday a minimum five-day booking applies, when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods such as Christmas, Easter, Bathurst motor racing, etc. Updates will be included with the weekly Flex notifications.

One-way Bookings

Road-trips don’t always finish where they started, some of the best adventures don’t. If a guest drops-off at a different branch location from which they picked-up, a $165 one-way fee applies. The minimum booking periods for one-way bookings are detailed below.

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Real Value, at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist at 1300 798 212 if any concerns regarding road accessibility.

Our RVs aren’t equipped for the rougher terrain and cannot be driven on unsealed roads. Well maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed. The Cheapa Vivid Camper is not allowed to travel in the Northern Territory or Western Australia.

Real Value can be driven to any island as long as written permission is obtained prior to travel.

Kilometres

For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving.

Returning the RV

The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition.

Repairs

We understand that while on holiday the RV may require small repairs. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to repair being completed.

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 1300 798 212.

Infringements, Tolls and Fines
Real Value will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way Fees received, Real Value reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 per toll way fee received to cover associated administrative costs.

Real Value offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package will be automatically charged to the guest’s credit card. (A 0.75c registration matching fee applies within the $50 credit).

Animals

We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Real Value at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Real Value website.

Smoking

Our RVs are a smoke free zone, smoking is not allowed in any of our RVs.

Payment at Branches

For security reasons, Real Value accepts Credit card and Debit card for charges paid on RV pick-up and drop-off. We do not accept cash at Real Value branches. The Bond is payable at pick-up by Credit card or Debit card and cannot be paid with a pre-paid Credit card.

Credit Cards

We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any
additional products (irrespective of chosen account e.g. savings, credit, etc.):

Fees are subject to change without notice

Travel Insurance

For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Protection Package

Personal Injury
The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Bond

To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or
‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Debit card
is used a 1.10% fee will apply, when a Visa or MasterCard Credit card is used a 1.69% fee will apply or when an Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for
any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply
needs to be returned on time and full of fuel to the Real Value branch location booked. Credit card refunds including bond
refunds can take up to 14 working days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to
cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not
sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within
Australia.

Exchange Rate / Currency Variations

All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the
amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending
on the guest’s financial institution.

Cancellation Terms

We hate for road trips to be cancelled however understand that sometimes it may be necessary. In case of cancellation, the
below terms apply:

• If cancelled 94+ days prior to pick up – No fee (booking deposit refundable)
• If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
• If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
• If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
• If cancelled less than 4 days prior to pick up or no show - 100% of Total Rental (minimum $250)
• There is no refund for late pick up or early return of RV

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 14 working days depending on the guest’s financial institution.

Other Things You Need to Know

Real Value reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen unless ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out, awning or roof top tent of the RV.
• Damage to the underbody or overhead of the RV.

Rates/Terms/Conditions are subject to change without notice.

Enjoy the adventure, wherever it takes you.

Real Value AU Rental Terms for travel between 01-Apr-2020 and 31-Dec-2050

Important Information About Your Rental

On arrival, you will be required to sign a rental agreement with the operators of Real Value Australia. Here is a summary of their terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions for Real Value Australia.

• The Supplier means the operator of Real Value Australia.
• The Client is also referred to as the hirer (s) or renter (s).

STANDARD TERMS AND CONDITIONS

• Rental days are calculated per calendar day.
• Rates are in Australian dollars and include 10% Goods and Services Tax.
• Not all rates and terms apply to group bookings. Group bookings consist of 4 or more RVs travelling together and should be directed to reservations.
• Requests for group bookings should first be directed to reservations.
• For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest contact details on all bookings.

Driver Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require accredited English translation or an International Driver Permit. For travel in the Northern Territory an International Driving Permit is required along with the foreign driver licence.

Drivers must be over the age of 21, have a full motor vehicle driver licence that has been held for at least two years and the licence must be valid for the entire booking duration.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

Rate Inclusions
To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, Unlimited kilometres on 2WD vehicles, 300 kilometres per day for 4WD vehicle, Kitchen Kit, Personal Kit and General Equipment. These inclusions comprise:

• Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
• General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a Personal Locator Beacon. 
• Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

Discounts
Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Booking Alterations
We understand that sometimes plans change.  If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. 

The following are considered as a booking alteration:

• Change of name
• Change to pick-up or drop-off dates
• Change pick-up or drop-off branch location
• Change of RV category
• Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply. 

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Real Value Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability. 

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available for the guest, Real Value's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period. 

Getting to and from the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost.

Branch Hours and Public Holidays
The opening hours of our branches vary, depending on location and seasonality. The below table details the specific hours for pick-up and drop-off:

Our Broome and Darwin branches are closed during the wet season (20 December to 31 March). During this time roads are muddy and hard to navigate and for safety reasons, we strongly recommend that guests avoid travelling to the top end of Australia during this time.  

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays including Good Friday, Christmas Day, New Year’s Day, and Australia Day.

Branch Locations
Real Value branches are located across Australia, allowing you to plan for road trips both long and short. Our Broome branch is a little more remote than others and therefore a single $750 location fee applies to guests who pick-up or drop-off at our Broome branch. 

4WD Rental Locations
The Real Value 4wd vehicles cannot be rented to or from the Melbourne or Sydney Branches.

RV Introduction and Show Through
On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the branch by 4pm.

Booking Duration
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change.  Updates with minimum rental periods will be advised through Real Value email Announcements. 

One-way Bookings
Road-trips don’t always finish where they started, some of the best adventures don’t. If a guest drops-off at a different branch location from which they picked-up, a $165 one-way fee applies. The minimum booking periods for one-way bookings are detailed below.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Real Value, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Real Value Assist if they have any concerns regarding road accessibility.

For the safety of guests, the following travel restrictions are in place:
-  Real Value Vivid Campers must not be driven in the Northern Territory or Western Australia. 
 
Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified.

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed. Real Value 2WD RVs can be driven to any island on sealed roads as long as written permission is obtained from Real Value Assist prior to travel.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas from which our vehicles are restricted and/or require written permission from Real Value prior to travel. 

These include:

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Real Value at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Real Value Assist for any concerns regarding road accessibility.

Our 4WD Restricted areas maps are available to download on the Real Value Resource Gallery or the Real Value website. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $150.00 Net ($188.00 Gross). If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 (Gross) per kilometre payable on return. 

Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added on pick-up to offer quick and easy return.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Real Value Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Real Value Assist .

Infringements, Tolls and Fines
Real Value will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Real Value reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Real Value offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Real Value at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Real Value website.

Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.

Payment at Branches
For security reasons, Real Value accepts Credit card and Debit card for charges paid on RV pick-up and drop-off. We do not accept cash at Real Value branches. The Bond is payable at pick-up by Credit card or Debit card and cannot be paid with a pre-paid Credit card.

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any
additional products (irrespective of chosen account e.g. savings, credit, etc.):

Fees are subject to change without notice

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Personal Injury
The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:

• ‘Low Road’ – our most basic level of liability cover.
• ‘The Middle Road’ – to bring that level down.
• ‘High Road’ – our highest cover option.  

The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment. 

Hitop, Endeavour, Vivid

All Other 2WD Vehicles

All 4WD Vehicles

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total Bond will be debited to the credit or debit card immediately.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Real Value branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.  If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within Australia. 

Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Value Pack
The Value Pack, is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment.

4WD Additional Cover
For 4WD guests who like to venture further afield we offer additional cover. This cover is available when ‘The High Road’ or Value Pack is purchased. The Gross rate for the Real Value 4WDs is $249.00.
 
The additional cover protects guests for:

• Accidental damage to the overhead and underbody sections of the 4WD Campervan
• Unlimited windscreen and tyre cover*
• Damage to the awning/roof top tent
• Unlimited kilometres
• $500 Liability ($500 bond)- Included with the High Road/ Value Pack
• Towing and RV recovery costs from roads and areas where permission to travel had been granted by Real Value
• Single Vehicle Rollover

Please note this protection does not cover bogged RVs.

Cancellation Terms
We understand that sometimes road trips may need to be cancelled. In case of cancellation, the below terms apply: 

• If cancelled 94+ days prior to pick up – No fee (The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply)
• If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
• If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
• If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
• If cancelled less than 4 days prior to pick up or no show - 100% of Total Rental (minimum $250)
• There is no refund for late pick up or early return of RV

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Other Things You Need to Know
Real Value reserves the right to refuse any rental at our discretion.
While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen except where ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where ‘4WD Additional Cover’ or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
• Damage to the awning or roof top tent of the RV except where ‘4WD Additional Cover’ has been purchased and applies.
• Our RVs are equipped with a tracking device. Real Value reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may

Rates/Terms/Conditions
Subject to change without notice.

Enjoy the adventure, wherever it takes you.

Real Value AU Insurance

Protection Package

Personal Injury
The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Bond

To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or
‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Debit card
is used a 1.10% fee will apply, when a Visa or MasterCard Credit card is used a 1.69% fee will apply or when an Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for
any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply
needs to be returned on time and full of fuel to the Real Value branch location booked. Credit card refunds including bond
refunds can take up to 14 working days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to
cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not
sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within
Australia.

Other Things You Need to Know

Real Value reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen unless ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out, awning or roof top tent of the RV.
• Damage to the underbody or overhead of the RV.